Thumbtack

I was charged a few weeks ago and I immediately logged in and closed my account and reached out to support to ask how to request a refund. I was told the only way to request a refund was to reactivate the account. I reactivated the account and requested a refund and asked them to close my account and not to charge me again. The refund request was denied (surprise surprise) and I was charged again because my account was active. I logged back into my account and deactivated the account (again). I called and asked why I keep getting charged and they said you have to reactivate your account in order to request a refund. Complete scam! Do NOT do business with this company. Also, the only way to view the receipts from their fraudulent charges is to reactivate your account, which I will not do because they will charge me again.

As a photographer, I have profited off Thumbtack and they have allowed me to make great relationships with ongoing clients I, but there have been several times that I have reached out immediately to a potential client who has selected me, but the experience gave me concerns with the legitimacy of the client & their request. The experience ranges from a non-response despite being the first to contact them and even weeks later my messages were never read, to giving illogical reasons to not accept the job (they didn't realize the set price was up to their discretion not mine), to being an automated sales prompt when I called the provided number, most of which Thumbtack refused to understand and refund me on.

That said I'm not spiteful towards the company, I simply want newcomers to be fully aware of what you are getting with Thumbtack.

The biggest problem with Thumbtack is that they do not make it evident to those hiring, how it costs workers $20-$200 for just selecting them as a possible choice. This allows window shoppers to unknowingly set workers back an entire days worth of work.

I have been fortunate from thumbtack but that is not worth their seemingly bankrupt ethics in how they do business.

Here is proof why Thumbtack is an unethical fraudster company.

Please see attachment as proof! THUMBTACK SCAM!. THUMBTACK SWINDLERS!

There is a project that a lady contacted me about - painting one room. Not only did Thumbtack charge me personally outrageously - $50 for the lead, but Thumbtack charged 3 other guys $50 dollars as well. That is $200 for giving 4 guys THE SAME LEAD!When the job itself is only worth about $200! That means Thumbtack is charging and making 100% of what the price of the job itself is worth!

That is called, PRICE GOUGING, which is illegal, and the Attorney General should be contacted because of this IMMEDIATELY.

AND THEY TOOK $480 FROM ME WITH NO REFUND! I AM NEW TO THEIR SYSTEM AND I HAVEN'T DONE ANY JOB AND THEREFORE MADE NOTHING FROM THIS STUPID APP!

I hope they all repent of this unethical behavior!

I was longtime customer with Thumbtack. They used to be decent. I don't recommend customer or contractor to do any business with them. I am an air-conditioning contractor and they got too big for their britches. They just wanna rip you off. You can definitely say I am finished with tI was longtime customer with Thumbtack. They used to be decent. I don't recommend customer or contractor to do any business with them. I am a air-conditioning contractor and they got too big for their britches. They just wanna rip you off. You can definitely say I am finished with them Permanently

Thumbtack is now a total a scam. In 2018 they only charged $5 per lead and helped me get my small business off the ground. They have made so many changes without explanation, and now they charge $35 a person that just sends you a message, regardless of if they respond to you or not. Also, whenever a customer changes their preferences and want something that you don't offer mid conversation, Thumbtack will not refund you even though their policy says this qualifies for a refund. When a customer is discriminating against workers I have to offer them, they no longer refund for that. They don't tell you how much leads are going to be or even how it works, they make you feel like you are going to be offered support or treated fairly if you are a "top pro" but they harass you and make you jump through hoops to get back money for leads that do not match your preferences, despite saying we are owed that as hard working "top pros."

Thumbtack es una aplicación que hace mucho fraude la mayoría de sus clientes son falsos y además son muy caros no se las recomiendo el lo absoluto

The seller kept messaging me at 10:00 p.m. demanding that I hop on a video chat after I told him I'm going to sleep. I asked if he read my text saying that I'm going to sleep but he didn't answer so I told him to read my text at which point he sent me this. What an $#*!, both him and thumbtack who did nothing to help me.

Thumbtack used to be good now they are just greedy. When they give you leads from fake customers or customers that misrepresented what they wanted, needing services unrelated to what we offer, Thumbtack resists and refuses to refund.

Requested quotes for a small roofing project where wind damage removed some flashing. Got complaints from some "pro's" about not getting more than one quote at a time because it costs them $30+ dollars for each referral. First two ghosted me after starting conversations, third failed to show up and later canceled, fourth replied and set time, then I was unable to get back in touch through app as it failed to even show that "pro" as part of a project request. No one to talk to at Thumbtack, no way to look up pro's to send a message. Crappy app over all. I have deleted the app and will not use in the future. Because of all the delays I've now got more wind damage to fix.

When I signed up with Thumbtack, I anticipated being charged for connecting with clients who hired my services, with Thumbtack taking a standard commission – a common practice in the industry. However, within less than a week of becoming a Pro member, I was unexpectedly billed $67.29 and $75.29 for merely reaching out to a potential lead who never responded. To make matters worse, I discovered these charges by accident, as Thumbtack failed to notify me beforehand about the steep fees associated with sending a single message.

