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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
Michael with Mountaineer Construction Services did a tremendous job on my roof and other projects around my house. He acted very professional, courtious honest and went the extra mile to help us with our home improvements
Date of experience: March 22, 2016
I am convinced that there isnt even real people looking for jobs on this site Im almost positive that every single job is fake(I. E. made up by thumbtack and they just take your bid money). I am livid with how much money Ive put into Thumbtack with no return. Pathetic.
Date of experience: October 3, 2017
Disturbed by Orwellian dystopia? This company banned me for no reason after 2 years of me being rated top pro on their platform. I received no warning and was given no chances or explanation. I kept all emails including spam from this business for record, zero emails about this ban. After contacting them and emailing back and forth for days on end, they refuse to tell me why I was banned or re-activate my previously awarded account. I also had over $80 in credits which they didn't repay me. Then they deleted my previous review for being honest about how manipulative and self serving this billion dollar business is. Read other negative reviews, this is common behavior for them. STAY AWAY!
Date of experience: April 26, 2023
Thumbtack is 100 times better than Angie's list. We through Thumbtack found a lot of good handyman and contractors. We use them frequently. We're Angie's list member too. We have to search handyman by ourselves in Angie's website. Ton of names and companies come out and we have to send questions or make phone call. Almost of them on the list they're so rude to respond me message or total ignore my inquire message. But Thumbtack always let us fill out an form to detail what we're looking for. Then in 24 hours will have some handyman or contractors contact us. They're very nice and polite. I'm going to cancel the membership at angies's list even thought they only cost me $9.99
Date of experience: December 31, 2015
One of the first things Joe said to me "I don't require any money until the project is finished". That sold me on hiring him for our living room renovation. His workers are so trustworthy and nice. We actually had some fun while they renovated our living room. They sheetrocked, painted, and put in my new hardwood floor and the price was very reasonable. They came on time every day and will stay until the project is completed. In fact, I won't hire anyone else I just need to call Joe for future handyman jobs around my home.
Date of experience: March 6, 2017
As a Photographer & Thumbtack Top Pro there was a time you could pull some leads, be competitive and get business. It looks like those days are gone. I really wish that weren't the case because I used to like it. Now they are blasting unlimited bids at a time. One lead just had 19 bids on the insights. I have a 20 reviews all verified 5 stars. What a disappointment. I did used to make money here. Right now I am down a couple hundred dollars without a good job from it.
Date of experience: February 28, 2018
I recently had an event and was recommended to use Marcia Dawn Interior Design, The service she provided was mind blowing, the moment she walked in the door from planning, the layout, color scheme and decor used was to perfection. Marcia made my event one to remember my guest was in total shock up on there arrival. I will be recommend Marcia to plan your next event you won't be disappointed she's what you need for any event your plan.
Date of experience: February 23, 2020
I was an independent contractor on the site. The site charges workers/contractors for leads. Even though you get 'direct leads' and/or respond very quickly almost instantly to a few minutes, the leads get sent to several people. Each contractor is charged a fee by the company, hence, a failed attempt to multiple contractors thus incurring a cost or fee that the company gets and you don't get hired. Its NOT recommended to use this site from a contractors standpoint,
Date of experience: April 1, 2023
I hired this Molina's Landscaping from Thumbtack to resod my property. He was to spray before laying the sod and do the landscaping. The company would then continue to follow up with quarterly spraying and stated he would take care of the lawn. The initial work was beautiful. Two to three weeks after the job was done several areas on the yard started turning brown. Tried contacting him and he would not answer the call. Called from different phones and finally he responded asking for photos. Then he stated he would fertilize. He had no problem meeting us and contacting me before we paid for the job but now we have not gotten very much response. Text and called him thus far again no response. Added photo and have others but file is to large.
Date of experience: September 24, 2019
Please stay away from thumbtack, they are rats where they charge you for fake jobs and pose as clients. Sometimes they are people from Google Server. They will do anything to keep all your money. At first, they can give you two or three jobs where it is not even safe. That you are going to get it and then they start putting fake clients where their phones don't even work and they don't return messages either and those who speak well about the application are the same ones from thumbtack who pose as workers …. Runnnnnnnn awayyyyyyyyyy
Date of experience: December 11, 2023
Arrived on time. His work was exceptional. His prices were more than fair. Went out of his way to help with a personal project. He is highly professional. I would recommend him to anyone. I wouldn't consider calling anyone else for plumbing problems.
Bobbie O. Beck
Date of experience: October 13, 2016
ROGO's window cleaning is professional, licensed, & the owner is former military who earned a Purple Heart. I would happily refer anyone to him. He knows his work, does an excellent job and is "on time"! He also cleans up after a job well done, which is so important to me. If you live anywhere around Tampa, St. Pete, Clearwater, do yourself a favor and hire ROGO's window cleaning, you'll be happy you did.
