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Thumbtack has a rating of 1.6 stars from 1,562 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 128th among Local Reviews sites.
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Cutting Edge Home Improvement, LLC team has done several jobs for us and we liked their work so much my husband and I kept calling them back to do more! We were very pleased and would recommend this company. With many years of experience, they were very knowledgeable and it showed in their work. From a major job like a deck to smaller jobs, you won't be disappointed.
They charge for every "lead" they give you. 90% of the "leads" are fake and are probably created by their own bots. It's a total scam, and customer service is practically nonexistent! They are charging more for leads than the revenue you will get. For example $68.00 for a fake lead that might have netted a total of $390.00 if it were real. It's a total scam!
I contacted thumbtack and received a very quick reply from Leo Kirk he arrived in a timely matter and was very helpful.
Thank you Leo
I was scammed out of $180 for under priced leads that lead to nothing and Thumbtack refused to refund anything.
$#*! Thumbtack.
Is bad quality for quotes. I spent lot money and I never received phone calls. Also they never refunded my money.
Great professionals at affordable price. Well i have been using their service and i will be using their service again. Thumbs up for thumbtack.com
This company makes fraudulent charges. The leads are often fake but you are charged $2 here, $5 there for fake leads. Awful, dishonest company.
Their flooring contractor destroyed the new flooring, my door frame, sheetrock and bottom of my dishwasher.
Tip for consumers:
Would not Use Thumbtack again
Iris, we have high expectations of service providers on Thumbtack and we're sorry to hear that your project didn't go as planned. Our Trust and Safety team is dedicated to helping you work towards a resolution and we ask that you report concerns like this to them at https://help.thumbtack.com/report-a-concern or contact us in a private message via one of our social media channels. We hope to hear from you soon.
Thumbtack attempted to withdraw $600 and then $200 from my account without my knowledge.
Stay away from them and watch for charges to your account
Contacted a dog sitter she is a breed specific without even meeting my dog. Unable to leave a review
They flat out cheated out of money. Just like every one. That's what they do That is how they make money
It's easy for your competition to post false jobs for you to bid on without being able to recoup your credits.
She is very professional and very fast.Kids love it her face paint. Really suggest her work and will hire her again
I called them because I made an error. I wanted to read some reviews on some of their professionals. Suddenly I heard from one... and I had not requested anything from them. When I called to discuss this with them I couldn't get anyone on the phone. I went into LinkedIn and reached out to some of their employees. I heard back from one and it was like speaking to a brick wall. I told him the story because they charged this professional due to my error. They gave me what is clearly their standard verbiage and refused to fix and adjust my error... and credit that professional what they charged that professional because of my error. Clearly there's no speaking to these people and clearly their business practices are unethical.
An honorable company would have adjusted and fixed the problem... but they do nothing. It's their way or no way and that is not how to run an ethical business. They do it because they CAN do it AND GET AWAY WITH IT. The professional knew they weren't going to do anything. They had other situations that arose and when they attempted to speak to THUMBTACK... THUMBTACK DID NOTHING FOR THEM. It's unethical and it's dishonorable.
Tip for consumers:
They're too cool for their own good. They're running very fast right now and enjoying themselves. I hope their lack of ethics and how dishonorable thry are when there's a problem, for those who use them to find a professional and the professional themselves, bites them in the behind.
Products used:
Used 1 of their professionals... but due to their lack of Ethics when something else happened I will never use them again. I can't work with the company who doesn't work with a "user". They're HIGHLY UNREASONABLE ... and they don't take into account when an error is made. It's just too bad and they're keeping the money ... regardless of it being a mistake.
Hi my name is Patrick Mock my company is PM Services llc I have been with thumbtack for 4yrs. At first it was awesome 3 to 5 tokens wich was like 9 dollars or so with only 5 contractors biding on those jobs. Wich interned was great thumbtack was helping the contractor. Then the quotes went to 20 dollars a quote wich I thought was high but fair seeing I was spending up too 100 dollars a day on quotes. But thumbtack was still a good partner as thumbtack was still looking after the contractor seeing how the contractors pays thumbtack, angies list, and home advisor. Now thumbtack is TAKING 45 dollars a quote with 10-15 people bidding on a job and if the home owner just reply with 1 question we are still charged 45 dollars or whatever the quote is priced for. Wich turns out to be more money for thumbtack and less jobs and money for the contractor. When I called thumbtack to talk about this SCAM OR PONZI SCAM! I was given the run around with more question the deeper I dug into this matter. When I called back today at 1oclock I was given an answer that as the market goes so doesn't the pricing. I don't understand how thumbtack gets richer in this Aconomy and the contractor spends more with no jobs in return and the broker we get. This is a scam from thumbtack who steps on the little people and forgets that the contractors pays they're pay checks. This has to stop and I will be contacting the news about all of this. If your a contractor please do you home work before signing up with them because you will be spending more and making less.
Did excellent job matching the stain and the paint, and installing the door and the hardware. Cleaned up the basement bedroom floor when finished.
Very shady company, I would never use them again! They don't take care of their customers and send out sex offenders to peoples homes.
M. J. Housekeeping did an excellent job of scrubbing our workplace until every area was fresh and clean. Julian is a pleasure to work with.
I love thumbtack! They have the best customer service and actually listens to their customers feedback.
Don't know what you are all complaining about but I have made over $50,000 in 6 months due to this company.
Took 50 bucks from me for a dead lead. Do good work and don't waste your time with thumbtack. Customer service is HORRIBLE! CAN'T SPEAK TO ANYONE ANYMORE
Great pro… his name is Eddie i will call him every time!Eddie relocated a fridge for me, put together my gazebo
No one is actually licensed. We hired workmen to do repairs, they stated out good then went steadily downhill
Tip for consumers:
they workman recommended a shyster to do our roof. Who gave a estimate then asked for $1800 each day for his workmen to the tune of twice as much quote 16000 paid 30000
Y summit quote for cheaper prices and never hear back smarter app to take easy money from you wallet
Touched onto this site looking for a home stager BIG mistake, the e mails won't stop and I can't un subscribe. They are restless avoid -avoid-avoid.
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Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Thanks for the 5 star review, Anney. We're so excited to hear you had a great experience!