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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
I hired a cabinet maker based on their 'outstanding' ratings. He had a good story and a decent shop, but took my money and delivered nothing. Sent the cops and he got a month in jail. So much for Thumbtack 'outstanding' ratings!
Date of experience: September 6, 2017
Very honest company, started with a misunderstanding because i was comming from another state to visit, when i arrived the person that was living at the the house to be cleaned was unclear of what was to be done along with the worker. No worries though everything ended up working out and stephanie reached out to me and made sure everything was perfect, she is a very honest person and will make everything just the way you need it!
Date of experience: May 25, 2021
On a scale of 1-10. I give Mr. Zoerner a 10 +! His work is amazing an pricing more than fair. I had a 7× 13bathroom. Closets on both ends of walls. Took a foot off each closet, allowing more space to install a stand up shower with garden tub! My wife was very happy! An most of all, met the time frame I needed to have it done in.he even finished a day early.! I would recommend an have to anyone needing custom work or repairs. Thanks Mike!
Date of experience: February 16, 2017
I wrote a review for one of their professionals and then had a conversation about it with the person. We decided that I would just remove the review as I didn't feel like I could leave it in good faith based on the situation that happened. I reached out to their support team and they refused to remove it unless it violated their policies. It seems pretty messed up that they refused to remove it. I am pretty flabbergasted.
Date of experience: June 6, 2022
This was a nightmare before it even started. Every lead they gave us were nonresponsive and sometimes the same fake lead would be billed for twice. When we contact to our credit issue or we got the third degree from thumbtack saying that we had to go through their special department to obtain a refund. We explained that unauthorized billing is taken seriously and our bank immediately issues chargebacks in these cases. While this wasn't dispute they even sent over another fake lead and tried to bill us another $4.58 which they are still haunting us for. Stay away from thumbtack it is a bad bad place to do business with. No ethics.
Date of experience: August 11, 2020
We would highly recommend Jeremy for any renovation or repair
Work.
Jeremy worked with us on an installation of stained glass in a
Scottsdale church.
Jeremy has a great attitude, very reliable and is fun to work with.
His skill and workmanship exceeded our expectations. He helped
Us with finish carpentry, and some tricky electrical work. Jeremy is
A good problem solver and is willing to invest his creative effort on
Our behalf. He is capable, conscientious and meticulous in his
Attention to detail on all aspects of his work.
Jeremys skill, experience and expertise would be an asset on any
Job site.
Date of experience: March 5, 2016
They are in it for the money. Couldn't care less if people find work. They send post of jobs for out of state. Spend a lot of time cleaning those out of my email and out of my messages. Send me a message claiming a customer wants to know when I am available and they are contacting only me cost me to reply which I do. Then never another word from the person. Complete ghost. They don't even read my message no oh sorry changed my mind. No refund for me. What a rip off. For all I know it was them sending it. During the virus shutdown money is tight as it is.
Date of experience: June 16, 2020
I spent over two years building our thumbtack account and a small remodeling business. A customer wrote in demanding a refund which we felt was high. We offered to go to FairClaims and give them a lien on property while it was being settled. Thumbtack froze our account, and after we reached a settlement with the customer, deactivated us without any warning or explanation as to why. We were not even given the chance to get feedback on our interaction or what terms we violated if any.
Please be warned, you can spend years investing into this platform, give customers what they want, and they can still shut you down. We are now being forced to explore other platforms. Maybe it is a good thing to spend our advertising budget elsewhere.
Date of experience: August 20, 2022
Hi Andrew, we're sorry to hear about your dispute. We appreciate you sharing feedback about your experience with our Trust and Safety Team. We're not able to locate your case based on the information you've shared here, but we'd like to look further into this for you. It's important to us that our dispute resolution process is equally fair for both parties, and it sounds like you exhibited a willingness to work through the concerns. If an agreement is broken, a user is unresponsive, or the proposed resolution is unreasonable, that is when our team will take action against an account. Please send us a direct message via social media (Instagram, Facebook, Twitter) so that we can look into this for you and provide more information about your account and dispute status.
I joined Thumbtack as a pro in 2014 and built a successful business primarily through the site. It was affordable and convenient and I had full control of my bidding, my message and my costs.
