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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
The product I purchased was in excellent condition and it arrived on time as scheduled.
Date of experience: August 4, 2020
Customer service is stellar and friendly I am delighted
Date of experience: February 22, 2021
The site is super easy to navigate and check was a breeze.
Date of experience: February 22, 2021
CAME IN PRISTINE CONDITION! Absolutely loved it, packaging was well done. Definitely recommend shopping with TheRealReal
Date of experience: June 15, 2020
Excellent website great to navigate, products are real good. Amazing customer service.
Date of experience: May 20, 2020
Very easy, exactly as described, received the beautiful tie quickly
Date of experience: October 9, 2020
Easy to use. Great value. Why do you make me write more than I want too.
Date of experience: October 10, 2020
Timely delivery in very good condition product is exactly same as picture
Date of experience: October 9, 2020
Shipping is super fast and products are as described highly recommend it
Date of experience: October 9, 2020
Use the site to find things you would never buy at full price, sustainable, too
Date of experience: October 9, 2020
Great shopping experience easy to find exactly what I'm want
Date of experience: October 1, 2021
I have always had my questions/ concerns addressed. Seamless ordering and returns when needed.
Date of experience: October 1, 2021
Great customer service didn't mind my attack dogs! Super awesome pick up experience! Easy!
Date of experience: February 25, 2021
I love these sandals. You can dress up or down and they go with anything
Date of experience: June 19, 2020
Exactly same quality as pictures showed online.
Extremely satisfied with the bag.
Date of experience: June 19, 2020
Pleased with all purchases except one -returning it was easy / no hassle.
Date of experience: September 3, 2021
Quick response and very helpful. Competitive pricing!
Date of experience: February 21, 2021
Ordered 16 items so far and four arrived with undisclosed flaws.
Date of experience: February 21, 2021
I´m always pleased with the items I bought, preloved it's my way to purchase luxury!
Date of experience: February 21, 2021
I find the fashion and jewelry of my dreams at reasonable prices
Date of experience: September 1, 2021
Easy on line shopping experience. Product was amazing and in pristine condition.
Date of experience: January 14, 2021
Quick shipment
Detailed products information
Easy return process
Date of experience: December 1, 2021
The customer service representative was Professionally helpful and kindly resolved my concerns.
Date of experience: December 1, 2021
Diamond tennis bracelet for my daughter. It was beautiful and at a great price
Date of experience: December 1, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Thank you for sharing your experience with us, Jyoti. We hope to see you again soon!