I was deleted from Thumbtack as a user. Mind you, I have hired many Thumbtack vendors. I recently requested a boudoir photographer (which is an actual category) and asked one of the vendors if he would shoot a male model. I was immediately blocked from the App. When I contacted customer care, I received this email:
Thanks for reaching out about your account.
Your profile was removed from Thumbtack for violating our Terms of Use and won't be reconsidered.
If you didn't request to reactivate your account, please contact us.
- The Thumbtack Team
So apparently asking a male photographer to shoot a male for a boudoir photo shoot is against their terms of use. This is discriminatory. LGBTQ community, choose another App. Do not support this business.
Lawn love is a total fraud and a contractor they promote. I've never recieved service and charged multiple times having to ultimately cancel my card. Thumbtack has 0 customer support with bot chats and their customer service is always in training.
Very bad app stick with Angie's list instead where you can talk to a live person. Thumbtack is scammers in bed with other scammers.
They over charge for leads. And middleman Your jobs even with repeat customers. Their customer service is below average. The treat their pros secondary whn they make all their money off the pros. There sometimes look like fake leads also that are posted on their site
No matter how much we paid we never got the first customer. Just go with the free option and hope for the best. The paid option does not give actually work. They want you to tell what kind of jobs you would accept and they charge you to send customers to you. We NEVER heard back from any of them so we just send out quotes if someone is interested now. Never got a customer from them even once.
Worked with Thumbtack clients as a tax pro since 2015 and it has become a questionable place to do business. This is what happened to me. Today it cost me $36.95 for one person on Thumbtack to ask me "Do u s till eorl for H&R". This is highway robbery especially since I had been paying $13.95 for someone on Thumbtack to ask me a question. I was never notified beforehand that the price was being raised. No wonder so many pros have negative comments/are leaving the site.
I paid $15.74 for responding two leads that didn't book my service. I had to call the bank to get my money back. They said: " if the the costumer's first response is Yes, it's free to reply. If they say anything else, it costs money. $#*!ing scam. This company should die.
One day a while back I noticed the company's truck on the road. It said, "we work with your budget". After talking with many companies to remodel our master bathroom over the past few years, I thought, why not call them and check out their work and their price. The others all seemed like good company, but the price was significantly more than the value their work would add to our home. After talking with the owners of RDA I was pleasantly surprise. Not only did their quote beat the others by a large margin, working with them was more than a pleasure. They're friendly, responsive, easy to work with and most of all, very honest. The best part was their work. All they did for us was top notch, excellent quality and very professional. They kept our home clean and straight as they did the work. Will I use them again, absolutely!
I used Thumbtack for a plumbing project. They recommended a contractor which I gave the job to. The contractor said he fixed it but ultimately it was not fixed and did a terrible job. I tried to reach out to the contractor to have him come back to fix it and he was unresponsive. I then reached out to Thumbtack who was of no help and claims they can't do anything. Thumbtack doesn't screen any of their contractors or have any way to protect it's customers. I have no idea why anyone would use Thumbtack as you're better off using Yelp or the Yellowpages. Unfortunately, I had to learn this the hard way and I hope someone can benefit from reading my review.
Thumbtack is a website that you pay per lead. Thumbtack claims that they work for you and help you get in contact with people who need your services. This is not true I have never gotten a single lead from Thumbtack. Though their SEO practices are well done I have never gotten the value out of paying thumbtack to send a potential customer a message I have lost over $100 to customers who asked one question and then never respond again. Thumbtack is dishonorable dishonest and an embarrassment to the business community their practices do not help business owners get leads they exist entirely to steal money from single business owners and pretend that they are helping. The Thumbtack business model should be illegal. Never get involved with these people.
As a remodeler I have dozens of jobs to do every day, and I get every one of them right! Thumbtack's site is junk! And I believe there leads are fraudulent. My pic I added shows 4 kitchen leads…. Wrong! This is drywall, bathroom and deck. Idiots! And as soon as you decline…. They pop back up. Y'all suck! Bad!
Hi Jack, thanks for taking the time to provide us with this feedback. When customers select the project type they're looking for, they also have the option to list more specific requests in the details, which sometimes includes other project types. We'll pass this feedback along to our team as we're always looking to improve.
Overview
Thumbtack has a rating of 1.8 stars from 1,520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 100th among Local Reviews sites.
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marvin, thank you for bringing this to our attention, we want to help you receive a refund. Please report your concerns with more details and your contact information here: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will review your case and reach out to you directly within 2-3 business days to help with a resolution.