Thumbtack

Terrible customer service, can't even change your email address without going through absurd verification polices that you have already done. Business model is terrible, they charge you for made up leads. They will charge you twice for made up leads (the same "person"). You will pay for leads to customers that don't respond/ghost you probably 50-75% of the time. Customer service is outsourced, doesn't really understand English. This is a complete mickey mouse operation. Avoid!

R and L Lawn Services did an excellent job on my flower beds. They were on time and completed the job in the same day. The service cuts my yard every two weeks, and I have been pleased with their work.

Yes I need to cancel my account the 4 choices available to describe my business is causing an influx of undesirable quote requests. I want to shut it down. I have asked to add my field to the list but they could not promise me that it would change.

I got Reberto from this serve to cut my tree. And he did an excellent job and gave me a great price. He show up early and took care of my tree that FL had fell on my top back porch and over my roof. This was not an easy job because the tree lined was very long and my house is 1700 feet and this tree laid across the electric line. They did and excellent job and no damage to my house. Thank you.

Hired a roofer from hell from thumbtack. Damage to my home and ceilings. There was nothing they could do to help me. I'm going to have to sue the contractor and in the mean time pay for a whole other roof and repair to my home. They do not properly screen who they advertise and cannot help you when it turns out to be a nightmare!

I couldn't believe how quick and professional Brad's team was. They were clean, polite, and hard working. The quartz counter tops and back splashes were precision cut by master artist Edwin and beyond awesome. I had them put in a washer dryer unit, a new dishwasher, stove and hood. Everything worked perfectly! And the cabinets are beautiful. When I tell my friends I have a washer and dryer in my tiny kitchen they say where? They are beautifully hidden by lovely cabinet doors that match the others. It's a dream kitchen now and the best in my townhouse complex! So happy!

I was deleted from Thumbtack as a user. Mind you, I have hired many Thumbtack vendors. I recently requested a boudoir photographer (which is an actual category) and asked one of the vendors if he would shoot a male model. I was immediately blocked from the App. When I contacted customer care, I received this email:
Thanks for reaching out about your account.
Your profile was removed from Thumbtack for violating our Terms of Use and won't be reconsidered.
If you didn't request to reactivate your account, please contact us.
- The Thumbtack Team

So apparently asking a male photographer to shoot a male for a boudoir photo shoot is against their terms of use. This is discriminatory. LGBTQ community, choose another App. Do not support this business.

I had blaze tree company come out and trim 40 to 60 ft oaks growing over condos. What a great job Brendan and his crew did. I would recommend them to anyone. They were on time and finished the job on schedule. Once again great job guys. Thank you for making the job go smooth.

They over charge for leads. And middleman Your jobs even with repeat customers. Their customer service is below average. The treat their pros secondary whn they make all their money off the pros. There sometimes look like fake leads also that are posted on their site

No matter how much we paid we never got the first customer. Just go with the free option and hope for the best. The paid option does not give actually work. They want you to tell what kind of jobs you would accept and they charge you to send customers to you. We NEVER heard back from any of them so we just send out quotes if someone is interested now. Never got a customer from them even once.

Lawn love is a total fraud and a contractor they promote. I've never recieved service and charged multiple times having to ultimately cancel my card. Thumbtack has 0 customer support with bot chats and their customer service is always in training.
Very bad app stick with Angie's list instead where you can talk to a live person. Thumbtack is scammers in bed with other scammers.

Worked with Thumbtack clients as a tax pro since 2015 and it has become a questionable place to do business. This is what happened to me. Today it cost me $36.95 for one person on Thumbtack to ask me "Do u s till eorl for H&R". This is highway robbery especially since I had been paying $13.95 for someone on Thumbtack to ask me a question. I was never notified beforehand that the price was being raised. No wonder so many pros have negative comments/are leaving the site.

One day a while back I noticed the company's truck on the road. It said, "we work with your budget". After talking with many companies to remodel our master bathroom over the past few years, I thought, why not call them and check out their work and their price. The others all seemed like good company, but the price was significantly more than the value their work would add to our home. After talking with the owners of RDA I was pleasantly surprise. Not only did their quote beat the others by a large margin, working with them was more than a pleasure. They're friendly, responsive, easy to work with and most of all, very honest. The best part was their work. All they did for us was top notch, excellent quality and very professional. They kept our home clean and straight as they did the work. Will I use them again, absolutely!

