The RealReal

The quality of items purchased has always been excellent, but it's not uncommon that the listed measurements are off... and sometimes not at all available. Because the fashion industry's clothing sizing labels are completely without standards, the listed measurements are key to knowing if a garment will fit.

I really love The Real Real and have been mostly happy with what I have purchased. It's my fault, but several times I have purchased something that is not returnable, which is in small print and I keep missing it. I guess I've been stuck with ill fitting shoes. Ha! Of course you can re consign but the the return is minimal. So my advise would be to read carefully what you are getting.

Trying to locate a package. Your representative was most helpful. By evening February 11, My package was found. Unfortunately your coat did not fit. Today I spoke with an other representative also very helpful. I will be returning the coat. As soon as my credit is make in my account I will be purchasing another coat. It is more money I should have gone for it in the first place. Thank You. Nicole Keane

I was sold shoes that were falsely advertised as a collaboration with Vivienne Westwood. Was refused a return slip. The agent wouldn't admit that they were in the wrong, tried to make me pay to fix the situation. Long time customer and will never shop with them again.

Everything about Real Real is real easy. You simply run down the list of things you want in a product - size, color, price, designer brand if appropriate etc. - and then hit "go" and it shows you all the things that match your needs. Then you get to check it out up close and get a description of any flaws. Ordering is simple. Delivery is fast. I've never had to return anything because the descriptions of the product and the images they show match up with what you get. Simple, easy and terrific.

Happy to sell my things online and have them be authenticated, however when items are sent in they can take up to 2 weeks to get put up on the site which is a little long. Authenticity is great and happy to have that as part of the service with The Real Real. When ordering I wish they offered free shipping and also when returning... This extra cost does become a but of a nuisance. All in all its a great service and Im happy to sell my things in a timely manner.

On a couple occasions I have purchased items that were not available. This was rather disappointing. I'm unsure why this issue happens but more transparency on why items were not available after purchase would be nice. If it's an issue with their computer system or stock process this process should be fixed. I shop regularly on this site and it's always a big disappointment days after the purchase receiving an email that says the item is no longer available. The company did provide a $25 voucher for the inconvenience.

The worst consignment website I have ever purchased from. Never again. Ladies & gentlemen if you want to buy from a sight selling 5 year old garments as "BRAND NEW" then you will love the real real as that is my exact experience! False fraudulent advertising is never okay. My leather skirt has become faulty after only a few wears, finding out from the designer, Lover, personally that the clothes they are telling you are brand new, which are in fact half a decade old, explains why my 'new' skirt has fallen apart.

Shocking service, you guys are the WORST.

I had try to sell my shoes with them they told me they will list them for 450, but after some time they had listed them for $ 395 and on top of that they had given 20% discount on those shoes, i called them and asked they to return my shoes since i am losing a lot of money they said it's already sold. Without my permission, they sold my shoes on sale, I called them and try to talk to their manager but no one replied, only email communication and still I haven't received any money from them. Basically, this is a fraud website, please don't trust them, they will promise you a lot and in the end, you will lose your money.

Lack of response from customer service, takes forever to list consignment items, took 20 days to send an item I purchased because it was lost in warehouse - that's happened more than once. Items are listed with incorrect descriptions and photos are backwards. Overall the high end, customer focused brand of TRR is gone and experience feels anything but special. Spend some time getting feedback from your valued customers and maybe TRR can recover.

Horrible experience. Long call wait, incoherent answering service, she hardly spoke English, waisted my time and energy while My credit card has been over charged for thousands of dollars multiple times for the same purchase.

I've recently had a very disappointing experience consigning with TRR. Two jewelry items disappeared during the consignment process. No apologies or explanation. The issue was never solved. Extremely unprofessional.

I've always liked the items I've received from the Real Real. Generally great condition. They give some of the best product write-ups as far as sizing, fabric, condition, whether it zips, buttons or pulls on and where those items are placed. (This is really appreciated!)
However, three things keep me from shopping there more frequently. 1. Their prices are very high. (I thrift to be more prudent with my money) 2. Though they send out excellent coupons occasionally, unlike other thrifting sites, they don't allow you to use them on clearance items. 3. Their shipping cost is ridiculous!

All I got from TRR in reality looked better and newer than it was described. They wrote "condition very good, minor signs of wear". But I ( I'm tailor and fashion expert) don't see anything, but brand new clothes. Customer service is great, solves any issues quickly and efficiently! Promise to be your customer for years ahead!

I like shopping on TRR. In regards to selling my items, the mailing and getting them back is a breeze. However 1) they denied some of my items under "style"? (What does it mean? Everyone has their own style!) 2) TRR pay me whatever, I have NO idea how much percentage wise I'd get for a sold item

I've purchased from TheReal before but had not done a return. So far very easy and smooth. Put return in the mail the other day. Too soon to get refund of course yet but I'm confident all will go well. Thanks!

Follow up from RealReal has been extremely poor. Repeated requests for manager call never happened. Also, representative said review dates would be extended and that didn't happen either. I am considering putting a hold on my Amex since no return call has been made.

The pros:

Good finds for good prices

The cons:

Many things are not as described (size or condition)
Customer service is terrible, inconsistent and very time consuming. I once had to wait weeks for a refund on an item that was sent damaged; and likely would have never been refunded if I didn't get on chat lines.
International shipping is steep
Notorious. For fakes
Recently I had a parcel get sent back within two days of arrival. I did not have a chance to clear it and TRR says they cannot deliver me the goods. I'm told by the shipping service they requested it be returned.

In general I try to avoid this site, it's not worth the painful service. I only dip in when that hard to find scoop can only be bought here.

Best online shopping experience. Descriptions of items are completely accurate and shipping was very fast. Makes me feel so much more at ease knowing that all items are authenticated and I don't have to worry about the condition not being as described. Very satisfied with TRR. Love it!

Rubbish on-campus recruiters who scams students into working hard for the role and providing false hopes, only to go into radio-silent mode. No Nobasic decency of responding to say "sorry you did not get the role", leaving eager learners in limbo

I love RealReal. I basically got a high end, entirely new winter wardrobe for a fraction of what these pieces would have cost new. (Example: Burberry Classic Trenchcoat in like-new condition for $200 - it's a $2400 coat; $450 Bali pants with tags for $40.) The only downside is the sizes presented in the website can vary wildly so you'll most likely receive things that won't fit as stated.
(I returned more items than I kept.) The good news is that RR has a streamlined process to accept returns and provide credit with no questions. It's also a lot of fun to be able to purchase these luxury items that I'd never buy at full price. It's a great treasure hunt!

+: Great prices for my favorite brands (e.g. Akris)
-: sometimes makes three packages out of one order => I pay for every one customs services extra; photos are sometimes not accurate (colour, fabric looks very different on the picture); bad experiences with UPS

After months of emailing, I finally received this email. Let's see what really happens. People, go to any other online second hand site.
By the way- they tried to give me $8 for a $250 dress, u til I complained.
These guys are pure evil.

"Thank you for contacting The RealReal.

I am really sorry it might be due to some technical glitch the commission has not been processed. I deeply apologize on the behalf of our team and your less than stellar experience with us. I will escalate this to my higher management and will make sure this will not be repeated again from our end. "