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The Zebra

How would you rate The Zebra?
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Wisconsin
1 review
0 helpful votes
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Above and beyond
December 29, 2020

My agent worked with me through many different aspects of the process to a very desirable conclusion and I am most grateful for her persistence and commitment in successfully obtaining a fair and affordable combined auto and renters Insurance policy.

Date of experience: December 29, 2020
Florida
2 reviews
1 helpful vote
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I don't know if Steven will ever see this, but his service was phenomenal. He was patient with me in reviewing various options. Though I had a company in mind when I called, he still took the time to check for lower offers on my behalf. Very thorough and confident in explaining the policy coverage. In total, the call did take about an hour, but it didn't feel like it! (I only knew after ending the call.) It was a stressless process. Though he did have to put me on hold a couple of times, he'd check back at good intervals to keep me updated on the process. Added bonus, I got an amazing deal on car insurance! My current policy is about $100 less expensive than my previous.

Date of experience: August 11, 2021
The Zebra Review Team .. The Zebra Rep
over a year old

J L. - I'll be sure to pass along your kind words to Steven. We at The Zebra really appreciate the time you took to let us know how we did. Kind words like these mean the world to our team, and success stories like yours give us fresh motivation to serve. Our goal is to make shopping for insurance q uick and painless, and we're so glad that you had that experience with us. Please don't hesitate to reach out if we can be of further service. Have a great day! - Emma W

New Jersey
1 review
2 helpful votes
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Garbage
March 24, 2020

All the reviews they quoted me from Basic to Better to Best were garbage. Their BEST quote was more expensive than what I currently pay and was for less coverage.

A complete waste of time. Do not bother and definitely do not use this website to shop or buy any policies.

Date of experience: March 24, 2020
Arizona
1 review
0 helpful votes
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Easy process
February 8, 2023

Hunter took the time to explain the coverages and the differences between them. I not only got more coverage on my home and cars, but also saved $2000 per year over the well known company that I had been with for 20 years.

Date of experience: February 8, 2023
Michigan
1 review
2 helpful votes
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After Progressive raised my rates to an unaffordable amount, The Zebra gave me a quote that was a third the price. When I called to complete my purchase, the rate was $30 less than the quoted price, and I am happy to say that they've got a customer for life. Thank you so much for saving me money and providing the same, if not BETTER, insurance than Progressive. The negative reviews are more than likely people who failed to do research or have poor driving records. I'm more than happy with the switch! Thank you!

Date of experience: October 7, 2020
Arizona
5 reviews
7 helpful votes
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Last time I used this service I was connected to a decent rate with MetLife. The part they don't tell you upfront is that you're signing up a "self-service online account." I was never able to get service on my auto policy when I needed it and had to call a different number from my home insurance. When the website failed to work from my computer, I was left without access to my documents or account. MetLife raised my rates multiple times without any notification, until I quit completely and went to Mercury. Avoid this website for the things they don't tell you upfront.

Date of experience: July 19, 2020
Florida
2 reviews
1 helpful vote
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I filled out all the information requested and in the end I got a generic list of companies with no pricing information. Now I get the emails but need to do all the work myself in finding a company. I don't know if this is because I am in Florida, or what it the problem is.

Date of experience: February 20, 2023
Arizona
2 reviews
0 helpful votes
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What a mess
November 13, 2020

Wife's name spelled wrong, date of beginning my policy grossly in error. I think that the people who work there are only incompetent because the company cannot train their workers properly.

Date of experience: November 12, 2020
Texas
1 review
1 helpful vote
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Thank you Lisa
February 2, 2022

Lisa was incredibly helpful after having a horrible experience with an insurance company I had been a customer of for over 15 years. The process was quick, painless, and saving me lots of money as my monthly payment was cut in half! Lisa was very informative and explained everything clearly.

Date of experience: February 2, 2022
The Zebra Review Team .. The Zebra Rep
over a year old

Amanda - We are SO glad you found success with our service. Monthly payment cut in half? That is something to celebrate. You can't see us, but we're doing a happy dance on your behalf from behind the screen. Thank you for letting us know about your experience, and we look forward to serving you again in the future. - Emma W.

