Thumbtack

Is a gotcha!
I had been working with Thumtask for three years and as of September 2023 it has become a blatant scam. I recommend not using it because it is worse than casinos, drugs and alcohol, they take away everything you have.
I'll give you an example: For repairing a switch for a client, Thumtask charges you $69 dollars directly to your pockets, and before that was $6. In a single week in October they took 685 dollars from my credit card and I didn't even earn 200 that week

Used deceptive sales tactics to steal from us. We regret ever giving them a try. They are worse than any platform our business ever used. We do not recommend them.

I am frustrated because of the poor customer service. When I started with thumbtack over five years ago I could make a call and receive assistance. There are issues that are not found on the robotic troubleshooting methods. I am constantly paying for regular house painting leads and I am a muralist. I am also paying for sign painting leads and I am a muralist. Thumbtack needs to screen people better.

Thumb tack constantly charge me and three other people for one lead. The first contractor may accept job, the other two contractors are charged for doing the job as well. I added card to account so i could receive payment i thought they would subtract for the amount customer would pay me to do job. Instead thumbtack subtracts the money from three people upfront it don't matter who get the job. Added a card to receive payment they started hitting my card rapidly for leads. I stayed on for one week before it began to seem more like i was being scammed. Noon was answering than they would send you to look at job that you don't get paid for although you clearly added to your account that there will be a charge for estimate. You will end up $200 short before you can blink your eyes

I wanted to speak with a customer service representative at Thumbtack. I called the phone number that is given and it kicks you over to a text automated assistant. It is impossible from what I have found to reach an actual person when you need help

I'm writing to share my experience with www.thumbtack.com as a business owner. While they originally delivered qualified leads with good conversion rates, things have changed significantly in the past two years.

Currently, I receive one qualified lead per month versus four "doubtful" leads who don't engage (read messages, answer calls, etc.). Despite these low-quality leads, I'm charged between $28 and $98 each.

Thumbtack's policy towards professionals has become unfair. The "zero refund" policy for these unproductive leads makes it a gamble, and achieving high visibility requires allowing them to charge you hefty per-lead fees. If you refuse, you're buried with no leads.

As a small business, I spend $800 monthly on Thumbtack, but my conversion rate has plummeted from 80% to a mere 20% in two years. While I still receive a few good leads, it's a significant financial burden.

Given my membership-based service model, I can absorb this cost. However, I urge businesses without similarly resilient models to stay clear of Thumbtack. Their current practices could leave you financially strapped before you even turn a profit.

In short, unless your business allows you to weather these questionable leads and high costs, avoid Thumbtack.

As a consumer, horrible experience, also hearing the same feedback from the biz owner.

I provided the 'top pro' with a pic of the work, '1' single pole light switch replacement - I provided the material, new switch and plate = all labor job. His advertised rate was $50/hr. He accepted the work, no estimate or contract, scheduled and completed the job and as expected, finished in ~30 minutes. He then messaged me and said ok, the bill is $120?! He proceeded to tell me that I'm stealing because I would not pay 2.4x higher than his advertised rate. False and deceptive advertising is illegal on a state and federal level. He admitted the work was only labor, but cried about Thumbtack fees and how long it took to get to the job - how is this my problem?

After waiting nearly 3 weeks to talk to a human to address this disparity, Thumbtack support totally passed the buck and said hey, not our problem; yet they facilitate the advertisement of rates that are entirely misleading.

I paid the 'pro' his hourly rate and the Thumbtack fee they hit him with, $70 in total. In turn, the 'pro' responded to me and accused me of stealing because I refused to pay $120...? Avoid frustration and avoid this platform, total joke.

The photos are a few examples. Notice the amount I charge for my job and how much they autocharged me. I do not get to pick my jobs. They may not be suitable for me and I'd NEVER approve of doing a job for 10% of my cost. I am the one with the insurance, liability, overhead and they offer only a platform with no sales support and no customer service over the phone. So what are they charging for? Total scam. I've reported these charges as fraudulent on my credit card.

My experience with Thumbtack was as a business owner.
A couple years ago, when we started working with them, they would send acceptable leads with good conversion rates.
Over the past 8 to 12 months, things have been changing, negatively.
We now receive what they call "qualified leads" who whin't read messages, answer calls or even have a mailbox set to leave a message)
Despite these qualify leads, I'm still being charged. Thumbtack's policy towards professionals makes sense whatsoever.
They used to have an acceptable customer service operation where you were able to talk to a real person who would at least try to get a solution or explain to you why they couldn't accept a refund request.
Now, it is impossible to talk to a person on the phone and can make you wait for hours on hold, and nobody would answer or get back to you.
The way they assign prices to the leads lack of any reasonable logic, as there is no possible way to know how much each one would cost or the chances of someone acquiring a service or how much they have to pay for it.

