I called for help with my laptop because it would not connect to my wifi. William Thomas came over within a few hours to fix the problem. It was a bigger problem than thought so his partner, Cameron Duran joined him at my home and discovered all kinds of programs running in the background. It took some doing but they fixed it. Mr Thomas even stopped by the next morning to make sure I restarted it and checked it again. This is REAL customer service! These great guys are in El Paso Texas.
This company has gone done hill, as you will see by the other reviews, they once had something great going, and now it's gone.
Unlicensed contractors marketing as professionals
People leaving false reviews on pro pages in order to hurt their business, some of these people with no actually interaction with the company.
Thumbtack does nothing about it.
Prices have doubled and have become hard for pros to afford, so expect to pay more for service and get less of a result when high someone from this site.
Corporate greed for maximum profits and control have both ruined thumbtack services for pros. I called it a few years ago, knew it was only a matter of time. Oh well on to the next. I've along with many have outgrown them. They will sell their company or go under within next couple years.
To many people just wanting prices and have no intention of building. At $50,00 plus per lead plus time and money spent driving to meet people that don't know what they need. Also as a Pro you are NOT supposed to be charged for leads when your calendar is blocked! Guess what not so, then this company hides behind do no reply e mails instead of answering phone calls. Save time and money, go to Home Adviser or some other reputable business.
I'm disgusted at how this company treats their pros. Specially when we spent hundreds of thousands of dollars for leads. They are greedy and they treat their professionals very poorly this is not a business model I will ever want to be associated with again
Thumbtack was a good solid way to get leads. Now that the market is flooded with so called contractors there are not enough work to go around.so to keep thumbtack going someone thought up a great idea lets create virtual customers and let the poor saps bid on them. This might be a job for the Attorney Generals office.
It took me 42 tries to get one job on Thumbtack. The system doesn't allow you to weed out people that are just fishing for a price. Too many leads with no phone number available. Gigmasters requires a phone number and so does Eventective. I did everything asked. Been verified, submitted reviews, pictures and videos of the band. Website links. It doesn't make sense to put any more money into this site. When my credits run out so do I.
My wife and I run a mobile photo booth for weddings and other events in our area. We thought this would be a good way to get our name out beyond regular advertising which we do. A ton of leads have come in but nothing has ever come through! PLUS, I put in our description before I send the quote that "please contact us via phone or email to discuss any details personally".
It would save "credits, right? Why can't we just pay for the lead and then deal with the people directly? Something tells me this whole thing is a scam
The main issue with Thumbtack is that it makes you sign up for a "generous" spending plan each week. Once your credits are up because people even accidentally clicked on your profile (and yes, be ready to spend $25-40 on a lead) your profile disappears from the site. The lead that contacted me cost me $23 and then it turned out the budget for the job was about 1/4th of what I charge. When Ireached out to Thumbtack after numerous calls on multiple days I received a message: "thumbtack is training employees and there's no one to answer the call, goodbye". I was trying to get my "one time courtesy refund" This place is pathetic and I gotta say I am in better place with bark.com now. At Bark I would purchase credits and use them only when I wish.
This so called business should not exist. These are people who figured out a way to make money by promoting people who call themselves professionals. However their listings are not vetted. Customer service is extremely poor. There's no value added here - it's actually better to use the yellow pages. Most concerning to me is Thumbtack apparent lack of ethics.
Overview
Thumbtack has a rating of 1.8 stars from 1,520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 100th among Local Reviews sites.
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your honest feedback, we're sorry to see you go. Lead pricing varies depending on size of the job, location, type, etc. If you receive leads that didn't intend to communicate with you, please submit refund requests here: https://help.thumbtack.com/article/how-to-request-a-refund. You're always welcome to email support@thumbtack.com with questions about pricing, refunds, leads, or the platform in general. If there's anything we can do to turn around your experience, please let us know.