They to get in touch with this company is truly outrageous. Emails don't work, chats leave you waiting after 45 minutes after they started conversation. Phone number sends you to the chat. It's just a vicious circle. I have been waiting for a refund from a cleaning company, IE cleaning did not do the job I paid them for. I will never use them again or recommend the cleaning company or Thumbtack
I asked for someone who was willing to pick up yard debris that was already bagged and dispose of it for me. Joe Hollalr of Hollar Construction gave me the best bid, showed up the day I needed him, and kept me informed of the time he would arrive. He and his partner were pleasant, professional, and I asked them for an estimate on a painting job. Very likely will hire them again.
They where on time, very friendly and efficient. I have moved five (5) times in the last years and never felt happy with my movers until the last two (2) moves, used Superior Economy Moving both times and I will never call another moving company.
Thanks Superior,
Cherie L.
Julie from Rei Essence provided me a gentle relaxed Reiki session. She adapted her session to my specific needs. She includes crystals and essential oils for a peaceful and relaxing session. Julie spends time before and after to get to know you to be sure you are getting your needs met. I highly recommend her!
You've probably heard the saying when a man fixes something around the house and it works again that "He sure is a Handy Man to have around" well... Mr. Mark O'Oreilly was for sure "THE Handyman" here today, my bathroom fan/light, med cabinet now has its lights, and the outlet works too! Nice gentleman, highly recommend him, excellent job, very grateful, thanks to others for answering emails and to Thumbtack
They are a fraud! They offered me auto reload and I emphatically said no because I was not getting results to begin with. They put me on auto reload anyway. When I called to dispute it, they said there is nothing they can do with the charges. When I asked them to cancel my account they would not give me a confirmation number. Total scam!
I managed to find the supposed client that posted a job for marketing strategy. Interestingly enough, this person owned a marketing strategy agency. FAKE job posting. This is the second FAKE posting I have discovered at Thumbtack. Now I need to figure out how I get my $35 back because there are no legit jobs.
TT has increased their prices EXTREMELY high since about 5 years i begin using them. Back then TT was great, but about a year ago when taken by new administration, this people raised their prices, increased number of competitors per lead and change the system for charging the pros. Before, the number of people to aply a lead was 5, now is about 15, causing more difficulty to get hired. The cost went from 5-10$ to now being 20-100$ fee per lead, thats insane to think off how it will add up for a job you will most likely will not get competing with so many pros and the magnitude of people just window shopping. I stopped using this people and will never again.
I requested lawn care companies for my home in Queens, NY. They sent my information to two companies in Connecticut, one in New Jersey and one in Staten Island. Of course none of these companies supplied quotes. Not exactly local. Absolutely useless service.
I have been using Thumbtack as a pro for a while and it really sucks. Lately they have increased the price per lead a lot and most of the time, there is no closing deal. Most leads looking for Thumbtack are tire-kickers, and Thumbtack unfairly charges all the professionals when the customer selects more than one pro looking for the "cheapest price". It is an unfair system, only the chosen professional should pay for the lead and they charge all the pros selected. I'm moving to a new platform called Bark and highly recommend it to professionals who are paying a lot and struggling with Thumbtack. On Bark, the professional buys credits and uses them whenever they want, according to their job preferences. This operation mode allows the pro to invest their credits on the platform consciously and whenever they want.
We're sorry to hear about your experience on the platform, Luis. It's important for us to support small businesses and set them up for success. It's disappointing to hear you didn't receive quality leads, we'll definitely pass along the feedback about leads and pricing to the right teams. We want to wish you well as you and your business move forward, thank you for the feedback.
Overview
Thumbtack has a rating of 1.8 stars from 1,520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 100th among Local Reviews sites.
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- San Francisco, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you haven't received support for these concerns. You can reach us by texting 415-299-6398 Monday through Friday 6am to 6pm MST, or emailing us at support@thumbtack.com. For concerns like this, we ask that users fill out this report with more details and contact information: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will open an investigation, review your concerns, assign a specialist to your case, and reach out to you directly within 2-3 business days. You can also get in touch with us by sending us a direct message via social media, and we'd be happy to check on the status of your case.