Thumbtack

I've been a pro vendor on Thumbtack (TT) for over 3 years, "Top Pro" for two of them. They have gone from helpful and reasonable to useless and greedy in the past year. They charged me $38.00 for a contact offering a $200 job. That's a 40% commission! And the job was cancelled. They would not give me even a partial refund after 3 phone calls.
Stay away -- they only want your money.

The leads are probably bogus and cost big $ to submit quotes.
I would gladly pay a much heftier fee being awarded a project vs. squandering $ on quotes
That go nowhere. Of course, that's so much more profitable for Thumbtack to drum up quotes... since I believe most are bogus or are from homeowners just kicking the tires with no thought of ever letting out the work.

I signed up as a pro to get leads for my service business but it is a huge waste of money because they will charge you for leads who request services that you don't even offer and you still get charged even if you don't reply to the lead. Other platforms send me lead for free! What a joke!

The app is full of scammers. The professionals don't have licenses and the pictures and positive reviews posted are often fake. Be ware! Hired painters and they created such a mess that the house was worse than before they started.

At first this business paradigm sounds like a good idea, but you will tricked by their payment process. The process is just plain weird. They state that to bid on a quote costs $1.67, then that quote turns into a $58.00. When contacting them, their explanation makes no sense. They say that some answered quotes cost more than others? Why would that be? No logical explanation except it costs more credits to answer some quotes than others? Why? I never found out.

Great home cleaning service. I am on a revolving service of every three weeks. They are very reliable and their cleaning is impeccable. Love coming home when the entire house is clean. Have been using them for over 4 years. The best!

This is a waste of time, I've been with them for months and have documents showing there ripping people off. I made 2259.00 over three months. I spent 1200.00 on leads. 700 in labor and close to 300 for gas. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Moral of the story is it ain't worth it. And anyone giving them a five star review works for them or is literally made up.

I joined as a thumbtack Pro almost 10 years ago with my personal training business and for several years it was an unbelievably great platform for my business, quality leads, good clients, and an unbelievable ROI. I referred many other Pros to the platform as well. That being said the last 2 years it is a completely different company and genuinely feels like a complete scam. I went from converting almost 95% of leads to clients to literally less than 3% in the last 2 years. I've changed nothing with my business and the only thing that's changed is there unbelievable price increase and what feels like fake leads to generate their company money. For anyone looking to sign up for thumbtack now I would highly recommend you run in the other direction, they used to be great for me but but since 2021 or so they have cost me way more money than I have made from them and I do believe a class action suit might be on the horizon for this company.

Going against their own Terms of Service, Thumbtack allowed a racist consumer to submit a racist complaint against me without me even by hired by that person and the Terms of Services strictly states that persons must be hired before one can complain about them. I let them know the person was discriminating against me and degrading me via text and they did nothing but side with the person. This platform is no good especially if people see your picture and you just happen to be attractive and black. People are so jealous of black people that it's disgusting!

Hello! Hope you are having a great day! If not, know that a great day awaits you! Thumb tack has been incredibly difficult with the rules. Rules they make. Just ran the first lead. Client contacted 13 vendors from thumb tack. Just said to drop off estimate at house. No contact available. This company has delivered garbage so far. Expecting the same forward. At least customer support has bothered me with a follow up call. Thumb tack views customers complaints as ways to not address the concerns the client has.

When I first started my marketing agency this was a great way to get some initial business. There are other people quoting jobs as well, and there is a fee to quote, but take advantage of some free credits, offers and coupons before having to pay.

We've worked with Jeff Young from Renew Crew for several years. He uses biodegradable wash and turned our gray-looking fence into a looking like new fence. Neighbors were impressed. He's very professional. He also re-stained our deck and has kept it looking nice over the years.

I was looking for someone to haul a half-truck load of construction waste. From a google search I contacted a few ads, some being with Thumbtack. I got 2 emails back saying a had a bidder, $50. There were no links to reply to, so I looked up one of the people, phoned them, and they said they didn't know about the bid. They asked me to forward it to them. They also said they would do it for $130.
Don't waste your time trying to use Thumbtack - it's frustrating and you'll probably just waste a lot of time.

We hired a painter from Thumbtack—they ruined our floors by trying to clean up paint they spilled with a scouring pad! They also spattered paint on the carpet. We filed a claim via their "ironclad guarantee" and submitted all documentation, yet they're saying they didn't get it and I have proof of submission. They can also review the chat between me and the contractor where he admits they messed up the floor. We hired the painter based on their guarantee, which they refuse to honor. Will never use Thumbtack again!

Garbage leads. Pay upfront and can't get any money back. Support sucks. 2+ week response time. They imported my google reviews, but only 10. I have 200+ reviews with a 4.65 rating on google. Now I start out on thumbtack with a very poor rating as they pulled most of the 10 from the 1 user ratings. Leads are garbage. I thought Angi leads were bad, try these guys when you feel like donating money. Really wished I would have googled them before I tried them out. Out $400 and can't get it back!

A bunch of thieves stealing your money by fake leads. I received many lead for my security guard business. I intentionally give them a price bellow market value, offered discounts and additional services but still I didn't get the job. They send you fake leads and pocket your money. Stay away- go Facebook.

The contractors on this site have no idea what they are doing. One I hired Left 4 out of six rooms of my home in absolute mess. Thumbtack has washed their hands of it. They're guarantees are fraudulent at best. $14,000 worth of damage to my home and none of it was covered.

Being a professional on Thumbtack is very difficult. You are totally at liberty of reviews which gives customers control to dictate how you do business regardless of your legal rights you have running your business. There should be a process that if you reimburse a company or show evidence of resolution the review should be removed if documentation can be submitted. I was extorted by a customer as well. Still stuck with a bad review.

Pepe of Ultimate Garage Doors *******269) came out this afternoon to asses the problem with my garage door. What I thought was going to entail a very expensive job, was a matter of making a few adjustments and proper lubrication. He explained everything that needed to be addressed, compared ti another company that wanted to replace the motor! I would highly recommend.

I called them to schedule an appointment and they walked me through how to give ot over the phone
I am never going to call anyone else to service my appliances. Theses guys ate number one in my book. I will tell all my friends and family about them. If you need something worked on definitely give A-Tech Repair Inc. a call.

I contacted Thumbtack after I was cheated by an unlicensed contractor who destroyed my tub and did a horrible job painting my kitchen cupboards. I contacted them and their response was, they ran a back ground check and it came up ok, so he stays on the site. I just learned that on all these kinds of sites, the workers pay to be on it and can pay to have bad reviews removed. Never use this site!

Be careful with Thumbtack. They don't verify license status. I hired a plumber on their site and found out he was unlicensed which caused me a lot of hassle with trying to get a permit for my project. It was a hard lesson learned, but it looks like any old Joe can get on Thumbtack and start advertising services.

I have been on thumbtack for two years and only got two jobs. The vast majority were scams. Their business model is set up for you to fail. You pay thousands of dollars for credits for people who are scam artists, not looking to hire or unresponsive so you spend tons of money on fake leads.