Review of Thumbtack: Thumbtack Generates FAKE Accounts to Send FALSE Leads; Will Not Refund
Thumbnail of user km435
New Jersey
4 reviews
24 helpful votes
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July 14th, 2023

Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.

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Date of experience: July 14, 2023

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    Thumbtack

Thumbtack

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Overview

Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.

  • Service
    293
  • Value
    285
  • Shipping
    118
  • Returns
    163
  • Quality
    255

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
1
Negative
39
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How would you rate Thumbtack?
Top Positive Review

“Totally cleaned up my Yard~.”

Cynthia H.
3/13/24

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Date of experience: 3/13/24
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Top Critical Review

“100% scam”

Barry G.
12/1/24

Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.

Date of experience: 12/1/24
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Reviews (1,566)

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customer service (157) phone number (58) credit card (53) business model (30) home advisor (23)
Thumbnail of user nhatt7
New Jersey
1 review
0 helpful votes
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June 14th, 2023

Bad - they charge professionals for jobs they don't get
I recently posted a job, got a booking, but had to cancel. They charged the professional $46 for the $255 job that was cancelled. This is predatory.

Date of experience: June 14, 2023

Thumbnail of user candelariab2
New York
1 review
0 helpful votes
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June 9th, 2020

They take your money but can't give it back and giving back credit is forcing someone to spend back what they lost not making sense at all I will never stop to let all hardworking people now that your money is being exchanged for credit back to your account nobody is an idiot.

Date of experience: June 9, 2020

Thumbnail of user christinej942
Colorado
1 review
0 helpful votes
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July 12th, 2022

Rooter Town can out after I saw a $95 special advertised. Long story short, I was told I need to replace the sewer drain and install a "Liner" to prevent the tree roots from invading the sewer pipe a cost of over $15,000. They can in and just started digging and tw up my sprinkler system. Levi stated he would refund $600 to repair the system and the refund was made only after numerous calls and emails. I was told that the inital cost of $340 would be applied to the total cost of the job and they have yet to honor that. My total bill was not adjusted for the initial $340 I paid. So if you want to save yourself a HUGE headache run as fast as you can from Rooter Town!

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Date of experience: July 12, 2022

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

That's disappointing to hear Christine, we definitely want to help. If you haven't already, please report your concerns to us here: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will reach out to you directly and work with both parties toward a resolution.

Thumbnail of user angelam112
Georgia
4 reviews
5 helpful votes
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June 1st, 2016

What a joke! So far, I have only come across very non professionals advertising their services in the area of a traveling notary. I would never recommend this on line service to anyone! One notary decided to have a confertassion with me on line! Really?! They can keep this mess!

Date of experience: June 1, 2016

Thumbnail of user theresaj167
California
1 review
0 helpful votes
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July 4th, 2021

I requested a move out cleaning for a Two bedroom and one bath house. The staff arrived on time. I informed them what I wanted clean and they went immediately to work. They continue cleaning until the job was done. They came well equiped. I highly recommend Mary Professional Housekeeping

Tip for consumers:
If you want a job well done call Mary Professional Housekeeping

Service
Value
Quality

Date of experience: July 3, 2021

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Theresa, we're overjoyed to hear that Mary Professional Housekeeping could earn your amazing recommendation! Thanks for taking the time to share your about move-out cleaning experience with us here. Let us know if we can find you a helping hand for any projects that come up in the future!

Thumbnail of user donnap37
Oregon
1 review
0 helpful votes
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October 5th, 2015

Paula Rosch is a conscientious and thorough planne and installer. She turned my front yard from a wasteland where dust collected in summer and water pooled in winter to a lovely European style courtyard. I have more work to do in my backyard next spring and summer; you can bet I am contracting Garden Planning Services to do the job.

Date of experience: October 5, 2015

Thumbnail of user bobbyk3
Ohio
2 reviews
22 helpful votes
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May 13th, 2020

Thumbtack is just as bad as Home Advisor and Angie's List as a pro (Home Advisor and Angie's List both owned by the same company, btw). You will be so sorry if you join them. They charge way too much for leads and everyone who gets the same lead pays, even if you don't get the job. That is the main reason I stay far far away from all of these services! If they only charged you for leads that led to an actual paying job, it would work out for both parties.

How ridiculous is it for a company to give the same lead to as many pros as possible and charge all of them, knowing only one of them will get the job and the rest are throwing their money out of the window!