Unfair & deceptive advertising and billing practices from Thumbtack constantly. If you read all the recurring comments by Pros- you will see very negative reviews on Thumbtack all over the internet. They auto bill you for bogus leads, and often dont even match the preferences- so you pay more for leads than the business you get. Then they decline all requests for refund even if you send them proof. TOTAL RIP OFF! Their lack of professionalism, and ethics will no doubt lead to more unhappy clients leaving the platform & will be the basis for a successful class action lawsuit. Any lawyers out there to represent us Pros trying to make an honest living?

So I got 3 different customers sending me a msg regarding appliances repair. Each of them send msg to few different pros as well. Neither of them ever responded me but I was charged for each of them. I paid total 35.44$ for nothing. I don't count it as a lead cause I never got the answer for my question. I don't even know if this is a real person. But here is the fun thing. Thumbtack charged all 5 pros for the lead. That's quite awesome way of making money, just charging people who's actually work hard with their hands. Doesn't matter if that person never even hire anyone, you got you 100$ for him asking questions on your platform. And when you wanna ask support some question, appears, that they don't have anyone on the phone! WHERE IS THE MONEY GOING IN THAT CASE?!?! Bunch of scmbgs

I hired movers through Thumbtack. The movers overcharged my credit card by $500.00, broke an antique chest, and still Thumbtack did nothing. The mover told me it was $135.00 per hour, no matter how many hours. In actuality, they charge $202.50 after 8 hours, and when I asked, he specifically stated it was $135.00 per hour, no matter how many hours. Their guarantee is complete CRAP, and the customer service "specialists" are as coherent as a turd! Stay away!

Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Evidently there are many dissatisfied customers. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. Not only was repairman unqualified, he was also dishonest. I learned an expensive lesson and will never use Thumbtack again!

Terrible service. Gets your card number, charges you for garbage and then hides behind small print of the Terms & Conditions. No response to calls, emails, etc.
Don't do business with them.
You have been warned.

Not only did they up their charge for leads. $40-60 per lead is insane for a hope against 20 other people. I feel they are making false requests somehow and stealing the professionals money.
They need to fix there greedy ways.

If you don't accept the overpriced automatic leads you won't have a chance of getting a job as one of their pros. Horrendous customer service and plenty of ghost gigs meant to fuel themselves on your dime. If you'll take a look at the screenshot provided those are just 5 quotes out of 11 sent since new years. Only 1 was able to see my quote and respond. The information above in red is indicating that I did not want to automatically pay for all the leads they want to send my way. Which hides my services from everyone but I'm still able to reach them on my own as they put it (screenshot provided). It's a scam and you should stay away.

Pros: They used to refund your bank account if you raised enough hell over bad or false/bogus leads, now it's only a credit with their site which is infuriating and ought to be illegal. They're never held accountable and it is very hard if not impossible to get your financial institution to return the money as well. As I'm learning with the latest dispute, you must prove TT initiated a refund to your bank account. Which they've stopped doing. So, they've somehow found loopholes to avoid accountability. And they absolutely generate fake leads, don't even get me started. RUN from ThumbTack.

Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.

Thumbtack got it's name from standing apart from Home Advisor and Angie's List by treating Pros like actual people. Unfortunately, that has changed. Bad leads are very common now and getting a refund for a bad lead is non existent. Getting a lead with a fake job is also now common. The best part is you no longer get a refund because Thumbtack changed their refund policy to "you only pay for customers who contact you to learn more about working with you." Thumbtack used to be great at correcting bad leads. I have had 3 bad leads in the past week and have not received a single refund, even after calling. Previous policy would give you refunds if a customer never responded to your message, not the case anymore. The leads are cheaper on Thumbtack, but at least Angie's List actually gives you refunds when it's a bad lead.

Thank you for turning a great company into a utterly worthless site that takes advantage of Pros.

I used to site to contact an officiant for my wedding ceremony. The guy stated that on his profile that he accepted all methods of payment but when it was time to pay he only wanted to use Venmo. Should have been a red flag but this is my first wedding and I was excited. Live and learn. Never again. I've contacted the fraud department and even with proof they have done NOTHING. All of my proof were disregarded or justified. Save your time and money, go else where!

I really wanted to love using this site. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. I tell them yes, I can do the project and set up a time to meet with them. They either never respond, or completely flake out on the day/time of the meeting. What a waste of time and money, and so disrespectful. Thumbtack does nothing to help the situations at all. Practically no customer service.

I think they are scammers and just taking money from hard working contractors! I haven't received a quality actual job since February but they just keep hitting my card and actual clients will not respond!I've requested refunds well within bounds and according to their guidelines! I called to talk with a representative, sat and waited for 30 plus minutes! Terrible company!

Leads are very poor quality, we're an hvac service provider, consumers on thumbtack are looking for companies that are selling their services below market value, why else would you use thumbtack not just google a business? Every lead was a price gouger, or had work no one else would take. I've declined leads on thumbtack, no refund. Currently of 16 leads 2 produced revenue, all in all in the negative with thumbtack.