Thumbtack

I was flat out scammed. The rep called me, very professional, gave me great data when I asked. Told me they had thousands of leads available every month and they would send me multiple per day. Said I had to start by giving them a 300 dollar deposit they could use to cover the leads cost. As soon as I started I noticed that no leads were coming in after I set up my profile completely. I tried contacting them multiple times to see why I wasn't receiving leads, when I spoke to customer service they said they had a total of 17 leads for 17 pros in the area completely different from what I was told and promised, I still have not received one lead and they still are holding my $300 hostage and not refunding me. Currently wasting time and effort trying to get my money back. I've reached out multiple times multiple emails and they will not respond back. Do not do business with this company!

We are catching up on jobs that needed to be done to our home before we list our house for sale. We asked Ron and his business associate Juan to wash outside windows, power wash our front porch, sidewalk and driveway, and clean a crystal chandelier in our foyer. All of the jobs were done well.

So I signed up thinking this could be a great way to generate leads and I got 3 leads really quick. My sales rep called them and they were not legit leads. No one called back and one did say they were no longer looking through the system. So now, Thumbtack had $500 of my money. I had no way to get it back. I have now gotten another lead and 30 days later, this one had a weird name and we did not contact, they took money out of the $500 bank they had of mine for bad leads. I have since gotten an email from them saying not refundable. So good scam I guess, they got over $500 of my money and I didn't even talk to one potential lead.

When I first started using thumbtack I would hear back from a customer for about every 5 leads I applied for. They have since went on to change from tokens to actual pricing and the quotes are sometimes $40. The customer doesn't get charged to write a quote so thumbtack is coming up with a random dollar amount just to take all the profit. If 5 designers are bidding on that same quote thats $200 that Thumbtacks profiting. After bidding you never hear back from the customer and its a dead lead. I've wasted thousand of dollars on this site, its a complete scam. Not to mention the customer service is horrible! Now they go on to ask for your personal information and want your social security number and date of birth. Why would I give my personal info to a scam site. Definitely stay clear from thumbtack, complete rip off!

Just $75 for one quote on the customer who I cannot even reach. Apparently, Thumbtack only shows half of your quote to the customer and then the customer has to magically figure out to click on the text of your quote to expend to read your full message. And hey btw if you approx price is not in the first 2 sentences of the quote there is 99.9% chance your customer will have no idea how much you charge and well when you tell him you'll never be able to reach him again... And btw "amazing" customer support totally admitted it was their fault and did absolutely nothing! Never again...

Horrible for pro, they still money from you like crazy.
They charge for every customer who contact you, but those customers are shopping around so thumbtack get aprox 30 to 50 dollars from each pro they client is contacting.
Can you believe this?
Waist of money... last 3 weeks i spend more than 350.00 dollars and i got only 1 client.

After long time working with THUMBTACK I can say this... this Website 3 years ago was very different and worked to help the pros and customers as well... now I feel like they are faking customers to get out or money, the prices for me was $3.33/$6.66 and now the minimum is $8.88. The customers could got 5 quotes, now looks like unlimited... I spend easier $50 being the best(lower) price, I have more reviews and 5 stars that everybody and I dont get a HI from the customers., is that strange? YES, fake customers maybe? YES... they are thinking about themselves and dont care if you are getting hired or not, the only thing that they want is your $... Now this WEBSITE doesnt work to you anymore!
I send a quote for $11, many of them, I look and I have the best price... nobody contact me!

We hired Isaac stockdale to lay some wood flooring and put title in our guest bathroom. We had a very horrible experience! First of all our flooring is not complete and our title he put over the tub, is sunk in. In many places. He would show up for work between 11-12pm, take a lunch, and then leave at 4-4:30. Had an excuse when he came. His work is very unprofessional. We had to pay someone else to fix the mess he did. Very disappointed with his work. Please stay away from this guy, he don't know what he's doing.

So here's how it goes. I bought credits to give Thumbtack a try for creating resumes for people. It cost $30.00 to bid on 10 jobs and get one (Each bid cost 1 or 2 credits). So at my rate, that means I walked away with $55,00, Not bad, so I bought more credits and started looking for more requests to bid on. Low an behold, the price to bid doubled to 4 credits... overnight. That means instead of making $55, I make $25 and Thumbtack makes $60. Bottom line, Thumbtack is a great deal... for the people at Thumbtack.

I am a professional business owner that used thumbtack. Not only are the leads expensive, but you are unlikely to get the jobs that people message you for. On top of that, the customer service from the thumbtack team is horrible and gives them a bad reputation. I will not be using thumbtack ever again because of it.

