The RealReal

I used to love buying on TRR but now it's almost as expensive as buying straight from Saks. Also there should be an easier, free returns or exchange option/policy. I love shoes but with every designer having their own measurements, it's hard to know your size. To try on a pair of shoes you have to pay shipping and return is they don't fit. Even trying on an item is expensive. The fact that you need to hurry to try on and start the return process is major drag.

I have purchased two 35 Hermes Birkins from this site in the past two weeks (one of them the croc version) - and am beyond pleased with the results. Xavier - in the New York store - is a true Hermes expert and was able to guide me to excellent purchases. The condition is even better than they described. I will only buy through them from now on> Totally authentic bags at an excellent deal - and Xavier is the best!

As a buyer, your prices seem extremely high for second hand goods. I want to be able to filter by item condition.

As a seller, I want a clearer understanding of what brands are accepted and how items are graded in terms of condition (seems very inconsistent today).

Bought two Belstaff items. Jacket is awesome, better than expected. Having the measurements listed is one of the biggest reasons I shop this site and a driving factor of why I bought it. Jeans didn't work out, too skinny, and the returns process was easy. Processed pretty fast

I love shopping at REAL REAL.
The customer service is always impeccable!
If I ever have a problem or need a return they're always accommodating and trustworthy.
I wish that some of the employees who photograph and give descriptions of items would be more mindful.
Sometimes some of the items don't match the description.
Or they will say something is in very good condition and do not mention the blemishes that are photographed and clearly it is not in very good condition.
When they put an item on a manikin sometimes they don't try to fix it to make it look pretty and more presentable.
So when I look at it I'm not sure if that's what the item really looks like or was just carelessly put on.
The customer service with REAL REAL is amazing and I've never once had a problem out of all the items I've ever purchased or any returns I've ever had to make their incredibly accommodating.

I have purchased Shoes that I can not return, only consign. On the photo shoes are completely white and matt, sort of hard leathery look. And I've got silver shiny foily looking shoes. Total shock. Was it hard to make photo of actual look and color?
Very disappointed

I purchased a belt from this site and the custom and duty fees ended up to $80! Absolutely ridiculous. For the amount they're already charging for shipping, they should include the fees in their prices or at least make it clear on the website that there are hidden fees. This place is a ripoff. From other people who have ordered from there, I've also seen the items coming in damaged and different from what is advertised on the website. For the price you pay, there are better websites out there. AVOID!

I've long admired Tod's driving shoes, but they were way more than I'm comfortable spending on a pair of shoes. Until The Real Real. These shoes are distinctive (a special arrangement between Tod's and Saks Fifth Avenue, if I recall correctly), in great condition, and were offered at a great price. Love 'em!

After spending thousands over the past few months, they gave me a hard time for wanting to return a necklace. The return policy is very random and inconsistent. They supposedly will give me store credit. I repeatedly asked to speak to a manager and they never came on phone or called me back.

The customer service rep (Juan) on the phone was next to impossible to understand - between his heavy Spanish accent and the fact it sounded like he was talking into a barrel, I had to ask him to repeat everything he said. He resolved my problem in the end but it was very frustrating!

I always find something great at the Real Real and makes me feel good to buy gently used clothing and accessories to refresh my wardrobe as a sustainable way to reduce consumption. If something isn't quite right, the returns are easy and selling on the RR is also a pleasant and easy experience.

Do Not trust this place with your diamond rings! They lost one of my rings that was a wedding set. Listed one of the rings and took them months just to do that, and the other one is gone. These rings were valued at over $15,000.00. I will be filing suit against them!

I purchased a Michelle watch for my daughters birthday. No where on the description did it say it was missing a diamond. I've called customer service and they said they would get back to me and days later I haven't heard back. I spent more thinking I was getting a better rated watch.

I sent a box of items to TRR for consignment - Jewelry, high end designer shoes, and bags. They received the box, many of the items are actually up on the site, some have even sold - but they can't seem to locate my consignment in their system and account for all my items. After weeks of requests for an update I haven't received a resolution. They can't seem to connect the items on the site to my consignment account and They simply are unable to give me an answer as to what happened to my items. Unbelievably disappointing. I've attached a photo of a ring I sent to the rep at The Real Real (this is just one example of what's happened to me). Two of the three bands are up on the site, but one has just gone missing. None of the items I sent in have been assigned to me as the consignor, so even as the pieces are sold, I am not receiving my commission. Please think twice before you ship items to this site. There is no guarantee that you will ever see a dime of your money.

I ordered a Cashmere Burberry scarf and when it arrived, it was super wrinkled. The item description does not mention Any flaws. In fact the item is described as "in excellent condition" with "no visible signs of wear". The item description fails to mention that the tag is removed and that it is a vintage Burberry item. I feel that this was very important to mention as the old Burberry brand name is not "Burberry" it is "Burberry's". The scarf also smelled of cigarettes which surprised me as I assumed all The Real Real items are cared for prior to posting. This experience definitely makes me think twice about purchasing from The Real Real again.

Love TRR and the service it provides. Post-browsing flows have me hooked. I don't like being charged $11 everytime I get something or send it back. Maybe a frequent purchaser loyalty program that waives shipping? Kind of like how grubhub offers a membership that waives service and processing fees. Yes, please.

If you are thinking about selling your items on this site, just don't. They get majority of the list price while you get barely anything. I would recommend using Poshmark instead, as you can control the price and have a guaranteed commission worth your while. Avoid The RealReal at all costs!

An excellent blog to read is The RealReal Fashion Blogs. They discuss about how to appear fantastic while you are wearing a particular clothing and have some excellent ratings. If you're interested in fashion or want to learn more about it, this blog is absolutely for you because it has so many interesting articles!

I was looking to get my mother a present and she is so difficult to shop for. I was able to get her the perfect Louis Vuitton handbag, in excellent condition, far less expensive than if it was new. Now to find something for myself.

I have enjoyed shopping with The Real Real however, I recently realized they take $11,95 off EACH item returned so even if you send three or four things back in one box with one $11.95 label, they charge you per item. So sadly, I will no longer be buying from them, when it costs shipping to receive and shipping per item to return, over $20 just to try, its not worth it! It would be interesting to see what their shipping business makes them in terms of profit versus the merchandise! Buyer BEWARE...

Excellent--knowledgeable, courteous, friendly, helpful and responsive. She tried to get it sent overnight and said that she would be back to me as soon as she had a response. She did just that--about 30 minutes after our initial call.

My last order did not work out so well - I had to return both items due to sizing. Sizing is somewhat complicated and not always dependable. However, I always love shopping on the The Real Real and usually I'm happy with my purchases: to find something special of great quality and great price: love it.
Oh, something I do find annoying is the double shipping charge of $11.95 when something needs to be returned: TRR charges a $11.95 shipping fee upon purchase as well as upon returning an item (in my case usually due to a sizing issue which is mostly beyond control). So, if you need to return an item, you just lost $24. Of course, the shipping cost could be less if one would decide to mail themselves, but I just want to make sure it'll get back to TRR okay and I guess that is what you pay for. Again, it won't stop me from shopping at TRR :)

I purchased a Louis Vuittan Monogram Luco Tote in mid December for $800, I carried it on and off for two weeks during the holiday then packed it away. I took it out the other day, used it for 2 hours and the strap broke, I reached out to customer service who basically said tough luck, you bought it, it said it was "good" condition so no returns. I expect that when I buy a used item it will not be perfect but to use it only a dozen times and now either trash it or spend $160 to have a new strap put on, which will never match the other strap color is just horrible business. I assume they don't want repeat customers.