Date of experience: September 28, 2015
On three different occasions I tried to use Thumbtack to find a professional for the job. In each instance I was not contacted by the pro listed as their recommendation. This is nothing more than yellow pages on line. I decided to no longer waste my time by attempting to use their service.
Date of experience: March 18, 2019
Dont do business with this company, they will steal your money, i try and all they did was used any excuse to get into my account and collect money from me without do nothing but send me emails about supposed job from different state
Don't deal with this guys!!!
They are the worst!
Date of experience: March 26, 2018
Thumbtack is the biggest ripoff I have ever seen. No accountability. The vast majority of their leads are not even legitimate. I was looking at the reviews on many different consumer sites and thousands agree with that assessment. I am surprised they have not been shut down by a consumer protection agency for fraud.
Date of experience: May 23, 2017
They have you set up an auto quoting service and if the clients respond, your charged 4 times the amount of normal quotes. They give clients auto responses in order to respond so they can rip people off for more money.
Date of experience: May 26, 2017
I hired a carpenter, Jesus Jimenez, and when the job was almost done he demanded the last payment. I paid, now I can't get him to honor his contract. Also, he's NOT a carpenter! He did a poor job! He won't return to fix it. Help! Don't use this site! You'll get poor quality & you'll have to hire someone off of Angie's List to complete it.
Date of experience: November 2, 2018
Thumbtack appears to be a tool for people to request quotes out of curiosity, with no real intention of hiring a contractor - (maybe it's kids just messing around.?).
I've been w/Thumbtack for almost 1yr and initially pursued leads and spent hundreds of dollars in the first couple of months, only to realize that 99% of these quotes -you would never get a reply back or anything! You are tied to Thumbtack's portal to try and follow up on your leads, which sucks, because you're paying for something that you get no direct way of contacting that lead and most the time the listed lead never has a phone #. There are plenty of other lead generation sites that will do this!
Thumbtack customers are not looking for true professionals, but at best - if it's a real lead, the cheapest price.
As a Thumbtack Pro - save your time & money and put your marketing dollars elsewhere.
Date of experience: September 18, 2017
Andrew Davis, handyman.
Great all around handyman. He can do electrical, plumbing, general repairs and replace and fix broken appliances. He is courteous, a gentleman, calls ahead and is on time. He is friendly and will do what it takes to complete the job. He is honest and fair in his pricing. I highly recommend him and have given his contact info to friends, family and coworkers
Date of experience: April 27, 2016
The owner Jason came to out house looked at the job agreed on a price. Later we even increased the size of the job. He stopped taking our calls and E-Mails (said he was out of town for a week), It, s now been three refused many calls and E-Mails. Please don. T even consider this company. It, s the worst he has held up my project
Date of experience: September 2, 2018
So I have been using thumbtack for the past 2 years with little issues. Because I have never questioned their billing. However over the past few month I have been receiving direct match lead which bill at more that double a lead I respond to. However these direct match lead only 2 out of 10 people actually contact you after you respond. Kind of like someone at thumbtack is generating false lead info to make $$. So today I open the app and click decline on a lead they wanted $52 for when the job itself would only yield maybe 200 profit and they billed me for an anyway. When I contacted them they said we'll refund you yet they do not refund you the money they only offer you a credit. And when I questioned the representative you told me that's our process and that's a refund. Know a refund is where you get your money back especially when it was fault do on their behalf and not mine I highly recommend not to use them
Date of experience: February 14, 2019
My advice to new members is to try another platform. Even though I didn't contact any customer, they took nearly $350 off my credit card. Every time I objected, they didn't respond. A message is sent to my phone. As soon as I open the message, the money is cut off. This is a complete fraud. Finally, credit I had to cancel my card. I can't even block incoming messages like viruses
Tip for consumers:
a site that only cares about its own profit
Products used:
i used it to do electrical work
Date of experience: April 30, 2023
As a professional, I find this service unhelpful. Customer Service was very limited in their ability to resolve an issue. The pricing on the Instant Quote service is erratic and non-transparent. There is no differentiation in pricing between potential customers that contact the business versus customers that result in a hire. In some industries, there are a lot of "window shoppers," and this makes a big difference. Beware. I strongly discourage.
Date of experience: March 5, 2018
I been with thumbtack over a year they charge all this crazy amounts of money per lead can you imagine how much money they are making per contractors a day costumers have no idea we get charge just to reply back to massages and if don't get hired you still have pay over $50 $70 dollars per lead.
Date of experience: August 26, 2019
I think this web site has a good idea of how to do business, but they are focused on their behalf and the end user which most of the times are curiosities they have about prices from businesses and individuals who provide services, the problem is when businesses pay tumbtack, tumbtack informs the client and open communication between the two, if the client decides for one company, others end up paying without results and I think it's not fair, I think thumbtack should charge a higher fee only to those who wins the contract and charge little or no charge who gains nothing but notifications to push them to buy credits.
Date of experience: May 15, 2014
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
