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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
You will get leads from TT. There is no doubt about it. HOWEVER! They get to decide how much they want to charge you for a lead which is unfair. If the customer responds to your bid, you are automatically charged no matter if you get the job or not. I HATE thumbtack! They do not offer refunds if you get a flaky customer. Then they encourage you to respond to all of your requests and if a customer says "No thank you" BOOM! You're charged for that lead. TT sucks.
Date of experience: August 29, 2018
I built a decent Thumbtack profile over a year (150+ 5-Star reviews) and received Top Pro status. One random Sunday, my account was deactivated. No email, no phone call, no response to my inquiry. They removed a review at the beginning of my tenure because they claimed it was illegitimate - they had no reasoning whatever, but I figured it was a fluke. Obviously I was wrong. The leads are also expensive.
Date of experience: November 22, 2020
I asked for someone who was willing to pick up yard debris that was already bagged and dispose of it for me. Joe Hollalr of Hollar Construction gave me the best bid, showed up the day I needed him, and kept me informed of the time he would arrive. He and his partner were pleasant, professional, and I asked them for an estimate on a painting job. Very likely will hire them again.
Date of experience: February 10, 2015
I have hired 4 of Thumbtack's so called "Pros". Not a single one have completed their work. One of their "Pros" was a complete scammer who stole $5000 from us forcing us to litigate. Thumbtack could not even provide and address for us to serve, they have absolutely no vetting of their "Pros". Do not use this service it is a complete scam.
Date of experience: July 16, 2017
They where on time, very friendly and efficient. I have moved five (5) times in the last years and never felt happy with my movers until the last two (2) moves, used Superior Economy Moving both times and I will never call another moving company.
Thanks Superior,
Cherie L.
Date of experience: May 10, 2016
They to get in touch with this company is truly outrageous. Emails don't work, chats leave you waiting after 45 minutes after they started conversation. Phone number sends you to the chat. It's just a vicious circle. I have been waiting for a refund from a cleaning company, IE cleaning did not do the job I paid them for. I will never use them again or recommend the cleaning company or Thumbtack
Date of experience: September 21, 2022
Julie from Rei Essence provided me a gentle relaxed Reiki session. She adapted her session to my specific needs. She includes crystals and essential oils for a peaceful and relaxing session. Julie spends time before and after to get to know you to be sure you are getting your needs met. I highly recommend her!
Date of experience: May 2, 2016
They are a fraud! They offered me auto reload and I emphatically said no because I was not getting results to begin with. They put me on auto reload anyway. When I called to dispute it, they said there is nothing they can do with the charges. When I asked them to cancel my account they would not give me a confirmation number. Total scam!
Date of experience: June 2, 2017
You've probably heard the saying when a man fixes something around the house and it works again that "He sure is a Handy Man to have around" well... Mr. Mark O'Oreilly was for sure "THE Handyman" here today, my bathroom fan/light, med cabinet now has its lights, and the outlet works too! Nice gentleman, highly recommend him, excellent job, very grateful, thanks to others for answering emails and to Thumbtack
Date of experience: September 16, 2016
TT has increased their prices EXTREMELY high since about 5 years i begin using them. Back then TT was great, but about a year ago when taken by new administration, this people raised their prices, increased number of competitors per lead and change the system for charging the pros. Before, the number of people to aply a lead was 5, now is about 15, causing more difficulty to get hired. The cost went from 5-10$ to now being 20-100$ fee per lead, thats insane to think off how it will add up for a job you will most likely will not get competing with so many pros and the magnitude of people just window shopping. I stopped using this people and will never again.
Date of experience: October 4, 2020
I managed to find the supposed client that posted a job for marketing strategy. Interestingly enough, this person owned a marketing strategy agency. FAKE job posting. This is the second FAKE posting I have discovered at Thumbtack. Now I need to figure out how I get my $35 back because there are no legit jobs.
Date of experience: November 30, 2017
I requested lawn care companies for my home in Queens, NY. They sent my information to two companies in Connecticut, one in New Jersey and one in Staten Island. Of course none of these companies supplied quotes. Not exactly local. Absolutely useless service.
Date of experience: May 9, 2017
I have been using Thumbtack as a pro for a while and it really sucks. Lately they have increased the price per lead a lot and most of the time, there is no closing deal. Most leads looking for Thumbtack are tire-kickers, and Thumbtack unfairly charges all the professionals when the customer selects more than one pro looking for the "cheapest price". It is an unfair system, only the chosen professional should pay for the lead and they charge all the pros selected. I'm moving to a new platform called Bark and highly recommend it to professionals who are paying a lot and struggling with Thumbtack. On Bark, the professional buys credits and uses them whenever they want, according to their job preferences. This operation mode allows the pro to invest their credits on the platform consciously and whenever they want.
Date of experience: December 29, 2021
We're sorry to hear about your experience on the platform, Luis. It's important for us to support small businesses and set them up for success. It's disappointing to hear you didn't receive quality leads, we'll definitely pass along the feedback about leads and pricing to the right teams. We want to wish you well as you and your business move forward, thank you for the feedback.