Things were good at one time and I spoke highly of Thumbtack. All of a sudden the request slowed down as though they had a personal beef against me. I called and complained and they gave me lame excuses of why the leads were not coming in like normal. One staff member told me to decrease the mileage of the service area and I did that and it did not help. I called back again and complained and another person told me that the service area was to small. I replied, "Your staff member told me to." I put the mileage back where it was and now they give me more far away quotes rather than close. I feel as though a competitor called them and told them that I hate them or something. The response I hated the most was when a guy told me that they only send quotes out to pros that are ready to respond. No one responded more faster than I did. They swear nothing happened but it did. What group of people in their right mind would treat paying customers in that fashion. This is a disgrace!

I used them with a previous company I worked for and now my own company. I'm getting charged to much for people just wanting to ask questions and not hiring any pros. The cost used to be lower and not much of a problem but now sometimes paying almost 50.00 for a bad lead is a bit to much. Most of the customers contacting me want pay for a basic service. Wish it was like it was when I first used them.

I haven't used the thumbtack for more than 3 months. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client

I was looking for a local personal trainer because I was tired of belonging to health clubs and after a few weeks of joining, rarely going. I came across Pam Harrelson on thumbtack. I read her bio and was impressed but the clinching factor was that she was a Christian. I saw this as a confirmation to try her and she was perfect for me. Pam has a lot of personal experience as a trainer and someone who worked for years with a doctor who specialized in nutrition. For the first time in my life I did not dread working out and quite enjoyed our time together. Lisa B

We used A Plus Reliable Roofing to replace our roof/gutters and repair our chimney. Our roof was in bad shape, and we received a fair estimate. We found Nick to be both personable and honest. We were so pleased with their work that we also had them side the front of our home and install a new front door. We couldn't be more pleased with how everything came out. We had a decorative wagon that broke, and Nick surprised us by fixing it... very thoughtful. We highly recommend this company and will use them again for future projects.

I recently had work done by JPS Service LLC to remove tree and stumps, remove grass and dirt next driveway and install a concrete pad with rebar. Joel Ramirez and his crew did a great job which met all my expectations and was completed in the time promised. Highly recommended.

Loveland, Colorado

I decided to give this site a try and as a consultant I thought that the "leads" were real. However, after spending $28.00 per quote to sent to these "real leads" I got nothing. The closest I got was to one person saying they were ready but nothing came of that after I engaged them several times via the site. I think this is a complete rip off and would urge other professionals to stay away and find other means of seeking leads.

I signed up for their $200 program. I immediately saw that the leads sent to us were too broad, and we were unable to even perform the work requested. I contacted Thumbtack immediately and was told it would be refunded. They continued to send irrelevant leads and charge me. I had to dispute the charge with my credit card company.

I officiate weddings and get 100% of my business through Thumbtack. You buy credits and then use your credits to bid on jobs. The website is very helpful in providing pointers for how to improve your odds and win business. If you have a service that is standard (as opposed to job specific where you couldn't deliver a price without visiting the location) then it's a great forum.

I needed a plumber immediately for a serious leak in my bathtub. I contacted Thumbtack and received a call from Bruce of Rooter Guy Plumbing, Inc. I told Bruce the problem. He quoted me a price and amazingly the cost was not increased when he saw the job. Bruce was courteous and professional and I will definitely be using his service again.

The idea of a centralized site providing job leads is fantastic. The problem is actually trying to land a lead since you are racing against the competitor clock, trying to be one of the first five quotes before being locked out, frantically trying to send your quote out and not always quite sure what you are quoting on because the job descriptions can be so vague.

The major problem with Thumbtack is that you pay per quote, not per client contact. In an ideal world, Thumbtack would only charge you to quote if the client actually reached out to you to inquire about your bid. Seems pointless to quote on all these jobs and pay to quote if there is no client interaction - which raises the question about how legitimate a client referral service this is.

I hired a terrible moving company that cancelled on me 3 hours before they were supposed to come. I used thumbtack and it got fixed in less than 30 minutes. If I knew about thumbtack before, I wouldn't have had to rent a van for 2 extra days.

You can end up paying between $20 and $50 for a lead. Every single lead purchased from them is worth. The client responds that yes I am interested and then you never hear back from them, yet you are charged for this lead. All of their leads are worthless and you are a fool if you pay this much for something where I can just open up the white pages and call people at random and get better results.