Date of experience: May 13, 2020

Thumbnail of user jerenk
Florida
1 review
3 helpful votes
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May 6th, 2022

They will send you "leads" that don't go anywhere and not refund your money. Even if a customer read your message and does not respond they will not refund you as they say they will. They are sending your information to four other contractors. They will charge for new system installations which is a $75 lead when people are simply looking for a maintenance. They are terrible and we will no longer be using their service

Tip for consumers:
If you are a small business stay far away from these criminals

Products used:
Lead service

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2022

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Hi Jeren, we're sorry to hear you had this experience as a pro. You can learn more about our full Refund Policy and the leads that are eligible for refunds here: https://help.thumbtack.com/article/refund-policy. If you have other questions or concerns, please don't hesitate to send us a direct message via social media (Instagram, Facebook, Twitter).

Thumbnail of user florenceb114
Florida
1 review
0 helpful votes
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November 20th, 2021

Please be careful who you hire. Even though we trust companies, like Thumbtack, to find someone for us there is no support if something goes wrong. I hired a fence company, Allstate Fence and Rail to install a chain link fence and they took my down payment and that is the last I have heard from them. I went to smalls claims court and even though it is registered in the court house it is still up to me to get my money back. If anyone knows the home address of Chris Graver, CEO of Allstate Fence and Rail Co. In Astatula, Fl. Please let me know. *******@gmail.com Thanks

Date of experience: November 20, 2021

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Hi Florence, thank you for making us aware of your situation. We do have a team that works with customers when projects go wrong, we'd like to get you in touch with them and provide support however we can. Please share more details here: https://help.thumbtack.com/report-a-concern and our Trust and Safety Team will review your case and follow up within 2-3 business days. We're confident we can assist you with a resolution, we hope to hear from you soon.

Thumbnail of user hankt10
Arizona
1 review
4 helpful votes
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September 24th, 2019

Zero stars! If you are looking to advertise your business stay away from this company! This company lacks integrity, honesty, loyalty, compassion, customer support, respect, diversity, inclusion & partnership. I was a DJ service pro for 10 years with Thumbtack until my account recently got deactivated. They charge outrageous prices for leads using a product called Targeting. All you get is a name. That's it! DJ leads cost anywhere from $20 up to $50.The lead has no idea that the service pro gets charged when they contact a service pro using any one of the automated questions they have. Thumbtack doesn't want you to complain about their product. Thumbtack doesn't take service pro suggestions seriously at all! 10 years of making suggestions & not one of them were ever considered seriously. Holding hands & singing Kumbaya is what they want! STEER CLEAR OF THUMBTACK! That also goes for any customers considering looking for services on Thumbtack!

Tip for consumers:
STEER CLEAR!

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Date of experience: September 24, 2019

Thumbnail of user ronr65
Illinois
1 review
1 helpful vote
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February 15th, 2017

The electrician was spot on with the work I needed done to get power back to my garage and shop area. This past storm we had messed up the power going from my house out to my shop and I had no power to everything in the garage. I did not know what the problem was but the electrician can out the next day after contacting him and within a couple of hours found and fixed my problem. He fixed the issue and was very professional in his skills. Thank you Thumbtack pros.

Date of experience: February 15, 2017

Thumbnail of user jefff980
Illinois
1 review
0 helpful votes
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October 3rd, 2022

We hired a carpenter from Thumbtack & it was a disaster. The work was bad. When I asked them to come back to fix the molding, they went on offense. The 2 man crew looked more like gangbangers than carpenter. There is NO WAY Thumbtack vetted them.

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Quality

Date of experience: October 3, 2022

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Hi Jeff, this is very concerning to us. Please report your concerns with more details and your contact information here: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will review your case and contact you directly within 2-3 business days so that we can help you move forward with a resolution.

Thumbnail of user deborahs2992
Connecticut
1 review
1 helpful vote
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June 7th, 2023

This company makes up things as they go along. They claim I chose to pay for any lead they gave me. Charges of $ 9 hundred dollars plus for leads I didn't even ask for because I'm not that type of professional. Then told me because I went through the bank first they can't do anything. Don't do business unless your ready to lose your money. Customer service wasn't any help. And they refuse to give me their corporate office, which is in the states, and customer service is in the Phillipines. Total disappointment.ill never do business with them again and won't ever refer them.

Tip for consumers:
They need to give you only what you pay for.

Products used:
Leads

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2023

Thumbnail of user robinh202
Texas
1 review
9 helpful votes
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July 17th, 2018

I made quite a bit off leads in 2017, but Thumbtack changed their way of business. A lead in 2017 cost $8.33. The last lead I got was $75 and it was for a $50 design consultation. They also just downgraded my account from Top Pro status because I have a 4.75 rating on a 5.0 scale. It was 4.83 last cycle, and I have no new reviews. I have no new reviews because I no longer pay more for a lead than I make doing my job.

