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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
Jose was the first to call & followed up to arrange a time to check out our problem. He was on time, explained the problem & fixed it quickly. It was all done in 30 minutes at a reasonable charge. We took his number & will recommend him to our friends & neighbors. Coppell Family
Date of experience: May 19, 2016
Thumbtack charges whatever they want for leads even if you turn them down they charge you! They also make their website extremely hard to navigate, so when you dispute a charge they do not refund. They have terrible customer service. They charge you for bogus client leads. DO NOT USE THEM and give them access to your credit card. They also send you leads that are not in your area or area of expertise and fight you on the charges.
Date of experience: May 13, 2019
I contacted Anthony's A+ services in North Jersey through thumbtack and was very happy with the repairs he did in my house. The work was very strenuous but he was able to pull through and get the all the work done. Overall I thought he was a good painter he did a nice job. I would call him again if I had to,
Date of experience: January 18, 2019
We hired John Shelves from Summit Studios to photograph our warehouse and office. John and his assistant were very courteous, friendly and was able to capture the photos shots we were looking for. The photos were sharp, clear and exactly what we were looking for. I would highly recommend John Shelves from Summit Studios.
Date of experience: May 31, 2016
I hired terrible movers through thumbtack. I tried to leave bad reviews on the company but they are not listed any longer in Thumbtack. Thumbtack is unlisted them for some reasons. I guess they faked the reviews since it is easy to fake it? Thumbtack customer service is also terrible. Don't hire movers through Thumbtack.
Date of experience: June 10, 2016
This company will let people who are not your customer slander your company! This company is a joke i was there customer for 4 years and they do not want to help your company in anyway they just take your money and run! Beware stay away!
Date of experience: April 23, 2017
Thumbtack is pretty much a scam and the only people benefiting from their service is Thumbtack. The only businesses that gets to send a quote are those who are quick and ready to part with their money. As a result, clients are not getting quality leads.
Date of experience: May 1, 2017
3X I have fallen for the trap. They send me a lead that has the potential to pay for the entire investment and i re-up and buy more credits and the same thing happens... NOTHING.
It a scam similar to those " exact leads" that others company offers with no results.
Date of experience: July 5, 2017
Tylor, from Wild Hawk Landscaping did a fantastic job putting down new sod after we killed our original lawn by over watering. Tylor, was always on time and completed the job in just a couple of days. After the sod was down Tylor would call or come by to check to see how the grass was doing. We know have a beautiful front and back yard. I would highly recommend Tylor and his Landscaping company WildHawk Landscaping to any one who needs any landscaping job done.
Date of experience: October 4, 2018
I was happy with Thumbtack service for a couple years. And then last year they started to changes things around and from there it went from good to horrible.
They charged me for leads up to $55 even though the client would just answer "not interested". Or would charge me for a lead that they generated through a matching system, matching me with a request that wasn't even interesting for me.
They also decided to no longer ask client for their budget range. So now it makes it even harder to know if my services will be a good fit for the client.
Anyway, they just ruined a good business model. Too bad.
Date of experience: September 4, 2018
I was looking for a laptop screen repair and a number of vendors came up, listed as "Serves [name of my town in Pennsylvania]. I selected a callback option for the top-rated one, and after no response for a couple hours, I googled the vendor company name and found it was in Arizona. Called their number and the owner answered -- he said the only way to service the laptop would be if I shipped it to him. So Thumbtack returns results for vendors located anywhere, and there's no way to drill down to local vendors. Ridiculous! You're coming after Angie's List, are you Thumbtack? Good luck with that, you dilettantes.
Date of experience: June 23, 2020
Abbey catering was a GREAT choice. My daughters graduation party was fantastic. The food was really hot and fresh. My guest could not stop raving over it. I will use them over and over again. Thank you Abbey catering.
Date of experience: August 23, 2016
I am very upset. I filed a complaint about TT's possible violations of consumer protection laws and price act. The deactivated my account and recently charged me for leads. These leads were actively being worked and again PAID FOR.
No one is helping the pros. Attorneys won't take the case, the AGs office does absolutely NOTHING to research these various violations and takes TT's response a true. All they do is ask for a response and refuses to address the real issue of not notifying clients of the price change and new setup until it is too late. No will help fight for our rights. You just get screwed all the way around.
Date of experience: October 14, 2018
If you are a service company and they have convince you to advertise with them prepare to chase fake leads and /or drop your price by 50% if you want to get any jobs. If you are a consumer be ready to get bids from people that are not qualify to do their job and some of them with criminal records. Thanks but not thanks.
