The RealReal

Great range available. Good filters on the site. Not a lot of product description in general but all items in very good condition. I'm delighted with my purchases and will certainly be going back time and again looking for more bargains.

I LOST money consigning with them. They used bait & switch tactics about how much I'd make. After everything was said and done I made a whole $8 for two pairs of pristine Ferragamo pumps. My time, effort, & gas would have been better spent selling my high-value items on a do-it-yourself site like Etsy.

Bought a pretty pair of sandals for vacation. Described accurately and very lovely. My little issue is why it takes over a week to get here. At the shipping price I paid priority mail would be far shorter and better.

This place is terrible. They've sold me fake goods. They've "lost" my returns. They've "lost" designer jewelry I've consigned. Most recently: they refuse to provide a refund of $600 in merch I've returned. It may seem like a good deal at first, but NOT worth the headache. Take your hard earned dollars somewhere else.

Bought a Burberry belt and Versace tie that both said no visible signs of wear. They were right; I'd guess these are both brand new! Also got 20% off using the code REAL. Great deal for the price and excited to look good at my friends wedding!

I waited nearly a month for confirmation that one of the items I had ordered was ‘lost'. Throughout my experience trying to reconcile what happened to my order, the customer service representative called me the wrong name every time she followed up with me. Responses are clearly copied/pasted and the general tone is ‘oh well, deal with it'. If you want to gamble whether the item you purchased is in inventory, request 5-10 times for a refund or update, and be treated like you don't matter, this is the place to shop. I will spend my money on another platform moving forward and no I'm not interested in your $25 site credit.

I bought something on 6/1 for next day shipping. It is lost in your warehouse, it was never sent out. You have my money but I have no item... or tracking number the man promised he'd get back to me today and he did not. Not nice.

Firstly it sounded good but what a nightmare. Girl came to pick up stuff. Really wonderful person but did not follow up on anything which caused a chain reaction of the nightmare. The listing department puts skirts as tops. Incorrect sizes. Discounts 20% without my permission. Puts insane cheap rates with super high commission. More hassle than worth

I've purchased from therealreal.com more times than i could begin to count-- many, many purchases over the past few years... never been disappointed-- not even once-- i've always been beyond satisfied-- every single time... this is a fantastic company & they really know what they're doing-- that much is clear...

Bought this enamel bracelet, an jewelry type that I had first seen many years ago and always thought they were so gorgeous. How fantastic to finally get one at a very reasonable price! It is so much more beautiful in person; just stunning! And the purchase/delivery process was seamless. A 5-star experience!

I purchased a pair of shoes more than six weeks ago. They never shipped so I requested a refund and still haven't received it. I've spoken with customer service and emailed as well- no resolution, just people telling me it's in progress.

My rep in home was great. The timing for listings is terrible. I will never use this service again as have missed valuable selling time during peak selling periods. Posting jewelry like my Cartier bracelet five weeks later is unheard of these days.

Keeping in mind that this is a consignment website, you just need to look at the images to review condition. Sometimes the descriptions are a little generous, but you can see any damages because they take good photos. Everything I've ordered has been exactly as shown and come very quickly.

Terrible service. My orders have been canceled couple of times saying that there was an error in the inventory. When I called first they said it was my credit card and then they gave me a complete different reason. I will contact google adds to report their fake business

I bought a high-end leather handbag, upon receipt and inspection to my surprise it was full of popcorn, not the packing kind the theater kind! It was filthy inside! They did a good job of taking it back immediately but this should have never left their warehouse! I would not buy a handbag from them again!

I have purchased several designer consignment pieces on TRR, and unfortunately most of them arrived with undisclosed rips, holes, missing embellishments….looking straight up trashy! And often faded far more than their photo lighting shows. For example, they didn't disclose seam splitting for the jacket pictured at all. Make sure everything you buy on there is returnable, if not, fight for your life by disputing with them! I thought this site may be too good to be true and it is.

I really appreciate all the help I get with questions and returns, and, of course the great deals. There are some things I'd switch up a little.

A. More clear measurements for shoes, ex. Sole length and toe box width since designer shoes vary so much between designers and between styles

B. More clear measurements for shoulders, as these are ALWAYS missing and as someone who has tiny shoulders I can't buy any of your clothing stuff without having that measurement.

C. I don't believe I should have to pay refund shipping if the item is advertised incorrectly.

D. I bought one black basic silk Alice and Olivia undershirt shirt because it was basically free with my site discount. Now every email I get of "styles just for you" is from Alice and Olivia, who I don't care for

The fast, friendly and very helpful customer service folks always do their best to help so these are really just user experience suggestions that would help everyone. I hope you'll consider them.

It has great items for less however they are off with their measurements and sizes way too often. Their jewelry is over inflated in price. Still the easiest consignment site to navigate through for myself

Spent 2 weeks going back and forth with customer service about a pair of shoes that the warehouse would not ship. Finally shipped them after 2 weeks, but crazy it took so long and I never got any answer as to why

Here you get authentic brands at great prices having piece of mind wondering if what condition the items are? No need. Relax because you will be in awe. Everything is as described in my experience. Great customer service and fast shipping service. Overall the best consignment store in America. Take it from me I have shopped almost every where.

Got couple shoes from this company, the size were completely off! They are two sizes bigger than what they suppose to be, so I can't even wear them at all. Very upset! And I also check out their Hermes bags, the one I saw was fake!

Absolutely boggles my mind they are asking retail or above retail for items that can be easily located in store. Prices used to be goods with more flexibility with coupons. Rarely find anything these days as I rather just pay full price. I think it's only a matter of time before they go out of business.

First time shopper with therealreal.com. Order placed 8/27. No updates on shipping status for 3 days. Called today and was told that they are having problems locating the item in their warehouse and said she would update me by end of day today. No updates received. Attempting to cancel and requested refund and told all sales final (because was on sale)! Louis Vuitton wallet. Beyond ridiculous. She could have cared less. Charged for a product never received!