Thumbtack

This company has gone done hill, as you will see by the other reviews, they once had something great going, and now it's gone.

Unlicensed contractors marketing as professionals

People leaving false reviews on pro pages in order to hurt their business, some of these people with no actually interaction with the company.
Thumbtack does nothing about it.

Prices have doubled and have become hard for pros to afford, so expect to pay more for service and get less of a result when high someone from this site.

Been on thumbtack 1 month. Have spent more on "leads" than made off them. Charge outrageous amounts for absolutely nothing. I believe they are bots. Most have no response, no answer when you call, no text and never call you back.I asked for refunds. None! If the "lead" is "real" why absolutely nothing? Example: Today. Paid $63 for a "lead" which was sent to 6 different pros. If all paid $63, Thumbtack made $378 in total off one "lead" but say they limit competition. How so? Scam and hiding my business. Will not waste anymore money. Robbing small businesses owners!

My wife and I run a mobile photo booth for weddings and other events in our area. We thought this would be a good way to get our name out beyond regular advertising which we do. A ton of leads have come in but nothing has ever come through! PLUS, I put in our description before I send the quote that "please contact us via phone or email to discuss any details personally".
It would save "credits, right? Why can't we just pay for the lead and then deal with the people directly? Something tells me this whole thing is a scam

To many people just wanting prices and have no intention of building. At $50,00 plus per lead plus time and money spent driving to meet people that don't know what they need. Also as a Pro you are NOT supposed to be charged for leads when your calendar is blocked! Guess what not so, then this company hides behind do no reply e mails instead of answering phone calls. Save time and money, go to Home Adviser or some other reputable business.

It took me 42 tries to get one job on Thumbtack. The system doesn't allow you to weed out people that are just fishing for a price. Too many leads with no phone number available. Gigmasters requires a phone number and so does Eventective. I did everything asked. Been verified, submitted reviews, pictures and videos of the band. Website links. It doesn't make sense to put any more money into this site. When my credits run out so do I.

The main issue with Thumbtack is that it makes you sign up for a "generous" spending plan each week. Once your credits are up because people even accidentally clicked on your profile (and yes, be ready to spend $25-40 on a lead) your profile disappears from the site. The lead that contacted me cost me $23 and then it turned out the budget for the job was about 1/4th of what I charge. When Ireached out to Thumbtack after numerous calls on multiple days I received a message: "thumbtack is training employees and there's no one to answer the call, goodbye". I was trying to get my "one time courtesy refund" This place is pathetic and I gotta say I am in better place with bark.com now. At Bark I would purchase credits and use them only when I wish.

I called for help with my laptop because it would not connect to my wifi. William Thomas came over within a few hours to fix the problem. It was a bigger problem than thought so his partner, Cameron Duran joined him at my home and discovered all kinds of programs running in the background. It took some doing but they fixed it. Mr Thomas even stopped by the next morning to make sure I restarted it and checked it again. This is REAL customer service! These great guys are in El Paso Texas.

I'm disgusted at how this company treats their pros. Specially when we spent hundreds of thousands of dollars for leads. They are greedy and they treat their professionals very poorly this is not a business model I will ever want to be associated with again

I thought this was going to be a good site but after I figured out that I have to set a weekly budget for every service, and the minimum was $30 which would buy just one response to my quotes, my jaw dropped. I offer about 10 services through graphic design so I'm supposed to fork over $300 a week to get leads that may go nowhere? Forget about it!

But of course as I was reading these outrageous terms after submitting my first quote on a job, I started seeing no less than 12 new quote requests pop up in email. All time and date stamped within minutes. I've been on freelance job sites for years and this just smacks of fraud. Even horrible, phony sites like UpWork don't have this kind of traffic. Fake, fake, fake.

Worst business I have ever dealt with in in my lifetime about (50) years. They don't know how to communicate. The thing is they give little info so you don't make money. Fraudulent.com should be there Name. -5 deflated Stars ---5 below 0 Status

I cannot say NEGATIVE things enough about Thumbtack. It is such a pain in the $#*! for contractors and pros. They charge you twice for the same lead, they send leads even if you block off your calendar, opportunities section is full of fake leads, they never ever speak up for the pros. If you have a brain, please use Google ads,Yelp or other social media platforms instead of this fake company. Oh, last but not least their customer service is in the Philippines and you can only reach out to them via text message. It takes at least 2 days to hear back from them.

