Thumbtack has a rating of 1.6 stars from 1,562 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 128th among Local Reviews sites.
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Cutting Edge Home Improvement, LLC team has done several jobs for us and we liked their work so much my husband and I kept calling them back to do more! We were very pleased and would recommend this company. With many years of experience, they were very knowledgeable and it showed in their work. From a major job like a deck to smaller jobs, you won't be disappointed.
They charge for every "lead" they give you. 90% of the "leads" are fake and are probably created by their own bots. It's a total scam, and customer service is practically nonexistent! They are charging more for leads than the revenue you will get. For example $68.00 for a fake lead that might have netted a total of $390.00 if it were real. It's a total scam!
Hi I have my company which master handyman LLC I never getting any job from thumbtack also they not tell anybody if you lose the bitter no information I don't like wasting time
I was trying to find an editor in my local area and their site kept coming up with leads across the US. Not a good site.
They have done two separate huge tree trimming jobs for me recently.
I will definitely hire them again. I am very happy with the results.
This resource is useless, they do not stand by their policy. They $#*!ing lie and make u jump through hoops even after you show proof
Ben was great, very sociable and friendly. Work was done right the first time. Would highly recommend him for any of your plumbing needs.
The worst platform ever! Horrible, money hungry machine. Do not use as a contractor or consumer. The will suck you dry of all cash!
These people will steal money right from your bank account, and not respond to resolve the issue! Try it, I dare you to prove me wrong!
Dj a young was a great pick for my nephews graduation party. He's professional and knows his crowd. I would definitely recommend him!
Isaiah was a complete joke. If you like talking to people at call centers that can not help you, sign up for thumbtack.
Never use this people they are a legal scanner we spend over $300 never get any real job every thing was faked
I was a student dealing with hard times on word problem. