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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Very positive experience. Delivery to Spain really quick.
Date of experience: August 1, 2021
I had great experience and she was really helpful.
Date of experience: January 7, 2022
I bought a beautiful designer tie at half price. It was like brand new.
Date of experience: September 21, 2020
Excellent communication with customers and timely service
Date of experience: January 26, 2021
The quality and description of merchandise is great a
Date of experience: January 15, 2021
Reliable, efficient affordable luxury Brands easy check out great finds.
Date of experience: January 14, 2021
Good service, fast and accurate description of the products.
Date of experience: January 14, 2021
Some descriptions are not accurate, and there doesn't seem to be a consistent rating.
Date of experience: January 14, 2021
I've had some wonderful fines with this company always have good quality
Date of experience: May 18, 2020
Very professional experience. Quick and in keeping with all safety precautions.
Date of experience: May 18, 2020
My favorite consignment store! You can find anything for best price!
Date of experience: May 18, 2020
Very easy and shipping was fast. Would recommend to everyone.
Date of experience: December 14, 2020
Easy buying process, very happy with my purse. I will purchase more on the future
Date of experience: December 14, 2020
Great product and fast shipping! I will definitely purchase from them again.
Date of experience: December 14, 2020
Wonderful experience from start to finish. A great shopping site!
Date of experience: December 14, 2020
Great experience, fast shipping. I will definitely shop again
Date of experience: December 14, 2020
I love my packaging and the way everything is very smooth
Date of experience: May 1, 2021
Excellent products and fast delivery to Australia, will buy again from here
Date of experience: May 1, 2021
But i had few issue with the sizes. Not accurate description.
Date of experience: December 18, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