Upon requesting a refund for these unjust charges, I was met with outright denial on both occasions. Despite reaching out to customer support in hopes of resolving the issue, I was left without any recourse or assistance. Frustrated by this experience and disheartened by Thumbtack's treatment of freelancers, I ultimately decided to delete my account. I am now compelled to share my story and shed light on the unscrupulous practices within their policies.

The last 3 times I have tried Thumbtack, I get pros who initially answer and then either ghost me or make an appointment only to cancel at the last minute. While I sit around waiting, I get a text saying something else came up. We even had one pro come, do half of the job, and then we never heard from him again! Terrible way to treat folks who are actually willing to hire! Will not use again, and I deleted the app.

Charge for leads that are unresponsive or don't even look at messages. No way to validate leads are legitimate, even received some with identical information from different cities and states. Customer service cares very little about the pros on their platform. Is a falsely promoting those who pay more versus those who actually perform, allows for false or fake reviews, and does not inform customers that every pro they inquire with will be charged but instead promote it as a free web site. Company is a scam that prays on entrepreneurs and small businesses.

I started with them in 2017 and I got a pretty good amount of business from them. I'm now a Platinum Pro with 5 stars and have always had 5 stars. The auto booking and lead prices are outrageous. They charged me $68 for a lead that never even read my message, doesn't respond to texts, nor voicemails. I asked for a refund and they said no. I requested phone support, which they used to offer and as a Platinum Pro I am supposed to get, but when I called the number, there was an automated voice that said the conversation would continue through SMS and hung up immediately. I then received a txt message asking me about my issue. I think they have gone to AI support as all I was getting were canned answers. I would not recommend them at all at this point. Lead prices when from $5 - $10 a lead to $70+ in my market.

Customers can contact 5 pros and if you don't get to them immediately, you pretty much lose the money because if someone else contacts them back first, they are more likely to get the job.

It's infuriating dealing with them.

Absolutely horrendous company. The biggest problem I have at this company I was logged in ever since they launched I had ordered an event coordinator for my wedding a handyman for my house and multiple other jobs. For some reason I got to login the other day and my account has been deactivated so I emailed Thumbtack and they told me that my account has been deactivated for breaking the terms of service. I have never broken any terms of service I've left reviews on the companies and the people that I've worked with and for some reason that's unacceptable to them and for that I would not recommend Thumbtack go with another company like Angie's or something

No customer service to speak to other than AI and a bot that simply copies and pastes the help section menu stuff we have all read many times. Bullied into signing up for the auto book which charges 3 x the amount of a normal lead just to land a lead. Then if the customer cancels the auto booking, then you're out that money because they're not going to refund you. Thumbtack is no longer about supporting the Prose and helping customers find good pros now it's about a money grab with horrible customer service. If you could even say they have customer service. I don't know if it even qualifies I used to really enjoy them Tak it was a great platform to build and grow, your customer base however, they have grown so much they have abandoned their pros and were now a dollar sign to them. Really sad.

For the price they charged I didn't receive any normal feedback. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. I am mad at myself for trusting this scam. Do not invest your money here, it just doesn't work.

Honestly, i started out with Thumbtack with the most confidence that i could. At first it seemed great, but I've probably had only a handful of legitimate clients and they've stolen hundreds of my money. Honestly its $#*!ing bull$#*!. $#*! thumbtack. They have fake people looking for your "services" i would have my instant match on and get "sounds good! Whats next?" after an automatic quote, thus because of this fake contact, making me pay thumbtack for the "successful" quote. Of course i would then never hear from said person again. Use a different website this $#*! is a scam.

Cutting Edge Home Improvement, LLC team has done several jobs for us and we liked their work so much my husband and I kept calling them back to do more! We were very pleased and would recommend this company. With many years of experience, they were very knowledgeable and it showed in their work. From a major job like a deck to smaller jobs, you won't be disappointed.

Imperial plumbing responded quickly, completed work on the same day, was very professional, sent me receipts, and pictures.
I would recommend him to everyone i know. Andrew Cohen will get repeat work from me.

Revising my previously negative review, after speaking with someone on staff who actually listened to my concerns. I found that it was just the work of a shady professional in the area, not the company. I still don't like how easy it is for people to scam the system with no consequences (or at least none yet). I have loved all the customers I have met on there, but I will be much more careful about who I quote to in the future.

Everyone I have hired on thumbtack has been great, and I've needed a lot of different services. However, I used to be a pro, and I still have money sitting in my account that I haven't been able to use. Initially, the site got me a lot of clients, but they chose to ban the service I was offering. Since I've wasted close to $20 on this, I can only give 4 stars. I would have definitely ended up spending more money on the site if they didn't make this weird change.

I recently had an event and was recommended to use Marcia Dawn Interior Design, The service she provided was mind blowing, the moment she walked in the door from planning, the layout, color scheme and decor used was to perfection. Marcia made my event one to remember my guest was in total shock up on there arrival. I will be recommend Marcia to plan your next event you won't be disappointed she's what you need for any event your plan.

Nothing but bad things to said about this company.
When a customer sends a request you'll be charge for responding to the customer but the company will share the same customer with multiple companies at the same time,this absurd competition will make your quote worth the effort.
Stay away from loosing money with Thumbtack