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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Great service from consumer service and specially from Kelly
Date of experience: March 11, 2021
Everything was a " idk" answer. Not very helpful. Was asked to call customer service
Date of experience: April 14, 2021
Affordable prices and deals. Name brand at affordable prices
Date of experience: February 26, 2021
Order came as expected. Decently fast shipping. Items came as expected.
Date of experience: June 1, 2021
Great item great price. Quick delivery. Great service.
Date of experience: February 5, 2020
Weather you choose shoes, clothes or jewelry be asure you are getting the right merchandise.
Date of experience: February 5, 2020
Felt rushed with the deciding with the clock running
Date of experience: March 2, 2021
Good quality and good service overall good investments
Date of experience: March 5, 2021
The discount, the product, the shipping... I like it
Date of experience: June 2, 2020
Very poor customer service. Realreal will make it very difficult for you to return anything
Date of experience: October 8, 2021
The staff, the location, the pieces … all outstanding!
Date of experience: January 1, 2022
Horrible worst customer service ever
Horrible worst customer service ever
Date of experience: January 1, 2022
Extremely pleased with my purchase. Will definitely be a repeat customer.
Date of experience: August 13, 2020
Excellent assortment of great brands at affordable prices. Customer service is very good.
Date of experience: August 13, 2020
Ordered 3 and all delivered in great condition, as described.
Date of experience: November 26, 2019
Product as advertised and very quick delivery! Would recommend to others.
Date of experience: November 26, 2019
Great selection of items with fair pricing. I only wish shipping was quicker and not so high.
Date of experience: November 1, 2021
Prices are reasonable and customer service responds very fast on inquiries.
Date of experience: November 1, 2021
Hi Claudia, thanks you so much for sharing your TRR experience with us.
Fast shipping products were exactly what I ordered
Date of experience: February 28, 2021
Fast delivery, quality product and a continued trusting relationship with all transactions
Date of experience: February 27, 2021
Best consignment website you'll find. End of conversation.
Date of experience: February 24, 2021
It took several attempts to get something straightforward taken care of
Date of experience: February 26, 2021
Very disappointed because I haven't received an answer yet
Date of experience: February 26, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi JH T, thank you for providing feedback on your shopping experience with us. Our team would be more than happy to help you with a return. Please reach out to us at customerservice@therealreal.com with your order details so we can help.