I paid $15.74 for responding two leads that didn't book my service. I had to call the bank to get my money back. They said: " if the the costumer's first response is Yes, it's free to reply. If they say anything else, it costs money. $#*!ing scam. This company should die.

As a remodeler I have dozens of jobs to do every day, and I get every one of them right! Thumbtack's site is junk! And I believe there leads are fraudulent. My pic I added shows 4 kitchen leads…. Wrong! This is drywall, bathroom and deck. Idiots! And as soon as you decline…. They pop back up. Y'all suck! Bad!

Thumbtack is a website that you pay per lead. Thumbtack claims that they work for you and help you get in contact with people who need your services. This is not true I have never gotten a single lead from Thumbtack. Though their SEO practices are well done I have never gotten the value out of paying thumbtack to send a potential customer a message I have lost over $100 to customers who asked one question and then never respond again. Thumbtack is dishonorable dishonest and an embarrassment to the business community their practices do not help business owners get leads they exist entirely to steal money from single business owners and pretend that they are helping. The Thumbtack business model should be illegal. Never get involved with these people.

I used Thumbtack for a plumbing project. They recommended a contractor which I gave the job to. The contractor said he fixed it but ultimately it was not fixed and did a terrible job. I tried to reach out to the contractor to have him come back to fix it and he was unresponsive. I then reached out to Thumbtack who was of no help and claims they can't do anything. Thumbtack doesn't screen any of their contractors or have any way to protect it's customers. I have no idea why anyone would use Thumbtack as you're better off using Yelp or the Yellowpages. Unfortunately, I had to learn this the hard way and I hope someone can benefit from reading my review.

I tried a $99 duct cleaner who was in and out in 45 minutes. Ken Woodbbridge spent 2.5 hours here and cleaned each vent thoroughly. He pulled 10 years of dead skin cells and dust that was missed with the "coupon" cleaners. When he finished Ken showed us the furnace to ensure the entire system was thoroughly cleaned. Don't go with a bargain cleaner, they was worthless.

I own a handyman service and have been with Thumbtack for 2 years. I just got off the phone with customer service asking them why they charge so much for leads that never pan out. I asked customer service why they charge for a lead if I return just one email and they consider that contact a solid lead. I told customer service that I felt that being charged $75 for returning an email is wrong. They made me so mad that I ended up hanging up on them. I do feel that they are creating false leads just to be able to charge your account. Do not use this company if you are a customer or a pro. This company is a scam. The only reason I gave him one star was so I could submit this review.

I highly recommend Masons Plumbing. I needed to have my water heater replaced, they came out within a few hours, were very reasonable and fair. Will and Wes were very professional and personable and did great work. I will absolutely call them for future plumbing needs!

Did a survey 2 days ago about how easy Thumbtack is to navigate and did I like the app. I told the truth that it's hard to understand and some pros dont even respond once you create a project. Randomly today I went to check and see of anyone has responded and my account was deactivated. I immediately deleted the app completely and decided to find a different avenue.

Our car was hit by a moving company that helped my neighbor move in, via thumbtack, they ended up backing into our car and causing over 4000$ worth of damage. We had to pay because they did not have insurance and were not bonded or licensed. We as well as our neighbor contacted thumbtack they told us they were not responsible and would not be helping us in the slightest to get reimbursed. Awful company, you' be better off hiring someone with a pickup off of Craigslist, at least you wouldn't have to pay a broker fee. We will be reporting them to the state attorney and the better business bureau.

I have requested estimates for 2 jobs. They aren't anything unusual or odd. I live in Phoenix (the 6th largest city in the U.S.). They obviously don't attract many service providers because I didn't get any estimates for my first job request and the second (I just requested) they gave me the same, "not many in your area, possibly one estimate in 24 hours" so, I won't hold my breath. I guess it's Angie's List for me.