The RealReal

I recently requested a return. Someone replied to my email and asked for more detail. I did what I was told to response but it's been 3 days and I haven't heard back from that person. Wondering what I should do next

The bag is fake, professionally done and it's definitely a replica. I only could tell because I have a few chloe bags and I know how the leather feels and smells. I knew that despite everything looking great, it did not smell or feel luxury. I put the bag next to the exact model and bag, then I could clearly see the difference. Plz plz plz be careful out there, some of these replicas are so professionally done that it could take a lot of effort to tell the difference.

I understand times are strange with Covid-19 restrictions, but to not have a drop off window for returns seems silly. I had to wait an hour to be texted to come wait in line for another 20 minutes so drop off a return—as was the case with at least half the line. It seems someone could have walked out side, scanned the item or just taken the package, and it would have made the wait time shorter for everyone, mostly for customers actually interested in shopping

After purchasing and consigning for three years successfully with the RealReal, I have lately been hugely disappointed in their lack of transparency and customer support. I purchased four items that had a returnable status. When returning two of the four items, suddenly the company said I could not get a return and the items could only be re-consigned. So, this means you get a fraction of a refund. It was a bait and switch that could not get resolved after hours trying to communicate to customer service, which is now really limited to phone texting. The customer service reps in my case were absolutely determined to not resolve the problem. The company also re-sent me a dress I had returned and would not send me a label to resend it back. Overall an exhausting experience. I can no longer recommend The RealReal that I was very supportive of for three years. Be careful. Transparency and customer support were not present in my last purchase.

I was looking for a pair of Hermes sandals and saw a pair I liked however they didn't have any other options so I decided to look on real real for possibly finding some more choices. I have been both seller and buyer at real real and have been very happy working with real real. But in this case I saw the same sandal I saw at Hermes ($799.00) on real real for $1,300. So I decided to call real real (the department that prices merchandise) and they said that if it's a popular item then yes they will price it at a higher price. It really doesn't make sense to me to pay $500.00 more for a pair of used shoes when I can buy them brand new at Hermes

I hope this helps all the buyers out there and remember do your homework and research it.

You will receive your item but not in good condition and to compensate for the fortune you will have spent they will offer you a credit of $30
And that on the pretext that it was written that there were slight imperfections. They will be wholeheartedly with you and they will be understanding. But that'll be all they can do for you

The item listed " Excellent, no visible signs of wear", however, the actual item has a lot of scratches, the worse thing is realreal made it so hard to return for refund. Emailed photos and called, no response. Very disappointed.

I have ordered from them many times and then my orders became very inconsistent, and not as pictured, so I dealt with a lot of returns. I received a sweater full of stains. I always order ALC and know my size and multiple items didn't fit as if they'd been altered? I won't give up on the site but I have a "bad taste" currently. I have to say I was purchasing weekly and have not in several weeks since.

The order I placed the total amount is over $2000. It is for sure that $2000 is in US dollars, net of discount, not including taxes, shipping, marketing site credits, or purchases of gift cards during the promotional period. Please check the attached files. Due to an error in your inventory system, the refund $67.35 caused this result that the total net amount is below $2000 now. In the end, Rostan helped me and I received $500 credit

I've purchased many Ralph Lauren sweaters in the past and I don't know how a size M could fit like a XS suddenly. One sweater came with a hole by the neck. Even if the label says M, if it fits like a XS, then it should say so. I spent nearly or over $100 just for customs so feeling quite bummed after returning all of my items.

Unhappy with purchase-Received a bag I was unhappy with —rather than let me send it back for a credit to buy another bag I was given a $40 credit and forced to keep the $550 bag. I had purchased 13 bags in six weeks prior to this so I was very surprised that no one could take care of me. I also sent in a consignment and plan to send an additional high-end consignment ( Louis and Ysl). I likely will not do that either now

Dodgy dodgy! Do not recommend buying from here. They've authenticated the 'One Touch' ability via PayPal, and at the time of my purchase there was no warning. This means I was stuck buying something without choosing my method of payment or knowing what the conversion was.

