The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Provided me with lots of high quality, authentic items for great prices!
Date of experience: February 8, 2021
Super fast delivery, and great products all good quality name brand items.
Date of experience: August 28, 2020
I was happy with client service, quality of the items, delivery time.
Date of experience: January 11, 2021
They lost my consignment I hand delivered to their store
Date of experience: August 1, 2021
Staff were cheerful and kind... always a pleasure with this company!
Date of experience: August 1, 2021
The title says it all. East to order. Goods always in excellent condition and arrive within days
Date of experience: November 20, 2020
I am very happy to have so erly all my items, they are in perfect conditions
Date of experience: March 8, 2021
My all time favorite source for clothing. Great designs/labels at even better prices
Date of experience: March 8, 2021
Customer service is horrible/takes forever to get things listed. Prices are so low / full
Date of experience: October 4, 2021
So easy to shop and purchase online. I love my new Gucci Bag
Date of experience: February 8, 2021
My experience has been great! Fast and reliable shipping & amazing authenticated items!
Date of experience: February 8, 2021
Always find the latest trends and styles for less. Quality- New.
Date of experience: February 8, 2021
Quick, great customer service and a wonderful product!
Date of experience: June 2, 2020
Listened, understood, were responsive, and solved my problem to great satisfaction. Thank you!
Date of experience: June 2, 2020
Returned a damaged dress. I was not refunded for shipping either way as I'd been promised.
Date of experience: October 1, 2021
Hi Cat, we'd be more than happy to help you with this request. Please reach out to our team at customerservice@therealreal.com with your order details so we process this credit for you.
I sent an email describing my issue. No one has responded to me yet.
Date of experience: April 14, 2021
Very helpful navigating returns and an extra long shipment delay
Date of experience: April 14, 2021
Trying to get payment issue sorted. Call center can't help
Date of experience: April 14, 2021
Shoes arrived right on time & were exactly what I was hoping for!
Date of experience: February 1, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Susan, we're truly sorry to hear about your experience with us. Please reach out to our team on social media with a bit more detail so we can help.