The RealReal

In 30 years, I've never written a review online, but thought it was important because I've had a very pleasant experienced with TheRealReal. As a consignor, they have impeccable customer service. I had an unusual situation occur that left me unhappy, so they did everything in their power to do me right and payout more money than initially agreed upon. As a buyer I've purchased some incredible shoes at about 70% off and in almost perfect condition. All in all, I've been really pleased with the experience, and I know at any moment if I'm not happy, TheRealReal will work with me to fix the problem.

I'm a black belt online shopper and this site is amazing. I only wish there was a way to further customize my feed. And I would love push notifications for when a new item from one of my favorite brands hits the site.

I'm constantly confused about why Real Real does not take a picture of the size tags in shirts. I would have avoided so many mistakes in purchase if they were shown. One of the shirts I purchased was too small because it was cut slim.

Don't sell your designer goods to this sham website it's immediately marked down and expect to get 25% value or less on consigned goods. Items are immediately discounted for quick sale after so many likes up to 50%. This company is only turning quick profits with no care for your designer goods. The photos are whack and quick shot, it's effortless on their part to receive 50% of your items value after significantly discounting and initially pricing to sell quick. Hear my warning it will disappoint.

The Real Real is an excellent site with high quality designer clothing available for very reasonable prices. The customer service is top notch. After making a purchase, I received continual updates from the site regarding the status of my item. My package was delivered promptly, was exactly as described and was beautifully boxed. Most impressed with this site!

I ordered a pair of very expensive jeans,sizing was stated at 33 upon receiving the item it's tags stated 32 I should a 10 year nephew the tag and he said 32 So never take their sizing as exact,try emailing them and try to get them to validate size on a product,that's impossible at the Real Real And when you return it they do issue the full refund and keep about $20 So they will not change the sizing when sent back and keep shipping it as a 33.Their mission statement should be "what you see is not what you get ".Probably paying for TV advertising with the money they keep on returns.

When they advertise something as genuine, it is. I appreciate how proud they are of that and how much they want to have that as part of their reputation. I would like to have a few things on which we could make an offer different than the price. But not site-wide. That might be worth a premium charge.

Recently purchased a pair of Chanel rain boots they arrived looking identical to what I had viewed and purchased on line. Delivery was very prompt and the wrapping and inserted card were a pleasant touch.

They provide really stunning, cool, and classy outfits. They have a large collection of designer brands and trendy clothes. If you want to fill your wardrobe with trendy clothing, this is the place to go.

The product I ordered two months ago was not in accordance with the pictures shown on the website and an essential part of the luxury purchase was not included. I have been trying to get hold of customer service 5 times, but the only reply I get is that it will take 48 hours to get back to me. But they never respond in person. I have lost my patient with this company and I will never order from The Real Real again!

Aside from the sometimes slow refresh rate - which may be due to the many items on the search result - RR should consider showing the actual number of items found on the search. Additionally, it would be very helpful if RR offered consumers option to set how many items per page view. Please offer the consumer some control for a more convenient shopping experience.

I've sold multiple items on their platform and was happy with their service. Granted, their fees are pretty stiff, I was happy to pay it for somebody else taking care of the listing/selling process. Unfortunately, I purchased an item from them that I knew was fake once I received it. I own about 100 pieces (and have owned probably 200) from the same designer. While they did refund me for the price of the item, I had to pay the return shipping. So, basically, I (un) authenticated their item for them AND paid for it. What makes me more upset is that I talked to somebody who bought the same item, returned it, and was refunded for their shipping. TRR's $15 gaffe is costing them a lot more in business from me and everyone I've told about this incident. Needless to say, I don't use them to buy or sell anymore.

My client service rep (Niki) is wonderful. Friendly, helpful and very responsive. The only issue I have is with the people who work in the warehouse. Numerous times I have had items sent back to me that were in perfect condition. They need to learn that certain items are supposed to look distressed and that coats with detachable collars will have button holes in the collar and this not something to flag as ripped.

The site claims that all items "must be clean and wearable. We inspect each item carefully to guarantee quality, authenticity and condition."
My bag arrived and the inside was filthy and still contained a dirty business card, a Costco card (with the original owners name on it), hair, and handwritten notes inside the pockets.
It also has scratches over the back of the bag which was not stated in the description.
Unfortunately because the bag arrived in this state, I will not be shopping at The Real Real again.

I cannot believe how terrible this company is! They have not returned a pair of shoes I consigned with them. I asked for them to be returned months ago. I understand that these are strange times but they are still asking for consignments and selling items they just seem unable to return my shoes and no one will give me the courtesy of a timely response. It is literally seems to be almost unlawful to not return what is MINE!

3 pairs of gold kids earrings were lost and when I reached out with the issue to the woman who helped me consign all my stuff she was completely unresponsive. I called and someone asked me to email a pic of the lost items which I promptly did. Since then I've called numerous times with promises that someone will return my call and no one has called me to date. Im disappointed and frustrated.

This online website is very good at selling fake merchandise at a high price. Lately, they do not care about the shipping. The sizes are most likely wrong. Few items are legit. Overall, prices are too high for fakes.

I have been sending some clothes into the real real to be consigned. Sometimes, they would make silly errors in listings or list things too low. However, they rejected a large chunk of my items (some of which were in PERFECT condition) and just threw them in a box and returned them to me. All my clothes are wrinkled and now i have to send them back to pressed so I can list them on ebay. Seriously considering never sending them another item again

Consigned three expensive diamond rings. After 6 weeks with no contact, I called them. Was told they were "lost" at the NJ warehouse. I was told that they had a record of my items being received but they don't know what happened to them. Dah, someone who works there took them! As it was not my fault they were "lost" after being received by the RR and the items did not get consigned, I expected full price reimbursement. I received a pittance and I had all original receipts. Did not want to spend the $ to purse so accepted the payment which was thousands less than my items. They keep calling me to consign with them. What a joke! Dishonest, rude and unprofessional. I would not trust them.

I bought 4 items. 4 with measurements problems and one really damaged with hole on the collar and Therealreal was and still selling this item "very good"! I can believe it!

The last item I bought had a wrong size! Not 10 but 6 (after measurements at home) and is not returnable because final sale! Absolutely no professional people with no idea what means Fashion!

This business was all over me calling me, texting me very aggressively to get my brand new with tag designer items. When I saw that they were pricing these items way too low and giving the customers a discount from the beginning. I requested all my items be returned. They claimed they shipped them but was unable to deliver which was a lie. They also have lost my items and have not mailed me back one item since two months now. They refuse to pick up the phone with the one number they give you. No customer service at all and the lady who was all over me has simply vanished and removed herself from the situation. They told me they have a claim in. They have given me several claim numbers but nobody follows up with them. Bad business I am so angry for trusting them with my items.

The Real Real was recommended to me by a friend and has quickly become my new favorite shopping site! It's easy to navigate, items come quickly and everything I have received is in the exact condition that was promised. Could not be happier with my experience.

Texting with a customer service rep for an hour and resolving nothing. The next day I actually spoke with someone who told me I would hear back from someone in 24 hours, I never heard back. I tried a third time and was directed to the texting procedure again. She kept saying the matter was being researched and to stay on the phone, this went on for another hour. I've never wasted so much time as I did with the real real customer service. I have turned this matter over to my CC company.