Too bad experience with Devon at Thumbtack. She basically forced us to accept a claim made by a lier customer. We sent proof of the service and she didn't care. Closed our account and didn't check how many people were being serviced that day nor the paid leads that just got through.
I dont recommend using thumbtack for PROS if they are not transparent or set up a committee who can take a decision of such caliper as to shutting down an account with a year of history and hundreds of people served. With 4+ stars

I have been a member of thumbtack for 2 weeks. I received 6 calls gave them a price quote nothing happen. For a week now I received no calls.no e-mails. I called the company and they claim is a slow time there has to be a better site that will give me more customers. Keep you money in your own wallet.And find some one else.

My husband had a company singed up with thumbtack for almost 3 years.
At initial sign they made everything look legitimate but slowly and now very greedily they have their own people who create fake leads and involve every other company possible that is turned on to show up in search results therefore charging everybody for the same job, after they come up with all kinda of excuses to either cancelling the call, saying they went with someone else already, or lie that they didnt know they supposedly have a insurance company to do the repair for free.
Unfortunately that is the world we are in right now!
Their greed shall be their downfall to an end.

Be careful of this site. They are purposely vague in their pricing explanations because they don't want you to know your costs. They are only interested in getting your referral money, even if it means charging you more than the contract worth. I quoted a client a very low fee for a quick question and Thumbtack charged me $46 over the quote... yes I just LOST $$ on a Thumbtack engagement. Also, their customer service is useless. They only send canned answers and really don't try and resolve anything. No customer focus at this organization. Businesses Beware!

As far as I can tell they do no research on who they let list as pros. I'm all for second chances, but I hired a personal trainer, and like an idiot didn't do a simple google search before hiring him because I trusted Thumbtack had done that. After he ripped me off for 150 bucks I searched him and found his mug shot, then criminal history. He had just gotten out of jail for threatening to kill someone, gun charges, CDS, etc. I'm afraid to changing my rating of him and I can't delete it. I let this man into my home with two kids as a single mom.

They advertise no fees until a client responds to your bid. Then fake clients respond, they probably work for thumbtack and ask a question which means $25 is billed to your credit card. Never heard from again! Money grabbing rip off! Do not fall for this scam!
Chef Wayne

I would highly recommend putting money elsewhere - either advertisement or improving tools you already have instead of giving thumbtack money. It cost me $30 to simply have someone ask me a question. I look at the insights to see that this customer spoke with SEVEN people to get some more "info" from other businesses. Which means that they made a couple hundred dollars off this one customer looking for business.

Thumbtack has lost me and a few others to their terrible platform. There are other companies (bark.com) that do the same thing for less money. Either way, I'll be spending money on advertisements and word-of-mouth to get my business out there.

After reading many reviews about Thumbtack, I am now hesitant to use the service. There were almost as many negative reviews as positive. It seems that Thumbtack does not always have the interest of others (customers and business professionals) in the forefront, but instead operates on its own best interests.

Four professionals responded to my inquiry but only three followed up after I contacted them. Not a bad percentage.

It is hard to make a decision based on one person-to-person meeting and very little public information available on who these people are and whether or not they are trustworthy. For that reason I have decided to query family and friends to get suggestions on qualified professionals.

Based on all this, I would relay to anyone who asked about Thumbtack to proceed cautiously.

This site is a financial nightmare for a service provider. My company wasted some money and moreover, time communicating with leads who were evidently not serious. Professionals, beware of this company, as well as all others like it designed to drain small businesses.

Yes it really is a scam. This site operates off an extremely broken system. Leave it free for the person submitting the quote but charge a hefty fee to the artist. This introduces the age old problem of "window shoppers" into the equation where they don't actually have interest in buying they just want to see the price for whatever reason. How hard would it be for people to input fake quotes and drive a competitor away from the site? You say it's "up to us" to land the job but your allowing the jobs to never exist in the first place. You know how many quotes I sent out to 16 year olds looking for a makeup artist before consulting their parents? Fix your system.

Customer service is virtually non-existent, prices are highly inflated, and your time and money spent with Thumbtack.com is ultimately wasted. This company lacks integrity. Just one example: If a competitor contacts you to find out what your prices are, you instantly get charged a lead fee which can be $10 or higher. Thumbtack should be rubbed off the map and banned by search engines.

Hired a "contractor" who seemed to know what he was doing, estimated the job for $1650 done in 5 days. After almost 3 weeks and an additional $350 we finally gave him his last payment and chased him away. He screwed up so many things and was careless enough to cause some damage to our master bath. He left a messy workplace every day and we are well rid of him. We will spend the next month fixing his screw-ups and making things right. If it helps, his name is Harold.