• Bookmark

    Thumbtack

Thumbtack

Write a Review

Overview

Thumbtack has a rating of 1.6 stars from 1,567 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 101st among Local Reviews sites.

  • Service
    294
  • Value
    286
  • Shipping
    119
  • Returns
    164
  • Quality
    256

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.7%
Positive
1
Neutral
1
Negative
35
View ratings trends
223
See all photos
How would you rate Thumbtack?
Top Positive Review

“Moving with Krueger Enterprise”

Kevin F.
4/20/23

These 2 men are awesome. Their professionalism and the quality work reflect on how Kreuter Enterprise moving company run their business. Their responsiveness is like no other out there. If you want a moving company that care about you and your furniture this is the company you should hire. I will be hiring them again on my next move in 3 weeks. Thanks again. Kevin F Deltona Fl

Date of experience: 4/19/23
See positive reviews
Top Critical Review

“They steal your money.”

Isma V.
12/4/24

They steal your money. The client sends you a message and they already take 35 dollars from your card. This company should be closed. Absurd! You pay to receive messages from potential clients who have the right to write up to 5 professional messages. Imagine how much they don't earn per person if they don't close the business. Absurd!

Date of experience: 12/4/24
See critical reviews

Reviews (1,567)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (157) phone number (58) credit card (53) business model (30) home advisor (23)
Thumbnail of user jeremys69
Illinois
3 reviews
5 helpful votes
  • Send Message
June 6th, 2016

Reviews of other business performance and they have there name next to it.

Use google, bid sites, anything other than this. My MBA and professional opinion don't even waste your time with thumbtack.

Date of experience: June 6, 2016

Thumbnail of user mariannel14
North Carolina
1 review
2 helpful votes
  • Send Message
March 27th, 2017

Thumbnail says it has property guarantee. We had a $1600 tv stolen and thumbtack did nothing to help. They say the contractor is off their list. Wow helps me a lot. Thanks thumbtack

Date of experience: March 27, 2017

Thumbnail of user flpainting.ken
Florida
1 review
0 helpful votes
  • Send Message
July 27th, 2023

We joined back on April 2023 and I still haven't had lead from thumbtack and what's worst you could never speak to a person there.

Date of experience: July 27, 2023

Thumbnail of user thereseg3
Washington
1 review
6 helpful votes
  • Send Message
May 28th, 2017

Most of the responses we received were not licensed or insured businesses and people who had lost their license from infractions. Will not use this service again.

Date of experience: May 28, 2017

Thumbnail of user davidc7476
Florida
1 review
4 helpful votes
  • Send Message
February 13th, 2023

The worst platform ever! Horrible, money hungry machine. Do not use as a contractor or consumer. The will suck you dry of all cash!

Service
Value
Shipping
Returns
Quality

Date of experience: February 13, 2023

Thumbnail of user pameab
Missouri
2 reviews
0 helpful votes
  • Send Message
April 15th, 2016

Although I went with another landscaper as he did both types of work this company was very kind about me changing my lawn service... I am sure they would do great work

Date of experience: April 15, 2016

Thumbnail of user hr107
Virginia
2 reviews
2 helpful votes
  • Send Message
April 27th, 2021

This company will milk money from you as much as possible. They have very deceptive business practices and a sketchy at best "refund policy". I am currently not using this company because of these reasons. The "leads" they "sell" you are sold to multiple different contractors within the same work category. They will take the money directly from your account without asking or needing any authorization per their contract terms. If the "lead" even reads your initial contact text you're not eligible for a refund wether the "lead" replies or not. When I was last using the service I was paying anywhere between $30-$50 per lead! Mind you, I'm not a high ticket contractor. To make things even worse, they don't let the consumer on the other end know that there are contractors paying good money just to send them a message in the hopes of bidding on their job. The majority of their "leads" are cheap homeowners kicking tires. You can literally have more success knocking on random doors or cold calling. You can and most likely will spend more money than you'll earn through their "service". I would recommend any new business owner steer clear of this terrible, money hungry company. Any response you see from Thumbtack on these types of critical reviews is purely lip service, they take absolutely no action, the service only continues to get worse. I used to recommend this service to other contractors at one point, now I'm waiting to have the satisfaction of watching them go out of business, fingers crossed.

Tip for consumers:
Don't do it.

Products used:
Lead generation for contractors

Service
Value
Quality

Date of experience: April 27, 2021

Thumbnail of user terrys68
North Carolina
1 review
1 helpful vote
  • Send Message
July 23rd, 2015

PROFESSIONAL, EFFICIENT, AND PUNCTUAL are just a few of the words I would use to describe Anthony Watson's moving service. At a very affordable rate they removed the stress of moving my furniture from off my shoulders which afforded me the extra time needed to focus on the many other details regarding my move. No hourly charges or fees here! The owner came to my residence and assessed a FLAT & AFFORDABLE FEE despite the length of time involved. There was constant communication and transparency via email, they anticipated & addressed all needs both current and those that could potentially arise, and they even provided an extra boost of confidence by securing and padding my furniture! I would recommend this company to anyone! Sincerely, Terry S in NC.