Date of experience: July 31, 2015
Build a company with them for over 2 years. Had 70 + 5 star reviews. Never did a job for a costumer he gave me a 1 star complained about me and my account get deactivate and banned forever. Zero warnings, zero calls. And they believed a guy over a business that's been giving them 3-4,000 a month. Don't waste your time to build a company and then get blocked!
Date of experience: February 12, 2019
I had an amazing experience with the Elliot's Boys Painting. They provided the best estimate for the job I wanted them to do. When I hired them to do the job they came on time and did exactly what they said they were going to do plus more in a very timely manner. The guys and girls always greeted me with a smile and they where pleasant. They did additional work that other painters where not willing to do without an additional cost. They are true professionals in my book and I am very pleased with their work and so are my neighbors.
Date of experience: August 18, 2015
I wish I would have read the reviews before I spent all this money on fake leads. I've got 4 kids to feed and struggling to get this (cleaning business) off the ground. Some nights the kids had to eat Ramen Noodles because by the time I get to the store Thumbtack had taken the money off my card for a lead that never replied back or called.
Date of experience: November 10, 2018
Number 1 to use the Lead Service. It takes about 10 days to 2 weeks just to get online to except Leeds. You have to get past customers to give you reviews and get up to 10 reviews on there before they start giving you leads then the leads that you get some of them don't respond because it's mostly by text or through the app, nothing is on the phone. It's very hard to get a hold of the customer I had the service and I was getting familiar with it and then they cut me off and blamed the reason why it was cut off for another company service. I guess they didn't pay them and they've decided to shut mine down and told me and Tall. This other company has fixed would need to be fixed I would be closed anyone looking for this type of service I would not recommend thumbtack terrible service. You can't get nobody on the phone everything is done by text message. You can't talk to a person it's all done by a computer
Date of experience: May 5, 2023
Tried it for the sake of trying to see if it works but it is a completely rip off website
They send leads to you to bid on for the job, charge you 5.67 to send a quote to customers and then say in the website no pro have not contacted this customers as yet, then you send your quote for 5.67 to the customers only to be told that you are not
Hire from customer and that they saw your quote, so their dont have to refund you back money, also they send lead to 5 other pro in that area to compete with your quote only to charge dog cheap prices from you sorry for the customers they are getting rip off with thumbtack
Date of experience: February 9, 2018
Horrible customer service the representative refused to let me speak to a manager. A representative promised a refund two weeks ago I never got it and they said I would have to wait for this representative to come in. Why would I have to wait for a representative to come in, I would understand if I had to wait for the manager but what? I've spent so much money and regret ever doing business with this company.
Date of experience: February 19, 2020
I was in search of someone to repair my desk top computer. I used Thumbtack to assist me in locating that someone. Thumbtack referred me to Jun Kim, who did an excellent job. He repaired my computer in a reasonable amount of time at a very reasonable price. Alma
Date of experience: July 15, 2016
I spoke with Charlene in customer service to bring to her attention that they had double changed me for the same lead. They approved and refunded the amount, however only as a credit. When I inquired with Bernado in customer service to put it back on my card, they refused and said they do not give refunds even for mistakes they have made.
As a consumer I have enjoyed this service but from a vendor standpoint I have felt incredibly disrespected and belittled. It is unfortunate that they don't respect their vendors.
Date of experience: May 24, 2019
We have been members for years. We told them we need phone numbers for the leads to work, we have to be able to follow up on leads. Thumbtack said they are working on it, but never do.
We have kept a list of the leads we are not interested in, or deleted, only for them to show up again under "requests".
Date of experience: March 31, 2017
The leads go nowhere--quotes are submitted and then viewed and then nothing. Then all of a sudden when you try to quote you must spend money because all the bogus requests used your credits and then you need to pay for more. Shame shame shame on them.
Date of experience: April 10, 2017
I have told TT many times to allow homeowners the option to pay $1 to connect with a contractor. Contractors could then have the OPTION to only see the homeowners that have paid. It would screen out the unserious. Until then I am not buying more leads to nowhere.
Stop placing all the burden on the contractor to prove their worth and ask homeowners to prove their worth as well.
Until then the product is no good. I tried TT first in 2016 and found that most homeowners were unserious or had wild expectations of cost (quote: Sorry I'm looking for someone to remodel my kitchen for $500). I thought I might give it a go again in 2018 only to find that they now sell leads completely in the blind. In other words the contractor not only has no idea of the quality of the product before they buy, they now don't know what it costs. Crazy.
Date of experience: April 29, 2018
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
