The RealReal

First, the website is super easy to navigate and filter to exactly what I'm looking for. Second, the deals are amazing! Third, sizing is pretty easy to figure out. It's not perfect since designers are so different, but it's the closest I've seen. Fourth, shipping was fast and everything came well packaged.

My items I returned were put up for consignment and I have never been able to find someone to correct the problem. Owed over $700. These items were not sale items. RR lousy at fixing problems. Horrible in fact. This isn't the only one just the one that bothers me the most.

I am surprised this passed by them. I have been asking for a couple of weeks if they suggest dry cleaning, what can be done, but I just haven't had this resolved. It is just sitting in one of my rooms smelling like cigarettes. It concerns me to buy another purse from them. As well, I did buy another small purse just before this one and their was a tassel missing, which effects the look of the bag. I have emailed them about this and nothing…. I looked back at the photos and it was not missing. Looked at the description and there was nothing about a missing tassel. Kinda bumming that their client services is not more on top of things :( !

I had my thoughts about this company when I saw ads on tv. But I decided to try it out. Needless to say I'm satisfied. Not only was it authentic but it is in pristine condition. I will definitely order again. I got a MK bag very reasonably priced.

I'm really surprised at all the negative reviews for The Real Real. I have made many purchases and they have all been amazing! I'm actually addicted to my Obsessions page on my app and have had a great experience with their shipping and customer service. Not sure why there are so many people with issues, but I've been super happy!

I have consigned seven pairs of designer shoes and boots with this site over the past 12 months and have been extremely happy/content with the service. I take excellent care of my clothing and shoes and it's great to be able to make some of the investment(in my happiness!) back and pass them on for someone else to enjoy. Great business platform and service, I hope it continues to do well. Charity de Meer is excellent! Keep up the good work guys...

There is no mechanism for getting my consignment returned if I am not happy with the price/20% discount. I called (on hold for 20+ minutes and hung up) and emailed to have my item returned with no response and my item was sold within 1 day (price was ridiculously low plus 20% off). I shop a lot of the site and love it, but consigning is problematic.

I love the real real and will continue to buy from there occasionally. The only barrier to making it my go to online store is the unknown import duties to Canada. I ordered a pair of shoes and paid $18 import and the following week paid $87 for a different pair. That unknown factor gives me pause. I wish there was a way to know the cost up front. This is not the websites fault but if they could provide a service that includes duties and taxes it would be incredible.

I've been consigning with RR for 10+ years, and unfortunately, my luxury consultant seems to change every few months, which gets very confusing.
I recently called Real Real consignment relations to get my current consultants contact information. The rep on the phone said that Alexandra had texted me two weeks prior. That didn't happen. The representative on the phone said that Alexandra would call me that day. That didn't happen... so, I have consistently reached out to Alexandra 3-4 times for help. No response ever. Frustrating

They have the worst customer service, my items were sold without giving me a price prior to being sold. My brand new leather fendi jacket sold for $500.00. It was worth 4,000.00. They're in house pricing team did a horrible job pricing my item. Once they realized their mistake they offered me $300 more. It took me 7 weeks to even get a response. They took no-fault and refused to give me what the item is worth.

I just received a brand new with tags pair of Jeremy Scott shoes for my 19 year old son. They were pristine, as advertised. They were packaged very well and shipping was pretty quick! I am loving The Real Real. This is my 4th item purchased from them. They will continue to get my business! I have purchased a LV bag, a Burberry scarf, a used (and great condition) pair of Jeremy Scott Shoes and a new with tags Gucci scarf. So pleased!

I'm so thrilled that this site exists as it makes the whole shopping experience so simple. And I love the selection of stuff. It's a much better experience than in store shopping as you see thousands of items all in one place and you can shop according to your budget and only look at those specific items. In store you have to search through each rack to see if you find something you like that's in your price point.

I visit this site daily. It's very reputable and offers a wide array of designers merchandise at very fair prices. Easy To return and are very clear if it's a final sale. I have only returned a few of the many items I have purchased and it was only for sizing issues. The quality is always better than expected. I have recommended to all my family and friends who are equally as happy.
I highly recommend The Real Real!

I have had only excellent experiences buying items. I know that they have authenticated any item I have purchased. The sellers on this site leaving bad reviews apparently have never consigned before. Resale pricing is never close to what the original price was... try a site like Tradesy if you want to price the item your way and not pay a commission.

I have sent so many items to them to sell for me and they sell almost new items for significantly less than retail. Although I've never been happy with their subjective pricing I have also had them cheat me on several items. Once they receive the items they price them and if you don't like the price you request a return or a review. Twice i have requested items back because of sketchy pricing and they have ignored my return request and sold it for less than acceptable values. Once they offered to waive the discounted commission and another time I had to hire a lawyer. They recently did it a third time and have no shame in making you argue over their theft of your merchandise. Be very cautious doing business with them. If you are selling handbags try Gemma they are just as subjective on pricing but they have had better customer service so far.

I have returned items just because it doesn't suit me and on those two occasions I have emailed customer service; most recently is over the long weekend, I got the response two days later which is unexpected because everybody is on vacation I suppose. I get my refund back from my previous transaction within 3 days which usually takes 7-10 business days; it doesn't get any better then that, what more can I ask for?

I am extremely upset about a recent interaction I've had with this company. My items accepted and I was later emailed and told that the company would not be taking them after all and they were mailed back to my apartment. I just had time to open the package tonight to find that they were not at all wrapped. They were all thrown into a cardboard box without any kind of wrapping. Nothing at all for 30+ heavy bracelets covered in metal studs. Needless to say, they did not travel well and a ton of them are damaged beyond repair. After they were quoted at a value of $75-195 this is a huge loss for me financially. At least 11 of the bracelets are damaged. This is hundreds of dollars. I cannot believe the complete lack of care throughout this entire process and now the cost of not just my time but of the items. I haven't heard anything back.

Wonderful experience, though it would be preferred to add an estimate of the import taxes and VAT costs for those customers shopping from outside the US. Other than that it is like a treasure hunt for timeless pieces.

There was a small issue regarding the description of the bag but customer service was quick to respond. They were very friendly and resolved the issue in a timely manner.
It would help to have more detailed photos of the items listed. The current format has very few photos which don't really show much detail plus the written description is rather vague.

I've ordered several things and the measurements are not correct or the sizing is off. I've spent quite a bit of $$ on shipping and then again on returns. I'll stick with brands I know the sizing on or buying bags but will definitely stay away from clothes and she brands that I've never worn. Pretty disappointing!

I purchased a White blouse in which the description said condition was good. When it arrived it had yellow stains on it that were not visible by the photos posted on the website. I am unable to return it because it was final sale. I am not likely to purchase clothing again from your site.

They have good selection of items. But I only want to give 2 stars for the shopping experiences. For one thing their shipping is high, and even though they made mistake, you need to ask to get your money back.
I had to contact 3 times to get my return shipping back even it was due to their listing errors and it took so long for a representative to response. It was really a waste of time for each process. As some companies always try to make customers happy, this one does not bother to try.

I recently found out that they charge the sale tax according to the original price instead of the actual sale price, so pay extra attention with your money! Before pay, look at your tax to make sure they are right.

I do not know if I can trust the items to be real any more. Two items I brought, the tags have unclear print just like some fake items I saw. I have never seen any real item has such unclear print label.

It was very straightforward from selecting items to checkout. The only thing I did not like was I had to pay a lot of money to actually get the items once when they were in Australia. Will think twice about purchasing again.