The RealReal

My first time selling items on this site. I shipped 3 pairs of shoes worthy $2000 I only got $300. Snd they are the ones plan the price while other site you sell your own items. I bought a shoes $800 in good condition and they gave me $150. And they never returned my items

I have sent the real real many items before. Multiple times they have sent them back to me absolutely DESTROYED. I sent a $1000 top that was returned literally shredded. They price items very low and the customer service is god awful. I will be sticking to my local consignors. Don't waste your energy here.

I sent my jewelry to Real Real with the stipulation that they only sell them upon my approval (as in the past, I lost lots of money with them). However, they still uploaded my jewelry for very low prices, below the second-hand market. I assume the management took some for themselves, as I can't see any other reason why they are ignoring our written agreement and listing diamond jewelry for prices well below the market value.

I did a price comparison on some items from the brand Badgley Mischka, and I found that their lab-grown diamond jewelry is being sold at extremely high prices. It seems like there's some dubious activity going on, as they sold my 5-carat ring in an amazing platinum setting, which is valued at $20,000, for only $5,000. At the same time, they are selling a 1.96 lab-grown diamond simple ring for $5,372.

I feel like I have been robbed.

The Real Real took my items. My wife died and I thought it would be good to sell her purses. Many of them we bought overseas on vacations and spent a lot of money. They said they were unable to authenticate so because i complained they sent back the least expensive items keeping the expensive stuff for themselves. Telling me i need a receipt to get them back. They are mine not theirs. Scam Artist! Stay far away from them. They are evil...

I submitted a cartier bracelet for sale. The bracelet sold 5 minutes after it was posted. I went in to the website and realized that I was dupped. The same bracelet online are been sold for over $1000 more than mine was sold and some in worse condition.
I caution anyone selling with TRR.

I bought a Celine bag from TRR that was mislabeled and in poor condition. I sent the bag back to TRR the next day, and it was returned for being in too poor of condition. I complained to TRR that they had authenticated this bag themselves and put it on their platform for others to buy and are now rejecting mine. I requested a refund but that was denied.

I was so sorely disappointed with my experience. Would not recommend buying from or consigning with TRR

I made the mistake of selling some very beautiful, barely used handbags to TRR. I take very good care of my bags and when I looked at the listing and it was labeled as "okay condition" should have been my first red flag. I sent about 6 really nice bags. All different dollar amount. 1 was around $3,000 and the other one they sold cost me about $1,700. They both sold for the exact same amount. Another red flag! I immediately contacted my Rep and told her to return the rest of my bags to me. A TRUE SCAM! Giving them any stars would suggest they did something remotely good. THEY DID NOT! But I can't post this review without giving them a star. There should be a negative star option. TRR should be ashamed of what they are doing.

I have been selling with the real real for YEARS and they have consistently got worse in their integrity. Today I found in the last two days they priced and immediately discounted then sold a big brand purse of mine without my consent. It was a very expensive item and the agreement was they had to approve the pricing with me and I also stated NO DISCOUNTS were ever to be applied. Yet they suddenly after I inquired about it secretly put it on their site, then immediately discounted it and sold it for a ridiculous price. I am taking legal action against them if they do not return my unconsented sale of my purse immediately.

My account got locked for some reason and was told will be fixed between 1-2 days. Four days later they telling me the same thing that "internal team" is working on it.This Web is a SCAM... do not buy anything from them.

They underprice to sell hyper fast. My clothes instantly sold because the price is ridiculously low compared to others (so if you are new, they tend to sacrifice your clothes, compared to OGs or people affiliated, thus the discrepancy among prices).
I use now a different platform with better commission fees.
Example: send a never worn (too small) 600$ gift and they listed it at 60$, sold in the minute it was listed and I got 12$ commission.
They refuse any price adjustment and also without you knowing remove an extra 20% off the price via a coupon people use.
I use the platform as a buyer, it's much better but good prices instantly get added to someone's cart (so it feels like a bait) and I never got these amazing pieces super cheap, but I still get great deals once in a while.

I sent five designer items to the Real Real. One was sold for $92 and I received $8.40. My commission was $18.40 but I was charged a $10 fee. I requested the other items to be returned 3 times. I was told that they are ready to ship but it will take about one month to get them to me.

I sent four designer eyeglass cases for review to sell in October. I included photos of the items and a packing slip. They lost them and Im getting the run around. There trying to tell me I didnt send them when I know I did! Think twice before you send small items that can be lost or stolen by employees.