Their new system where I am charged a huge increase in fee when a "lead" contacts me (even for a simple question) is a rip-off. I cannot even personalize my quote to respond to requests that I choose to bid. I know how to market my business and have been successful and profitable. I am a "TopPro" for years with many 5 star ratings and hired many times.
My mistake was in focusing almost exclusively on Thumbtack. Now I'm starting over with other platforms that are more affordable.
Thumbtack was a good platform. Now it is terrible. I know that they have to be profitable. So do I.
Date of experience: May 17, 2018
I registered in Thumbtack app as a pro. They sent me some emails and refered me some customers which I was not able to work with them. I did not accept the customers but they charged me for $90 for nothing. Now they dont refund my money! Please stay away from this company.
Date of experience: August 7, 2021
Hi Kar, we apologize for the experience you had, but thank you for sharing feedback. It sounds like your preferences might need to be updated to ensure you're getting the types of jobs you want, here's instructions to update them: https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro/subtopic-set-my-preferences-lh. You're welcome to submit refunds for leads here: https://help.thumbtack.com/pros/topic-cost-and-payments-lh-pro/subtopic-refunds-lh.
I've attempted to post on Thumbtack, looking for concrete service... three times and each time Thumtack support kicked it back saying my request was either "inappropriate; or that I was non-existent. Etc etc." Each time I contacted their customer support thru the email link provided in their email to me... its been a week and I'm still waiting. Gues they must be out on a job... so much for "Customer Support"..
Date of experience: April 22, 2017
I've been using thumbtack at a business owner for over a year. It started out really great, but I get charged quite a lot for leads that are not in my preferences or for jobs that I even do. They used to be really great about refunding for these issues, but now all I get is an automated response gaslighting me saying that it is in my preferences when the job is categorized wrong on their end. From what I hear the owner of home advisor is the same person who owns thumbtack. Run as fast as you can that company is notorious for lawsuits & scamming people with fake leads.
Date of experience: July 22, 2023
I am over three hundred in debt because the Thumbtack company wasn't upfront about how the things operate! They encourage you to request because are going to charge you $29.99 when you do! My wife is still yelling about this one!
Date of experience: July 16, 2017
I used to use thumbtack religiously for leads, but now they give leads to 33 pros instead of 5 like they used to which means way more competition and less likelihood of you getting a job. But they are charging the same price for a lead. Don't use them.
Date of experience: January 29, 2020
I use the service much like Uber eats although they assured me that I would be getting the food immediately after several hours of waiting and no contact and no answer I'm really surprised that this place is even in business
Date of experience: November 20, 2022
If there's anything we can do to help or improve your experience, please let us know at support@thumbtack.com.
They were the best, would hire again, looking for another project so I can hire him again.
He painted the exterior of my house did a great job, love the color the work is great, and. The
Guys were great. If I Could I would give his company five plus stars.
Date of experience: September 7, 2018
I submitted my project to 4 "pros" and not one of them ever got back to me, not even to say they would not be available. It was a severely time-constrained project and I had to scramble to find someone once I realized Thumbtack was useless. Plus, one of the people recommended for me to contact was all the way across the country, so not even remotely helpful. I will never try Thumbtack again for any reason and I will never recommend them..
Date of experience: October 1, 2019
Mr. Thomassy was a complete professional in our house. We were doing some painting and I noticed an irregularity in the wall. I was concerned we may have had damage due to a leak, since tropical storm Colin had just come through a couple nights before and the house had leaked in this particular area a few years back. Mr. Thomassy was able to put our minds at ease by not only telling us we didn't have a leak, but showing us images on his thermal camera and comparing them to dry sections of our house and more moist areas so that we could see for ourselves. I would highly recommend AMVETPRO and their thermal imaging techniques. I would be shocked to learn of a harder working or friendly business that can you leave with complete peace of mind.
