The RealReal

Hi I visited the site to purchase a Christmas Gift and found an amazing selection. Located a pair of extremely attractive white gold and diamond hoop earings
In great condition and very budget worthy price. Clicked add to my cart and followed up with the credit card info and they arrived about a week later.
Stay well my friends. Thanks

I have received wrong items multiple times. These issues are complicated and difficult to resolve. The most recent issue took me through 3 customer support and 20 emails and still unresolved! I sent back the wrong dress but TRR still have not refunded me the dress I never received. This had taken a lot of my time and effort and has created a terrible negative experience for me. TRR still owes me $52 for the missing dress! Please have a senior person reach out and resolve this issue before I consider consigning and purchasing in the future.

Having been a customer since it's inception, I have to express my disappointment in this company the last few years.
Pricing has gone up significantly, to the point that I have chosen to buy full retail over this platform more often. The "hunt" for a great deal or piece is no longer exciting. Also, pricing is way off for some items. I'm a former retail buyer, and prices often seem askew to me. To validate my suspicions, it only takes a quick Google search to find the same item and do a price comparison. I have found that items are often mislabeled and unfairly priced. I recently filed a complaint on an item that I found brand new online for half the price, and they told me they would address my issue with a supervisor but that was a week ago. Still waiting to hear back.

That being said, RR can be a nice platform for consigners who just want to get rid of stuff without the hassle of shipping and returns. I do both buying and selling there, so my feelings are mixed.

I very much enjoy shopping on TheRealReal, but lately the pricing has gotten much higher. I also ordered two sweaters and had them sent to my second home with expedited shipping. One arrived and the other is delayed and now I am not at that home to receive the package.

I bought three pairs of Louboutin's. They described the condition as very good but wen they came, they were in excellent condition. So far I have had positive experiences. I don't want to deal with eBay. I'm afraid of the whole is it real and I find eBay too expensive.

Purchased multiple items. One of them was listed as a girls size 8, and arrived smaller than a size 6, so I'm assuming it had been shrunken in the dryer at some point. It was inconvenient to return, take photos, and get in touch with customer service overall. Clothing needs to be checked and measured to avoid this happening in the first place. Another sweater had visible loose threads pulling out of it, which I was able to fix, but not great to receive it that way. Both items were listed in excellent condition which was not the case. I want to support TRR and the recycling of clothing, but I do find the prices to be high for what is received and the recent level of quality control has been an issue.

I just want to ask you to please start specifying whether the size is for men or women. I have had to send back shoes that came up for women and they were a man size. Same w clothes. Also, please add male female onto the refine choices. Thank you

The title says it all. My shopping experience went smoothly and I got my shoes without any problems.

The listing said there was going to be a dust bag included. It should have clarified that it will not be the same brand. Other than this, I love my new shoes.

Very easy to select an item pay for it and get it within 5 to 7 days I was very happy! I had been looking for these Chanel boots for two years there they were barely worn, wonderful condition, at a price that I really appreciated. Love love real real!

I sent 15 items and 5 are missing. Literally 1/3 of the items I sent. It's been 6 weeks, 7 customer service attempts (email, text and calling), 2 investigations and nothing has been done. I get the same answer I have to wait and for more than $3K of money stolen from me. Still waiting with no resolution. I've provided tracking, videos, packing slips etc. It's a scam, beware!

I now have a beautiful wardrobe of beautiful clothes, in stunning colours and fabrics for the same price as buying everything from H&M.
I think I've decided to never buy new clothes again. This is the right sustainable thing to do anyway, and I look fantastic for it as well

Had a high end pairs of shoes and shipped them to the NJ receiving department. It was mismanaged from day one to the bitter end. They failed to properly document the receipt and status of the shoes. I called twice and was told tearing on one call and the heel was broken on a second call, why would I send in a pair of high end shoes with a broken heel. I asked to speak with a manager and no one will call me back, I received a email three months later stating they are shipping them back broken. They are still not properly documented online in my account. Zero customer service and beware that they might/could/will damage your goods in the back receiving warehouse in NJ. Take pictures of your items before you ship them with a date stamp because they don't hold employees accountable for mishandling items or breaking them.