I received an expensive ring from The Real Real, which was listed as 4.5, but it fits my middle finger- size 6. I took pics and emailed them to the customer service while I was on the phone with the representative thinking they would make the return process as easy as possible. To my shock, I don't remember ever being spoken to and treated with such disrespect, dismissal and undermining. The person was insinuating and questioning my intent (I've only been shopping with The Real Real for ten years and I'm also a good consigner). Not only did I not get the apology and a proper accommodation, I got poor bedside manners, rudeness, anger, which set me off to tears. It also triggered my anxiety, which is something I struggle with. When I asked to speak to the supervisor, the representative denied me and made it clear it's not even an option. What I tools from this experience is that the company is struggling because people who work for abundant well to do organizations have their top clients backs and come from a place of a yes. Be wary with your next purchase. If it happened to me, it could happen to everyone. The picture shows that instead of fitting on my ring finger (4.5) it goes on the middle one I'm size 6.

I bought a pairs of Salvator Ferragamo boots. I loved the style so I was confident they would be comfortable as well. I wore them for less then an hour when I realized that something was wrong with the boots. I sat down to look down and I saw the sole was completely tore apart and came off. I couldn't believe what I was seeing especially with the big name brand like Salvatore Ferragamo. I called the customer service the next day and explained what happened. I sent them the pictures from every angle of the damaged boots. They refused to refund me and said it was passed the return window. What a scam this place is to sell defective items without saying anything about it in the ad. Shame on you The Real Real. You lost a customer who bought $ 1000 of $ over the years from you. I will close my account with you. Scammers!

Item arrived damaged again!
Not as described, measurements were not accurate at all and listing had one picture only! Waste of time to return, customer service is poor to non-existent... TOO MANY discrepancies!
Authenticity questionable.

I purchased a Louis Vuitton bad that cost over $700 dollars which came ripped inside with no disclosure of the damage. They only offered a $60 credit to use on there site which is never gonna happen. I'm highly

Measurements off from posted description by 3-4 inches for several items. I selected my currency and was (over)charged in the wrong currency. Customer service had no idea, did not help. Poorly trained staff, incompetence, deception. Had to file a charge complaint with credit card company. Now, I am noticing many many complaints by sellers and buyers. Won't buy again or invest in this company. This can't last as this rate.

If only I could give negative minus 5 stars. Buy at your own risk. They won't respond if there is a problem with the items. Waiting for over a week for a response regarding an item received with tears and not wearable. Offered 11.99 credit for something that cost 150 plus 50 postage.

They have grown to the point were authenticity is no longer true. And forget about customer service. The telephone line doesn't answer. Emails get you nowhere as do Chats. I've been waiting a month for a refund on an obvious fake and still haven't received anything. The frustration in repeatedly reaching out through email and chat only to get nowhere is not worth it. Save your tile and money.

My return package of 5 items worth $1600 went missing at UPS. The Real Real needs to file a trace request with UPS, and they simply don't care enough to do it! It's like beating your head against the wall - they just send you to the lowest level "associate" who does his best to get you to shut up and go away. I am out all this money and it might as well have been flushed down the toilet - there is no redress! Do business with these people at your own risk.

For last few consignments I had to contact support because of items not recorded as received, wrong descriptions, etc. the quality of service dropped significantly but I had decided to give them one more chance.
BIG Mistake!
My account manager (Jen M) sent me a label to send in my jewelry for consignment to their luxury consignment office in LA. Package gets delivered but now they cannot find it. I reached out to Jen - several times. No acknowledgement. This is beyond disappointing.

I submitted a number of Louis Vuitton items to TheRealReal, including a limited edition Louis Vuitton briefcase which cost me $6,500. The briefcase was rejected--because their apparent 'brand experts in Louis Vuitton' didn't know how to open it (which only required sliding a button)! Without contacting me, they sent it back. It came back in a totally ripped open, bashed up box which UPS had taped together! See photos. No bubble wrap; no other protection except some flimsy pouch. To make matters worse, I immediately called and talked to my 'relationship manager'--and he committed to have all my other matching items (a roller suitcase, a watch case, a toiletry back, a passport cover--an entire set of the same type of LV items) returned to me. Then, four days letter, I get a notification that one of these items has sold! Horrible horrible experience.

I ordered under the guise of thinking I was ordering from Canada since I had to select Canada upon entering the site. I tried to email them immediately to cancel but received an email saying they won't respond for 3 to 5 days which makes it obviously too late. I then tried to call them and there was no answer. I also found out that with their exorbitant shipping fees, it doesn't include duty. Every other business allows you to cancel if it hasn't shipped yet. I'm so disappointed. Never again! And I plan on sharing this experience with everyone I know.