Emailed them immediately of the problem (because I had to pay via my bank account as a result which froze the account due to an overdraft) and they ignored all my emails, chose to send the bag anyway. I then had to pay customs duties to get it and pay over $100 just to ship it back.

They eventually apologised for their mistake and refunded my money, and agreed to refund the customs duties I paid plus the shipping back to them. Conveniently stopped responding when it was time to give me the funds.

Will be spreading the word via the internet :) The Real Real sucks!

In the past three years, every single person who has complimented me on something I am wearing is complimenting a clothing item I have purchased from the Real Real. Not only is the quality of the clothes and the service terrific, I love that purchasing these items is better for the environment! This is a win, win!

I purchased a pair of sunglasses, Want to see if he did not match the description I attempted to return them but they where returned to me I was also responsible for all return costs. All I all it cost as much as buying a new pair of glasses will not be purchasing from this website again.

I love shopping and selling at The Real Real, the only thing I really don't like is that the shipping fees are high, and if a customer is spending over a certain amount, shipping should be free. Additionally, they do not provide enough shipping options like express, overnight, etc. Other than that, the brand selections are amazing!

Fluid and easy. I love how intuitive the site has become. The RR team seems to stay on top of tech changes that make online purchasing fast and easy. Please keep the pricing on goods at the competitive levels we loved appreciated when the RR first came on the scene.

The Real Real is always so easy to make a purchase from. I get to see items I never would where I live, I get the appraiser's evaluation of my item, and everything is beautifully packaged. If only more companies would have such high standards. I have no issue what so ever buying from this wonderful site!

I bought fake Burberry from them. And I bought an eric javis bag shows a very good condition on the website but got a very strong cigarette smell which cannot be got rid of... I contacted customer service, but they said they cannot return it because it is final sale. I will not buy from them again!

I was very apprehensive about buying second hand luxury items but I took a chance and purchased two items; one pair of hunter boots and a Louis Vuitton card holder. Both were authentic, phew! The boots were not quite in the "excellent" condition listed and I sent pictures to the customer service rep when I called. They were willing to accept the return with no return shipping fee charged to me but I asked if they would be willing to simply adjust the price to match like condition boots they had listed/sold. They did. Next, I changed my mind about the card holder... it just wasn't quite right for what I wanted and I requested a return authorization. No problems at all. I sent the card holder back and a refund was issued a few days later (after re-authenticating... totally reasonable). So that's my experience and why I say so far so good. I would recommend giving them a shot.

For the shipping document (not referring to this particular Purchase order), please only enter the total amount after deducting the % discount and store credit. Otherwise, our Customs charge us import tax for the gross amount rather than the actual amount that we paid to you.

Please help and we will feel more interested to buy from you

I purchased a Perfect Moment ski jacket in the TRR store. It was $135 over what a new jacket costs on the Perfect Moment website. I called to get ask about a price adjustment and the authentication process, they offered me $75 as compensation. Poor customer service and a scam!

I enjoy shopping therealreal. It's a great place to get vintage luxury which I love. I avoid handbags mostly (even though I have bought handbags before and it was fine). I just don't enjoy the "no return" policy for handbags. I buy a lot of accessories and shoes from them.

Bought a purse paid for it and waited patiently for it to arrive (3-5) business days 8! Days later no purse called customer service to get my money back! They gave me a ( it's on the way and will be there definitely in the morning) story! So I waited get home the next day no package it's 5 pm and also day 9! I'm furious it was a anniversary present for my wife and I stand here looking stupid! So I call customer service again ( to get my refund) only to get we will have to do a investigation which will take up at least 24 hours more before I will know anything about my order! After repeatedly asking for a refund, forget the package I would rather do business somewhere else! Was told that they will get back to me later! I'm canceling my account and will NEVER EVER buy NOR refer them to anyone! BUYER BE WARE!