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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
They are the baddest agency I ever seen,they stole money from business owners,I don't have any customers and they take my money. When they give a number to contact a customer, it was a wrong number, and they give me a customer off my work area, they took $162 from me, I ask for a refund and don't want to deal with them, they don't want to give me the refund, and they talk about their policy. They made the mistake and they want me to paid for it. The customer they give me they not even real. Every time I call customer service they say they can't do anything for me, don't deal with them.Run far away from them
Tip for consumers:
They bad, and the customer service is not good at all. Don’t try with them, they are lying about their service
Products used:
Marketing services
Date of experience: November 22, 2022
All other lead sites give you the customer information and connects you when you you pay for the information. This service just allows the contractor to send a message to the customer and if the customer views it they charge for it. The contractor never gets a single chance unless the customer emails them or calls them and you know how that works. So it is a complete waste of time and money.
Date of experience: August 2, 2017
After spending thousands of dollars as a pro for leads on thumbtack 6 months having a 5star rating as a contractor I received 1 bad review from a customer who was upset about the price I have quoted them over the phone meaning I was onsite with tenants and not the homeowner then I received an email from thumbtack saying my account was deactivated and would not be reactivated.So I thought it was a mistake I reached out to them and was told that they could not disclose the reason for them deactivating my account right on another customers job that had reached out from thumbtack so all it really takes is for someone to be ugly to you to get you kicked from their platform my advice is invest in yourself get a website.I also found out after researching other for other companies like thumbtack that they were hacking other site redirecting them to their own I now use a different site that's way better! This was one of the sites I found and they told me they had no affiliation with thumbtack
Date of experience: June 15, 2023
I had A small room that needed vinyl flooring. The room was prepped and ready to go. Presto FLOORING's Joe Murillo responded quickly with a detailed quote and was able to do my job within a day. He came prepared with all the equipment that he needed. The job was done in four and a half hours including a quick trip to Home Depot.
Joe is a pro and knows his job well. I think my job was a piece of cake compared to the many intricate flooring jobs he is capable of.
I would definitely recommend him!
Date of experience: July 21, 2020
I have used Thumbtack as a pro and as a customer and have had terrible results. The leads they send to pros are either fake or from price shoppers. The pros they have sent to me as a customer are less than reputable. Their pricing model is constantly changing, as is the way they request quotes from their pros. They take customer information and sell it and then take any customer feedback or reviews and claim the content as their own, preventing the customer from modifying or deleting content.
Date of experience: December 13, 2017
Love your work, my home every time you come is wonderful! You work very well! For this reason have you to 3 years cleaning my house... love your work, cleaning and excellent and you are trustworthy! Thanks
Date of experience: April 10, 2016
Though the people at Thumbtack deserve a 5 star rating for maintaining cheery voices during a service call they receive 1 star for the absolute lack of information and resolution. Their new "ProAssist" has created nothing but problems for many professionals. I was told that if they send the quote to the wrong people to "just call for a refund". I don't have time to call them every day for quotes sent out incorrectly. They cannot get the service areas correctly selected. The "ProAssist" team is not talking to the old team. No one knows who is doing what. You will get different advice or no advice whatsoever based on who answers the phone... and they all sound the same anyway... maybe the same gal? Who knows. I will be going back to Yelp, Noomii and elsewhere to find my requests and advise anyone who wants to try to be prepared to pull your hair out.
Date of experience: April 7, 2017
It is bad enough that I do believe they had fake people create the service requests, but they charge you in large lots for points. I had to leave behind money that they refused to refund after I didn't like the service! Horrible ripoff, stay away!
Date of experience: October 5, 2017
Bill Kai and his crew came to my house to bid my job it was awesome had the bid within the hour and they came back and did the job did a awesome concrete finish on my patio awesome job kai and bill you guys are awesome keep up the good work guys
Date of experience: April 27, 2016
We had our carpet cleaned here at Auto City Speedway! All Around Carpet Cleaning took on the challenge of cleaning our carpets. (We are a race track!) Paul was very prompt on his arrival time given for an estimate. His prices were very reasonable... We didn't have to wait long for an appointment to clean. He was very accomodating to our needs. AND... the carpet is now cleaned and looks FANTASTIC! We won't need to do any more "Comparison" shopping... All Around Carpet Cleaning will be our FIRST CHOICE from now on!
Date of experience: June 29, 2016
Terrible customer service - They took my money but wouldnt help me set the account up properly. I had a free account set up. When thumbtack called with a cyber monday offer I decided to take advantage of. I wanted to have both of my businesses represented. They rushed me through the process and didnt tell me that once a name was on the account, it couldnt be changed. They didnt help me set up properly and basically had NO solution for THEIR mistake!
Date of experience: December 1, 2020
Most customers or "leads" are people that no one will work for for various obvious reasons reasons like they have lines on there house for non payment, expect the impossible or want everything for free. One lady said she was missing a shovel and I lost out on $500 for a shovel later she found it but my $500 never saw it. Another lady couldn't find her tape measure later found it but I have yet to find my payment
Date of experience: October 31, 2018
I was referred to Kenny Vargas of Pura Vida Pool and Spa Professionals because our spa was not working. We have had the spa for14 years and this was the 1st time we were having an issue. Kenny spent a lot of time diagnosing the problem. He worked really hard and it was really hot but he was a cool as a cucumber. He replaced the necessary parts and the spa works great! Kenny is also very personable and a joy to do business with. If we ever have a problem in the future I would not hesitate to call him and will refer him to others.
