Thumbtack

I signed up for Thumbtack to get some suggestions for professionals to make a wedding cake. Everyone who contacted me seemed like they worked from home (which could be fine, but I wanted a list of bakeries--not risking my wedding cake on a quasibusiness.) Also, none of the people who contacted me gave me any idea on pricing. The bakery I hired did--they had set prices for their baseline cakes. The most irritating thing is, Thumbtack keeps emailing me to see if I hired anyone. I did, but their survey lets you only choose from the people they showed me. There's no "I picked a contractor outside of Thumbtack" option. Won't bother with this again.

I'm recently a pro on this website... after reading all other reviews, this is exactly what I was going thru until I realized NOT to keep giving them hard earned money. They control most of the leads. I'll pass on about 5 leads just to see what's going on and they'll put 5 requests right back into my account. Don't get me wrong, some of these are legit. Although most of them are controlled to generate more money for thumbtack. I paid on Monday my weekly balance, only to get charge a day later for so called customers who are not real and "responding". Really on the verge of getting my business off the ground and every dollar counts. So when you try to explain that most of these guys dosent even have intention on hiring ANYONE... So it's not just me I'm complaining about, they only respond so that the pro can get charged. I'm learning now that this can be a total rip off...

I love the app and the ability to get jobs. But if you need ANY support you might as well not bother. They NEVER answer the phone they NEVER pick up on chat and I don't think they even have email. And as for a refund good luck. I have been billed for "direct leads" that are so far from my job types and for crazy amounts. Sent refund requests and not even the common courtesy to say sorry no refund. Just total ignore. I am not to the point of simply spending my money with Angi, Tasker or one of the other sites. Can't be worse than this. Yesterday I called support on my second phone and was on hold for 4 hours yes 4 and no one ever picked up. I have tried A half dozen times with the same result. Chat is an even bigger joke. Senior leadership must be focused on driving new account set up and can car less about keeping Pros. Sad as a little work on this side and they would win much more in the long run.

Luckily I only got charged four times by Thumbtack. Only one out of four customers paid the quoted amount, and it wasn't through Thumbtack, because Thumbtack doesn't have an option for Pros in computer repair to collect the quoted amount. Seriously? Yes, it's no joke. So they will only charges for the potential new customer, but won't get you paid. Isn't that wonderful?
I'm too small to react. Hope someone has the money and power to sue this company. How can you charge the pros, but not develop a way for the pro's collect the payment when the project is finished. I find it unbelievable and helpless/hopeless.

I tried to used this app for two months and I didn't get nothing the worse thing is when they make believe it some customers they really wanted to hiring me and actually I talked with some "clients" but nothing happen... I searched for those "clients" to know their back ground or see if their company was real but I found 100% of the company not even exists. I called to the phone number where actually they called me and they never answer me. I heard some people recommend this app and now I can tel, a lot of them are fake like this horrible app. Read the policy of this app before anything and Im sure you will notice they are nuts. Good luck fellas!

This review is forJohn S. Burke at Classes Unlimited. He has been my best weapon for my career and educational life. I had no hopes of ever completing an advanced degree, but through John's genius mind, I I graduated this summer with a master's degree.

(Dallas, TX) Our garage door froze up in the middle of winter right before the holidays and we couldn't get our car out. Ruben Fuentes was over in a flash, gave us an awesome deal, installed a new garage opener in a heartbeat AND gave us advice on another house-falling-apart issue we were having. We absolutely loved him and only wish we had other garages that needed repairing. Thank you so much for your kind and professional service!

All I can do is share my story. I was a member of Thumbtack for about 6 or 7 years and worked hard to achieve 17+ 5 star and 2 4 star reviews. All of our reviews were positive and none were less than 4 stars. I am a landscape designer and installer and each project we do takes on average 1 month. These were hard won reviews and testimonials to my company, its employees and myself. We built a wall for a customer and unfortunately it had a 2" height variation across a 30+ foot run. He must have made a complaint as Thumbtack canceled my account. I tried numerous times to resolve the issue. They refuse tore-open my account. To be honest I don't need or desire the Thumbtack Services and have heard from other sources that many of their leads are bad now. However I would like my reviews to be posted and viewable. Terrible Corporation!

Sheila P.
Torrance, CA

I was panicking one night after dinner because the power of the electrical outlets in the kitchen area of our condo suddenly went out. Thinking that service will not be provided till the following day, I went online and submitted a service quote via Thumbtack. Literally, within minutes Tony from Shore Break Electric did not just emailed me a quote but actually called me and walked through with me over the phone on resetting the circuit breakers. I would have never known this because I am not an electrician. Not only Tony saved me time and money but he also saved our food in the fridge. Thank you Tony and rest assured that you will be my future electrician.

Thumbtack said they would put me in touch with business owners. Needed a mobile groomer. Reached out to multiple and only one responded and took longer than a week. Turns out that Thumbtack does not give the business messages without paying them which they did not tell me. Don't use this service if you want immediate attention.