Date of experience: July 23, 2015

Thumbnail of user nolac
Ohio
1 review
1 helpful vote
  • Send Message
January 2nd, 2015

C+M Lawn Care has been in business for 25 years and are still going strong. If you need your grass mowed or the weeds taken care of he's the one to call.

Date of experience: January 2, 2015

Thumbnail of user carolc6
Illinois
2 reviews
4 helpful votes
  • Send Message
September 4th, 2020

I've been on thumbtack several years and have officially stopped following up on their leads. The cost of the leads is never predictable - fluctuates constantly and expensive - which means I end up quoting higher prices so I don't lose money delivering the service - customers would be better off to call service provider DIRECT. Now they require a background check to quote - I have 20 years teaching in public schools and 50 years providing services in homes and in mine - have never had a complaint. I don't feel comfortable handing over ALL my ID info - including SS to these anonymous internet services of whom I have NO info regarding THEIR credibility and overall security on site. I am DONE with these - I'll look for other advertising that is more productive and less expensive!

Date of experience: September 4, 2020

Thumbnail of user marcw23
California
2 reviews
8 helpful votes
  • Send Message
July 9th, 2015

Unless you're one of the 5 that sit on their cell phones and monitor it every second -- unless you respond to and of the ACTUALLY worth while posts within NANO-SECONDS --prepare to waste a LOT of money for constant disappointment.

Even IF you get in and are able to land a quote unless you literally low ball yourself and services you're not going to land a project. After the first couple attempts when it became clear I had to respond instantly and I got no reply to a quote I cut my professional services to about $10 an hour just to see if I would land something --NOTHING! Which also tells me this service is probably catering to kids / people that can work for peanuts. OR -- MORE LIKELY--they're fake posts generated BY THUMBTACK

Oh yeah -- and the positive reviews? Chances are very good that's their happy money-stuffing staff stacking the reviews ala Amazon-esk.

Date of experience: July 9, 2015

Thumbnail of user michaelo1985
Tennessee
1 review
0 helpful votes
  • Send Message
December 22nd, 2022

Here's the thing about Thumbtack: You cast your request to the winds and you could get just about anything in reply. I've found some terrific contractors through the site, which has been occasionally helpful as I've relocated to two new cities in the past 4 years. But I've also found a greater number of poor tradesmen, and at least two unqualified disasters. QUALITY CONTROL IS A MAJOR ISSUE, and as a result it is an exercise in random chance to hire anybody with fewer than, say, 25 strong reviews.

If Thumbtack is ever going to improve its value proposition from the customer side, it needs to do something to set the bar higher for the trade side. Without that, this is just the Wild West.

Tip for consumers:
Caveat emptor--let the buyer beware.

Products used:
A wide variety of contractors, including flooring, painting, HVAC, electrical, plumbing, and general contracting.

Service
Value
Quality

Date of experience: December 22, 2022

Thumbnail of user jamesm5059
Arizona
1 review
1 helpful vote
  • Send Message
July 1st, 2021

OMG What an incredible waste of time and MONEY! So, so much money lost on this site that I may as well have gone to a casino (it may have been more profitable that way)! First off, they are GREEDY! $25.00 for a lead that never responds back to you, gives you a disconnected phone number, and when you ask them to refund your money, they DON'T! I mean, they're basically making millions by EXPLOITING honest business owners... I AM STARTING A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. If you want to be apart of it, my contact info will be at the bottom. I HAVE BEEN GIVEN LEADS THAT ARE OBVIOUS SCAMMERS AND PEOPLE WITH ABSOLUTELY NO INTENT OF USING MY BUSINESS!

Thumbtack, you should be ashamed of yourselves! You literally manipulate your users into using an unreliable platform for your own gain... ILLEGAL!

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2021

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

James, we're sad to hear that you feel this way after using Thumbtack. Our goal is to help you see success and while we may not be able to guarantee that you'll win every lead, we can help you to see a great return on your investment. We also welcome any feedback you can provide about pricing for your category. It's important to us that we provide fair pricing for every category and your input matters. We work to apply feedback where we can and we heard our pros when it comes to having verified phone numbers on every lead. We've recently updated this on leads moving forward. Please feel free to reach out to us via one of our social media channels and we can work to help better your experience, provide tips to help you see success, and take in any feedback you have for us to help make Thumbtack better for both our pros and customers. We hope to hear from you soon and look forward to speaking with you.