This business is a total scam. Zero customer service. The requests for quotes are obviously bogus. One supposed quotee "mistakenly" hit that they hired me. I wrote them asking them to correct that... No response, and no way for a pro to correct this. Responses to several quotes were exactly the same, "We decided to go in another direction". Really? With no other questions?
This Company also locks you out of your account when you delete your credit card, and "try" to deactivate it. I get an "error" message, then thy locked me out.
SCAM SCAM SCAM SCAM
Date of experience: September 12, 2017
Dave Coons met with my fiance and I prior to our wedding. We discussed our plans and he offered several options for the ceremony. He kept in contact with us and made sure he was providing us with our wishes. Dave is a joy to work with! We are so happy we met him. We would heartily recommend his caring and professional services.
Date of experience: September 17, 2018
I have had requests from a service I found through Thumbtack to rate them, but after doing so the quality of the service degraded significantly. Thumbtack prevented me from revising my review. I assume now that the reviews are unreliable.
Date of experience: May 20, 2017
My home improvements were done wonderfully and successfully by David and Mickey Dunn. I will hire them in the future for any additional needs at my home. They are smart, trustworthy, capable of problem solving difficult situations, and have a wide range of skills among them. I am blessed to have had them as the repairmen of a large home improvement project. I highly recommend them.
Date of experience: January 8, 2016
've been a client for 4 years on Thumbtack. This page is great page to find new customers. But since a few months some of their leads start to fake like some of their competitors. Ad their refund policy have changed. They don't refund you anymore for these fake leads.
Products used:
've been a client for 4 years on Thumbtack. This page is great page to find new customers. But since a few months some of their leads start to fake like some of their competitors. Ad their refund policy have changed. They don't refund you anymore for these fake leads.
Date of experience: February 24, 2023
Thumbtack is screwing the contractors by selling them fake leads. When I post my ad on craigslist, I do business with about half the people who call me. On thumbtack, I quote on 30 deals, and only get hired once? That's bull$#*!. The people in my area haven't changed, and my business hasn't changed. It's the leads that are garbage. Also, it's odd that thumbtack doesn't have a CAPTCHA box that says, I'M NOT A ROBOT... That would stop some of the fraud, but they don't care about the contractor. $#*! them.
Date of experience: July 13, 2017
My company has been working to obtain leads from Thumbtack for over 2 years. The leads are expensive, not qualified and the bidding process is a joke! The whole system of bidding is NOT based on experience or location it IS based solely, according to Thumbtack, on the speed of your internet. Business owners do yourself a favor, don't waste your money, time or effort on Thumbtack.
Date of experience: April 26, 2016
Dave and Jason are real nice guys and do GREAT work! Had them put some drains in our patio area and pressure wash everything!
If anyone needs work done in the Northern Brevard area. I highly recommend him!
Date of experience: June 15, 2016
I too have been on thumbtack for three years. The first year was great. Fees were reasonable. The next year they tripled their fees. The third year the fees were unbelievable and now with this new thing they are doing, I would not benefit at all. They pretty muchwant 60% and perhaps that percentage is too low. I charge $85 for a simple tax return, but the lead at this point costed $44 with this new budget scam they are doing.
Date of experience: July 6, 2018
After being charged several times, upwards of $10 each email, I realized that many of the profiles that I was seeing over and over and over, were fake. This company generates leads that aren't real in order to get more money from providers. Total scam.
Date of experience: August 31, 2020
Like many others, we have been Pros for years and it's sad to see this company had to turn to scamming their pros and stealing their money. Read all the other reviews and stay far away from this company!
Be sure to file complaints with your state's attorney general and with the State of California Dept of Justice. You can also dispute the credit cards with your bank.
Date of experience: June 15, 2018
Thumbtack is a scam! 20 small business is thinking of becoming a Thumbtack "pro" beware! Less than two weeks ago I paid $200 in hopes that thumbtack would provide leads from my new small business. After a week of nothing I decided my marketing funds would be better spent elsewhere. I sent a request in to refund my $200 deposit to which I received a response that it was nonrefundable. I've been requested to speak with the supervisor who called and continue to advise she understands my frustration but the fine print states that once I make the payment of $200 it's nonrefundable because I am pre-paying for leads. Essentially, I've made a deposit of $200. I have received no leads, no service, no product, and thumbtack is refusing to refund my money to me. If you are a small business hoping thumbtack will give you promising leads just know that they are a scam. Do not use their "service".
Date of experience: November 1, 2022
Hi Elizabeth, it sounds like you've spoken with our support teams and supervisors about our Refund Policy and your credits, we're sorry to hear you're not happy with the outcome. If there's anything we can do to help you build your profile, set your preferences, and become more successful on the platform, we'd be happy to help. You can email us at support@thumbtack.com, text 415-299-6398, or send us a DM via social media.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
We're sorry to hear you haven't received support for these concerns. You can reach us by texting 415-299-6398 Monday through Friday 6am to 6pm MST, or emailing us at support@thumbtack.com. For concerns like this, we ask that users fill out this report with more details and contact information: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will open an investigation, review your concerns, assign a specialist to your case, and reach out to you directly within 2-3 business days. You can also get in touch with us by sending us a direct message via social media, and we'd be happy to check on the status of your case.