Michigan
1 review
0 helpful votes
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Experience with agent.
February 24, 2024

With this agent R.A. I felt like she was concerned about my issue and made me feel totally at ease. I got what I needed for car insurance and will definitely recommend her to family and friends.

Date of experience: February 23, 2024
North Carolina
1 review
0 helpful votes
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Options Galore
July 11, 2022

Friendly and extremely knowledgeable. I was given four companies for auto insurance with outstanding rates. I was able to choose my coverage limits, discounts and add-ons. Option to pay monthly or in full for extra discounted price. Entire process took 15 minutes, and my card and policy were emailed to me straight away. I'm sticking with The Zebra!

Date of experience: July 11, 2022
Tennessee
1 review
16 helpful votes
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The Zebra made it easy to get me the lowest quote possible. My agent is always on call when I need her. I've had to make quite a few changes since I started my policy and My'Linda has been eager to help. Personally this has been my best experience car insurance.

Date of experience: September 22, 2020
Maryland
1 review
0 helpful votes
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Reed is the man! He quickly made me believe not all insurance people are out to get you. He did a great job explaining everything and giving me a great price with best option. Saved me over $200.00 on my 6th month policy. I am very happy with Zebra and Reed and State Auto.

Date of experience: December 2, 2020
Washington
1 review
0 helpful votes
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This was honestly my best experience purchasing insurance that I've had since I started driving 20 years ago. I would consider this agent a friend after such a brief transaction. Fantastic service and he deserves a raise, promotion, and bonus.

Date of experience: October 29, 2020
Washington
1 review
0 helpful votes
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Great customer service
October 21, 2020

It was very refreshing to receive an excellent rate on my car insurance. Not only that, The customer agent remembered me, and I called 1 month earlier. If gives you the small business feel with a large business service. I'm very happy with my new car insurance.

Date of experience: October 21, 2020
Illinois
1 review
0 helpful votes
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They collect your personal information and show you some links for other insurance companies. You have to enter the details again the ins company sites.

Date of experience: February 6, 2024
Texas
1 review
12 helpful votes
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This is nothing more than a referral system. They collect all you personal info then sell your contact info to cold calling insurance agents. You will NOT get any comparison pricing thru this website. Then all these awful insurance agents will never leave you alone. You will regret giving them your info. If you do not believe me, just fill in all fake info and see exactly what I said above. AVOID.

Date of experience: June 4, 2020
Texas
1 review
9 helpful votes
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I went through the process of entering info to obtain what I thought would be multiple instant quotes, as advertised. Total waste of time based on the lack of quotes it generated for me.
Upon completion I was only given one rough quote. The other companies had a button to click on next to their name that brought me to their individual websites to start the quote processes all over again. Why have a button that says "quote ready" if there's nothing to view?

Site provided me no value whatsoever. It would be one thing if I could compare companies' quotes side by side (which is what I thought this was)

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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Amazing Experience
November 11, 2020

The app was intuitive and quick to use. Both reps I spoke with were genuinely nice and a pleasure to work with. Specifically the insurance agent, he kept the conversation going while doing all the work on his end. My entire experience financing then purchasing this vehicle and getting insurance was done remote during COVID and The Zebra was by far the smoothest part.

Date of experience: November 11, 2020
Indiana
1 review
0 helpful votes
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Lifesavers!
October 4, 2023

My agent was Ms Daniela Vazquez out of Austin, TX, and she was amazing. She went above and beyond to make sure I got what I needed very quickly. I searched for days and the Zebra DEFINITELY had the best rates. Delete that Jerry app people! Lol

Date of experience: October 3, 2023
The Zebra Review Team .. The Zebra Rep
over a year old

Thank you LunaDeSangre for taking the time to leave a 5-star review and these lovely words about Daniela. I'll make sure to pass these on to Daniela and The Zebra team. Smart consumers compare, and we're so glad you were able to find the best rates with The Zebra. We hope we can support you with 5-S tar service the next time you compare rates. Cheers!

Overview

The Zebra has a rating of 3.6 stars from 259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.

service
78
value
77
shipping
8
returns
5
quality
68
This company responds to reviews on average within 2 days