Thumbnail of user dsm1
California
1 review
3 helpful votes
  • Send Message
December 14th, 2016

As a follow-up to my initial review, I called the company. After what seemed like hours on the phone, they virtually implied it was MY fault for not vetting the contractor I hired from THEIR website. So now it is MY fault! Folks, I just saw a TV commercial for these guys and I've got to tell you, PLEASE PLEASE PLEASE be careful who you hire. Get credentials, ask for previous job pictures to references, in other words, DO YOUR HOMEWORK FIRST before you hire anybody from this website. Try another like HA or Ag's list first, If you are smart as I believe all of you are. I'm an older person and I blew it. Learn from my mistake. You won't be sorry.

Date of experience: December 14, 2016

Thumbnail of user michaelr264
Virginia
3 reviews
6 helpful votes
  • Send Message
September 19th, 2016

I figured out their scam tonight. I finally bid a job after being persistently asked by Thumbtack to do so. I asked the homeowner to let me know one way or the other. She opened by bid at 7:30 pm and responded right away that the job had already been done today. The jobbers are not updating their files and we keep sending in quotes not knowing if the job is even still available, There is no way for us to know if a job is already sold because the jobber just does not update his files. Just like a weekend warrior, doesn't give a damn. Since we never get contact information we will never know unless we ask the homeowner to fill us in when they buy a contract. Thumbtack needs to figure out a way to keep this from happening, but then that would cut into their revenue. And again why do 8 or 20 jobbers need to be given opportunity to bid on a job anyway? Isn't 3 or 4 enough? With 8 or 10 bidding, one is going to be a low ball bid. All the bids are coming through these bastards and we are being screwed. Sounds like time to contact the attorney general of my state. I'm pissed big time! And I thought that most of the jobs were phony; they still may be. No way to know is there? Hello Mr Attorney General pick up the phone.

Date of experience: September 19, 2016

Thumbnail of user jeanw295
New York
1 review
3 helpful votes
  • Send Message
March 10th, 2020

This country is so far from its core values its ridiculous. They are all 2 busy chasing money to help 2 senior ladies that only need them once in awhile.

Date of experience: March 10, 2020

Thumbnail of user joanc74
Michigan
1 review
9 helpful votes
  • Send Message
June 8th, 2017

If you are a professional looking for jobs on Thumbtack, don't waste your time or money. Thumbtack contacted me, asking me to set up a profile on their website when they first started, so I thought I'd try it out. It didn't take me too long to figure out they were in way over their heads. They didn't know anything about my business category and expected me to give customers quotes from basically no information. I submitted suggestions numerous times about how the quote process for my industry could be improved, but no one ever listened. (I have 20 years' experience in my industry, so I think I have some useful advice to give.) A former Thumbtack employee even hired me to do some work for them while she was there, and after she left the company, it's gone even further downhill. It's almost impossible to get clients to submit reviews since they are not obligated to do so... and submitting quotes costs money! I refuse to pay any money to submit a blind quote if I don't even know what I'm quoting. They allowed me to delete my account without a fight, probably because I never paid a penny for my credits; they were all rewards earned by helping THEM over the years! Some thanks, Thumbtack.

Tip for consumers:
Customers, you will be sucking money from some innocent Pro's account if you request a quote, so keep that in mind whenever you don't feel like replying to someone for their quote, to at least tell them you've hired someone else.

Service
Value

Date of experience: June 8, 2017

Thumbnail of user chrish944
Virginia
1 review
0 helpful votes
  • Send Message
May 28th, 2019

Got ripped off by company today for $60 lead I never accepted and cost me overdraft fees as well. Just starting out that really hurts. Rip off much better options that are more upfront and honest

Date of experience: May 28, 2019

Thumbnail of user drc10
Texas
1 review
0 helpful votes
  • Send Message
May 5th, 2017

Hired a plumber in san antonio name sosa the plumber through thumbtack, guy did a great job and he didn't hit me with those stupid over price plumber charges like most plumbers do. I recommend him...

Date of experience: May 5, 2017

Thumbnail of user marym393
Georgia
1 review
0 helpful votes
  • Send Message
October 4th, 2016

Larry has done many jobs for me. He has built me a porch, electrical work. Plumbing, lawn care etc. Larry is very dependable and trustworthy. I will use him again when the need arises. M. Morris

Date of experience: October 3, 2016

Thumbnail of user alexh661
Washington
1 review
5 helpful votes
  • Send Message
February 12th, 2021

I've watched Thumbtack for the last 7 years go from a platform where a competent commercial artist could make a decent living to a place that only benefits clients seeking top-notch work and not willing to pay a professional wage for that work.