Date of experience: June 14, 2016
So after being a thumbtack pro since 2013 when the company first made their initial day break, I received an email at 4 AM this morning telling me that my account was dissolved. After calling and speaking with Pro-Support they had told me that my account had been taken down due to me referring certain services outside of my business. 2 hours of me $#*!ing out the supervisors and upper management, they had told me that they are going to dig into it however, If I am allowed to use thumbtack again, my company profile will have to be rebuilt and all customer reviews, jobs & hires will be gone and that it will be a profile from scratch.
I cant begin to tell you how disgusted I am with this service after spending THOUSANDS of dollars on leads and building a good working relationship with their company.
Not to mention the $100 in credits that were on my account.
Date of experience: April 24, 2017
This company is based on stealing money from hard working contractors.
They send you fake leads so they can charge your credit card. After they get your money, even if you complain, they will not return the cost of the fake lead to you.
Fo not use this company, trust me!
Date of experience: April 1, 2020
I am a professional mover. A lot of people told me to try thumbtack to get jobs close to home. I set it up, paid for credits and starting bidding on jobs. My mistake. I went through the first set of credits, received one job. Paid $99.00 for 50 more credits received another job. The 2 jobs I did no where paid for the credits and the blind bidding really stinks. One bid was a studio apartment move. The first load I did for the guy was a studio apartment. The second load he had was two storage areas in the basement of the apartment building. Another full load. I lost money in both bids due to not being able to ask questions before I bid the job. There are a lot of reviewing quotes, meaning the site is making millions off of good hard working people. I am deleting this site from my phone and will never use it again. This site sucks.
Date of experience: June 5, 2017
In the past 6 months Thumbtack has lied about their prices, their distance to customers, their customer identities and the professionals.
All they care about is money. It is a rip off!
Do not use Thumbtack!
Date of experience: August 20, 2018
This site is a straight scam. You are charged for pseudo leads that you have no way of knowing if they are real or not. I have paid out for "leads" that have only amounted to me being informed that they were leads. NOTHING ELSE! No way of contacting the generator of the lead. No way of knowing if the lead was even valid. Just words saying they have a lead for you... and you get charged for that. Then there's the case where you get charged for the exact same lead twice simple because the first lead has a different letter in the name yet everything else is spot on copy! This site is not a site for finding leads for work or anything like that. It's a site that simply charge you for SAYING they have a lead
UPDATE: Join Don's Class Action Lawsuit by contacting him here... https://wdophoto.com/
Also, for those looking and can not find this is Thumbtack's number *******809
Tip for consumers:
DON'T. Not unless you have money to just give away in return for a phantom service and pseudo leads
Date of experience: September 14, 2022
Hi Jerry, we're sorry to hear that this was your experience on Thumbtack. We encourage you to submit refunds for these leads by following these steps: https://help.thumbtack.com/article/how-to-request-a-refund. It's important to us that pros receive quality leads, while they may not always result in a hire, you shouldn't have to pay for duplicate leads.
I have requested refunds for all leads that have been labeled as "direct" to my account. All leads were paid. Results of every lead were "no response", ghosted or not interested.
No refunds have been issued to our business account as of this date. Thumbtack makes it very difficult to get reimbursed for Un-vetted leads.
Date of experience: August 16, 2022
Hi Rick, thanks for sharing your experience with our team. We do have a team and processes in place, to ensure that illegitimate leads are removed from the platform, if you come across a concerning lead or concerning information, please report it to us here: https://help.thumbtack.com/report-a-concern. We do issue refunds for various reasons, you can review our full Refund Policy here: https://help.thumbtack.com/article/refund-policy, if you have any questions about what type of lead is eligible for a refund, please reach out to us directly.
Thumbtack supposedly gets you set up with leads that you pay for out of a stock of cash that you send them on a weekly basis. They're supposed to be valuable qualified leads. What they DON'T tell you is that they send those same leads to like 5 or 6 other people and that most of the time the leads don't respond and when they don't respond or are duplicates or fake then they don't refund you. Truly a very awful waste of time. I would highly recommend against it.
Date of experience: August 7, 2023
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
We only remove reviews if they violate our Content and Review Policy, in an effort to maintain the integrity of the platform. You can review our full Policy here: https://help.thumbtack.com/article/content-and-review-policy. You're always welcome to update your review once by following these steps: https://help.thumbtack.com/article/update-review.