Date of experience: July 26, 2019
I have tried this for a year, I got around 150 quotes request for audio rentals in Central Florida, at least 70% of the quotes I sent they never viewed them, 29% they viewed the quote but didnt say anything, i even tried to see if I was charging too much and i sent quotes just charging $100 to rent microphones, speakers, digital sound board, monitors for concerts, everything for $100! And they never said anything. I just 1 hire from 150 requests!
They are just looking for prices to plan their events, not to hire from Thumbtack, sad :(
Date of experience: June 13, 2017
They charge you what they want when they want. If the customer sends you a message saying hi I decided to go with someone else, they charge you. They said that was a lead. How is it a lead when the customer tells you they are going with someone else? They have a "NO REFUND" policy. I wanted to give no stars!
Date of experience: May 1, 2018
I just listed my business on this site and next I had customers coming in I tried Angie list but it takes seversl days just to figure out how to sign up oh best part no hidden fees and pick your own budget
Date of experience: February 20, 2017
Thank you Jesus Diaz! He took on the challenge of finishing a crawl space with framing, drywall, and painting. He took a lot of pride in his craft, demonstrating professionalism and masterful expertise. A trusted gentleman and skillful craftsman. Affordable, timely, and complete.
Date of experience: October 20, 2016
Sam Spencer does exceptional work! He has done commercial and residential work for me over the past 10 years! His pricing on labor and materials is fair and very accurate. He has done every kind of project for me from concrete to windows to roofing and flashing to siding and ceramic tile and painting and plumbing and drywall. I have dealtt with many contractors in my 65 years both on a personal level and a professional level and Sam Spencer is heads and above the rest. I give him my highest recommendation to anyone who wants great workmanship and fair pricing!
Date of experience: September 6, 2021
Thanks for this awesome review, Larry! We're so excited to hear about the great experience you had with this pro. Thanks for utilizing Thumbtack to find pros for your projects, sounds like it's been going well. We'll pass this positive feedback along to our team, thanks again.
Overcharged for the leads. Even if client cancelled on the app or not matching preferences. Not getting respond from customer service. Now they changing $150 minimum on your card for leads. Scammers and thiefs
Date of experience: March 20, 2023
Being an 80 yr old widow with health issues I desperately needed help with my 28 yr old small condo. Debbie came here and after organizing the kitchen cabinets she wallpapered the kitchen with a cheerful blue and white paper. She made a valance and covered the dining chairs with the same fabric. She then created a cozy guestroom from a catch-all room. What a pleasure to wake to everyday.
Dorothy
Date of experience: September 19, 2016
I have been a caterer on Thumbtack for about 2 years. One thing I noticed from the beginning was that the people who are making the request does not have to pay. I soon found out from countless would be clients that they just wanted to see how much it cost to cater and that they weren't planning a party. Some people said they were just web surfing and came across the name and tried it but with no intention of following up. I have made numerous attempts to ask Thumbtack to let the clients know this but they have done ABSOLUTELY NOTHING. Now, there is no hiring on Thumbtack for caterers and I am inclined to believe what some of the other professionals are saying and that is many if not most of these requests are made up. Of course Thumbtack does not lose money they are making money off the professionals. Very bad practice, like leaches sucking off your blood.
Date of experience: July 13, 2017
I had a 75 inch TV mounted on the wall also I had a laundry room door that was broken and repaired by blessed by the best and it looks better then it did when I moved in my home. I also had pictures hang all through the house and small repairs done to my bathrooms on a scale of 1 to 10 I give them 11 I will recommend this company to everyone
Date of experience: October 11, 2015
I had the same exact problem, Thumbtack cancelled my account because I was associated with a company not allowed on Thumbtack. I responded to many request spending $100s of dollars, they refused to provide a refund after I requested my money back. They are not only a scam but a total rip-off. If my account was cancelled I should have received my money back.
Date of experience: April 25, 2017
I used Wendy Heller as a private dog trainer for my three dogs. She showed us how to train our dogs with positive reinforcement. Our dogs responded very well and I found I wasn't yelling all the time. I would recommend her and found it to be a positive experience.
Date of experience: August 8, 2016
I recently found Dwayne Goodwin and asked if he could do a few paint jobs around my house to clean up previous work another contractor preformed and I couldn't get to return to fix. Not only did he do a great job he improved the previous job quickly and affordable.
Date of experience: December 20, 2015
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Hi Judith, it's disappointing to hear that this was your experience with our team. It sounds like there may be some misunderstandings surrounding paying for leads, preferences, and refund requests. We'd like to help improve your experience if we can, and share the methods of getting in touch with our support team, and resources available to you. You can get in touch with us by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. You can also reach us by emailing support@thumbtack.com, or by sending us a private message via social media (Instagram, Facebook, Twitter). We encourage you to review the various pro resources we have in our help center: https://help.thumbtack.com/.