Used to be clients were required to post their budget ranges so that experienced artists could avoid the $5/hr crowd, (which is 90% of their logo seekers) but since they got too many complaints from clients saying no one would take on their assignments, they're eliminated that except for website design.

I used to average $50-$80/hr on work for serious clients who wanted serious design development. Now I'm lucky if I can average $20/r/ Prices you pay for a quote have gone up from under $10/hr to over $30/hr. You get billed for clients who are just looking and don't commit and clients who don't end up hiring you can leave scathing reviews!

They have continued to raise their rates during the pandemic even though clients have no more money to hire pros to do their work...

Partronizing support team often offers NO viable solutions to your problems.

I would recommend this plate form at all.

Tip for consumers:
Be prepared to spend a lot of money and get little in return.

Products used:
I provide a service.

Service
Value
Quality

Date of experience: February 12, 2021

Thumbnail of user gloriac53
Pennsylvania
1 review
1 helpful vote
  • Send Message
February 15th, 2017

Davis handyman home improvement done some work for me he is talented and experience and know what he is doing i was very comfortable with it, it was in my budget he refinished my basement hong drywall installed shower toilet sinck cabins and more he is very easy to work with is price or reasonable i would recommend to anyone

Date of experience: February 15, 2017

Thumbnail of user meghant71
Pennsylvania
6 reviews
8 helpful votes
  • Send Message
June 23rd, 2022

Do not use this site. I learned the hard way that any old company or person can sign up to be on Thumbtack. There is no real vetting. After my experience, I'm starting to think this site is a total scam.

I had an issue where I posted a review for Company A, but it was actually Company B that came to my house. Because my partner and I both were working to find a contractor, there was some confusion and I left a review for the wrong company. Whoops. Easy to fix? Wrong. I could not delete or edit my own review. Really? That's certainly inconvenient. So I emailed them with the error.

I've dealt with two customer service reps (one supervisor named Jeff) that have told me that due to their "integrity" they cannot remove the review. As I said to them, what kind of integrity is it to leave up a review for a company it doesn't belong to? This is false and untrue and should certainly be removed.

What made it worse was the condescending form letter. It's as if no one is listening or cares. Thumbtack has absolutely NO integrity, in my mind.

I will be deleting my account and not using them. I hope you choose to do the same. Who knows how many bs reviews there are due to the fact that one can go on there seeking revenge or otherwise and just making something up about a company they did not use.

Service
Value
Quality

Date of experience: June 23, 2022

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Hi Meghan, thank you for bringing your experience to our attention. We'd like to look further into your review dispute and help. We also want to address the concerns you mentioned about the legitimacy of reviews and the way our Content and Review Policy works, which you can review in full here: https://help.thumbtack.com/article/content-and-review-policy. Consumers are only able to leave reviews for pros if the pro shared their external review link, for past jobs, or if you've worked with them on a project and interacted within the messenger. ​In order to maintain trust on our site, Thumbtack doesn't edit, change, or delete reviews that comply with our Content Policy. Thumbtack consumers can add one update to each review, instructions for that are here: https://help.thumbtack.com/article/update-review. You're welcome to send us a direct message via social media, so that our team can look into this for you and ensure you're getting the support you need. We hope to hear from you soon.

Thumbnail of user aaronp228
Mexico
1 review
0 helpful votes
  • Send Message
August 13th, 2020

THEY CHARGE YOU A SMALL AMOUNT AND THEN IF YOU CANCEL THEY RATTLE OFF A BUNCH OF CHARGES REALLY FAST. READ THEIR TERMS AND CONDITIONS BEFORE SIGNING UP. THE LEADS THE OFFER ARE EXPENSIVE, INCOMPLETE AND NOT EXCLUSIVE. TOTALLY AN INSANE RACKET THAT I CAN ONLY ASSUME IS ILLEGAL.

https://www.thumbtack.com/terms/

Date of experience: August 13, 2020

Thumbnail of user robinn17
California
3 reviews
30 helpful votes
  • Send Message
November 11th, 2015

PLEASE do not use these services on Thumbtack. I was horribly ripped off by $400.00 dollars and the Supervisor of Customer Service at Thumbtack would not advocate to try and get at least half of my money back. The contractors who BID for the jobs pay Thumbtack, so there's money in their accounts.
I had to have another photographer and a photo shop hire, re-do the images plus I had to pay nearly $600.00
I'll NEVER use anyone on Thumbtack, it's a royal SCAM, no better than CRAIGSLIST, maybe worse since they have a customer service team that won't help you against these fraudulent contractors.

Date of experience: November 11, 2015

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

Company Representative

Thumbnail of user thumbtackt
Thumbtack-Support -.
Typically does not respond to reviews

How do I know I can trust these reviews about Thumbtack?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Thumbtack?