Date of experience: July 17, 2018

Thumbnail of user charlieh144
North Carolina
1 review
21 helpful votes
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August 17th, 2020

I've been with Thumbtack for 5 yrs now. They have really connected me with customers in the past. As time has past, the company has gone downhill. It's rigged! Go see for yourself!
It's all money driven now. Support team unavail most of the time. Leads are 2x the cost. You have to automatically pay for leads that you would usually see right off the bat as tire kickers. It's disappointing. This is a really great way for city people to view your profile and make a decision based upon what's presented to them.

Date of experience: August 17, 2020

Thumbnail of user najsjaj
Missouri
1 review
6 helpful votes
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April 15th, 2017

The worst you can go and do jobs for people they don't pay you then leave you a bad review and they still will not do anything about it. It is a waste of money and credits cost way way way way way too much when in the long run people will end up just calling you for free by searching for other people and you pop up later on any ways.

Date of experience: April 15, 2017

Thumbnail of user dianed63
Arizona
2 reviews
6 helpful votes
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November 10th, 2016

Used Thumbtack for a couple of months. Paid good money for legitimate leads, but not one call. I am using the same or similar quote description as with other lead services so know that is not the problem. The only conclusion I can reach is that the leads are bogus. Now they want money for more leads. Fool me once, shame on you. Fool me twice, shame on me.

Date of experience: November 10, 2016

Thumbnail of user johns1316
Texas
1 review
1 helpful vote
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May 19th, 2016

I sent a review to Thumbtack. It was a negative review about someone on their site selling audio video installation. They asked for backup to prove that I had done business with the person. They said I had all the time I needed. After I submitted the information, I was told it had to be done within 48 hours and they refused to post my review. Obviously, the person in question pays Thumbtack money and I do not. Thumbtack is a joke and just caters to those that pay them money.

Date of experience: May 19, 2016

Thumbnail of user johnr884
Florida
2 reviews
5 helpful votes
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May 6th, 2018

If you are going to use Thumbtack to find business be prepared to pay for nothing. You no longer have any control over what you spend and there is no way to verify the leads or responses. Thumbtack is now a rip off for business people.

Date of experience: May 6, 2018

Thumbnail of user katherenej
Texas
1 review
0 helpful votes
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December 23rd, 2015

Today, December 23,2015, Reggie Green, a Mounting Specialist, installed my flat screen TV to my wall. His service was excellent! He consulted with me and explained everything he was during while he mounted my TV to the wall. I was so impressed with his work, that I asked for cards so I could post them on the information board where I reside so other may contact him for service. I also asked for cards to give to my family and friends. I highly recommend Reggie Green! I was so impressed!.

Date of experience: December 23, 2015

Thumbnail of user joannm11
Illinois
1 review
0 helpful votes
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September 22nd, 2015

As owners of rental properties we needed a lot of different work done. PJM HANDYMAN did all of our inside and some outside work. Fantastic job! Worked very fast and did it at fair price! Highly recommended.

Date of experience: September 22, 2015

Thumbnail of user roberto758
Georgia
1 review
0 helpful votes
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September 1st, 2020

Leads were worthless. Charges were higher than they stated. Kept charging me even after I canceled the account. Had to dispute the charges on my credit card to get any kind of refund. Big waste of time.

Date of experience: September 1, 2020

Thumbnail of user edwardd583
Florida
1 review
6 helpful votes
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May 21st, 2022
Verified purchase

This seems to be a collection of seedy, uninsured and unprofessional business people.
The one person I hired to do my driveway cut corners and lied to me. Doing a sub standard job.
The painter I contacted through this service seemed to just be some guy that painted on the side.
None of the contractors I contacted had a website or anything to reccomend or warn against except THUMBTACK.
Find your own contractors would be my suggestion. THUMBTACK seems to be a collection of hacks

Tip for consumers:
Don't use this site

Date of experience: May 21, 2022

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

We're sorry to hear about your experience this way. If you still have unresolved concerns from any of these projects, please let us know so that we can help with a resolution: https://help.thumbtack.com/report-a-concern.

Thumbnail of user kareng61
California
1 review
1 helpful vote
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August 13th, 2015

After getting the run around from several handymen I finally go my job done with Jorge Bailon. He took the job, showed up when promised and my deck looks fabulous. I am extremely satisfied with his work and would highly recommend him. I will call him again for other jobs that I may need. He is very professional and a hard worker. Thanks to the Revol Painting and More company.

Date of experience: August 12, 2015

Thumbnail of user ryanw356
Texas
1 review
8 helpful votes
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February 27th, 2020

Thumbtack is a unethical company, who is not out to help the contractor or the customer, the company wants to take your money and never give it back, makes you jump through hoops for a few dollars they will credit back to your account, thumbtack account that is never your bank account. The customer service is terrible, and rude.

Date of experience: February 27, 2020

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From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

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Thumbtack-Support -.
Typically does not respond to reviews

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