Been a pro for a couple years... due to their new pricing I am losing money with them now. And I swear it is TT doing the bidding and robbing. I never got as many leads as I did in the past... and the reply rate is amazingly high... but after the first 'What is next' the 'client' goes dark and never replies... of course they have contacted 9 pros with the same comment making TT richer and their pro's poorer. I am done with these con-artists.
'

Carlos was on time in spite of heavy morning traffic. He presented me with his ID as I had requested when making the appointment. He serviced my computer and answer the questions that I had. I would recommend him to the many seniors who are struggling with their computer. He is soft spoken and he knows his craft. If I need help with my future computer I will contact him again.
Judy B.

I had used Thumbtack for a couple years. It worked fantastic and it helped build my business. Then out of nowhere they raised their rates 4 fold. They started charging up to $85 just for a lead even if the client doesn't respond. I'm a small business and can't afford $85 for nothing! Now I get leads in Palm Springs, Los Angeles, Chula Vista and I live in Temecula! I have stopped using them completely.

Thumbtack has been charging my debit card for quotes I'm not sending stealing my money. There quality of customer are horrible they deal with low quality. I'm a licensed contractor and the pricing Thumbtack customer expect are horrific thumb tack was OK until the unauthorized charges its bad enough they don't screen there customer the steal ya money to stay away tradesmen run go to home advisor if you wanna get $#*!ed

Thumbtack Survival Guide:

Make sure to read the FAQs and the small hyperlinks. Prices are hidden in these areas.

Don't engage a lead until you 100% understand the costs. We paid $60 for a single chat communication.

Only buy leads with phone numbers and stay away from all leads where the phone numbers don't match up with the business zip.

Check the leads to be sure the area code matches the business location (use online directories)... And if they still don't pan out - report them to Thumbtack and pray they will refund... or just try something else. :)

They have recently changed their software. I like to bid on jobs that no one else bids on. Except after I bid, I click on "Insights" and see that 1-2-3 other people bid before me. Their system showed "0 bidders," so I paid money to bid?
Also yeah, I have used it for several months and never once gotten any money back, when I know very well that the customer never looked at the bids.
Back to Craigslist...

It is stunning to me that thumbtack is not offering any discounts to pros when so many people are out of work and losing their businesses.

They just sent an email saying that we are here for you (pros) and what a waste of time it is. Everyone is offering deferred payments, donations, etc. but there is thumbtack still with its billion dollar hand out grabbing for more. Open your eyes and see how completely tone deaf they are acting right now.

Hey thumbtack when you file for your IPO the country is really going to be watching, and setting your "value" can't wait to watch you crash.

Have been a thumbtack user for a couple years. Used to have reasonable pricing at around $10 and decent leads. Now $60 if you reply to the computer generated "can you provide estimate". Even if You reply yes I can and they don't respond back. This has happened 3 times in last 3 weeks. I have a good referral rate and a website. I get plenty of work without wasting time and resources on this now bogus ripoff site. Plenty of class action suits being filed. Stay away people

I hired All American lawn maintenance for some yard work that I needed done right away on a rental property. The owner came to look at it for an estimate and ended up doing the job right then for a great price. Also, after that I hired two of his guys to do a paint job on the same house and they started right away, again for a great price. I would hire them again with no questions asked. They show on time and do a super job.

It used to be kind of good. Now it is in clear decline.
For a long time I've been asking them fo add the category "Latin" to music entertainment, to be able to receive more specific leads, but they haven't. It's been months whithout being hired through them.
On top of that, the way they charge you is not well designed and doesn't work properly. Many times you end up paying for leads that don't turn into hiring.
I don't recommend them.

I have had the opportunity to train with Troy Woody in the Rockford area. I am completely impressed with the professionalism he abides by and portrays to his clients.(myself). I started training as a 48 yr old woman with type 2 diabetes and a very uncomfortable 253 lbs. Troy's knowledge of physical and nutritional science has taught me how to change my physical apperance along with my internal health within a realistic time period of one year. Troy's understanding and compassion for his trade and clients have been the inspiration for my success today. I have recently been taken off all diabetic medication and now weigh 200 lbs and dropping. This transformation would not have been possible without the dedication not only of myself but the patience & education I have received from Troy. This experience has ultimately changed how I live my life today. HEALTHY.

I was contacted by Ronnie Knox from Denton through Thumbtack. I live in Lewisville and he drove down to see what I needed done and then submitted a very reasonable quote by mail a couple of hours later. We agreed on the estimate and he gave me a start date and completion date. He started on time and finished early.

I had a 'bucket list' of things that needed to be done including replacing a fence, some landscaping, assembling some furniture, and some minor repairs both inside and outside. He treated each thing as if it was his own and went way above and beyond anything I expected. I will definitely be calling him again as needed and highly recommend him.

I very much needed my gutters cleaned, especially on my aluminum patio cover. To my benefit Thumbtack came up in my search on line. Three people contacted me within an hour. The first to call was from George Barrett. He came the same morning, did a fantastic job, left nothing for me to pick up or throw away. He even had answers and suggestions for me to fix another problem I had. Don't believe I've ever had a better experience with calling and getting a repair professional, which he certainly was. Kathleen Tritschler