Nice way to purchase upscale items at a discount. Have used site this past year, what I am learning is to stay away from final sale items that cannot be returned. I've purchased 2 shoulder bags that had small tears in the leather shoulder straps that got larger, a mink hat that is too small and another purse that I thought was perfect in the photos but once I received the actual purse, I don't like. I've also had a few pairs of shoes damaged that I was able to return, but I wondered why no one at TRR saw the damage prior to accepting the item to sell or during shipping!
Have been more successful with jewelry items! Shop with caution!

My last three orders from this site were all terrible. They messed up- sent me prescription sunglasses when not noted that they are prescription; sent the wrong sized shirt from what I ordered; sent me another pair of sunglasses that were so incredibly scratched on the lenses, missing a nose piece, completely unusable and ultimately just total trash that I threw out as I couldn't return them. The first two orders I could return, but I had to pay for the shipping even though it was the company's fault, and their shipping is expensive. Avoid this site, they are complete garbage.

They are super helpful before you send your item in, but once they have the item it is almost impossible to get any customer service. I deeply regret consigning my items with them. They said they would sell my product on their homepage but by mistake the returned it and they returned it to the wrong address. Now I have called them tree times - last time they just let me wait for 30 minutes and then hung up the phone. So unprofessional! The item is worth USD 250 and they promised to pay me back three weeks ago but so far nothing happened and they do not respond to emails.

I scheduled a drop out for 10:20 September 5 at your Atlanta location. Received a confirmation for my reservation. Arrived on time, was greeted rudely and told the store didn't open until noon. When I asked if I could just drop off things was rudely denied. Returned at 1:00 they just counted my things I do not yet have confirmation.

TheRealReal offers shoppers great deals on designer "clothing with experience" at a wide variety of price points and for a huge number of designers. Everyone should be buying quality clothing, as is offered at TheRealReal, rather than wasting money purchasing throw-away clothing.

I started off with this company in 2016, and they were amazing at the beginning. I received 70% of the sold value of my items because I sold over a certain amount. Recently, they have lowered your share to 40% of the sale. They price your items really low without any approval (unless it's over $1K). I recommend using anyone but this company! Tradesy has also been a much better experience since you control 100% of pricing. Sad to see the company's greed take over. I will no longer be using their services.

TRR is a great company for buying designer good at a low price, but has bad customer service reviews.

But it is people like you I call the 1% of the world, I felt you went above and beyond to try to help me and also you even wrote a follow-up email below. I was laughing and had fun with you during our two phone calls. I am 100% sure if I got someone else on the phone instead of you, I would not have the same fun experience, thank you so much and continue being great with customers it really makes a big difference.

I've been a TRR customer for several years and I have seen a dramatic decline in service recently. The description of the items, especially items that are not "Excellent" or "Pristine" have inconsistent ratings and are not detailed with flaws. I just received a bag (all bags on TRR are non-fundable, so u are judging only from photo and description) with significant creases and wear to leather however it was described as "light scuffing". Customer service said photos i sent was consistent with what was on the site, but this is not the case. $1,700 down the drain as I would be embarrassed to wear bag in public. Additionally, I am confident some bags/jewelry and even high-end homeware purchased in the past were fake.

I love shopping at the Real Real. Shopping is made easy, prices are reasonable, product is fabulous and I don't have to leave my home. Having an easy way to return items is also a big win for me during this pandemic. Great job!

I ordered overnight shipping or 2-day shipping for my last 3 or 4 orders and nothing ever arrives on time. I was also a few hours late after my window closed for a return and I emailed someone to request and cash refund and they would it give me anything but a store credit. After years of loyal purchasing, this left a very bad taste in my mouth. I will definitely think twice about continuing my relationship with TRR

Their commercials say 90% off name brands, but there is no way anything on their site is 90% off. $12,000.00 for a purse? Maybe if it's made of solid gold. But that's besides the point. Point is, these items are not discounted as advertised.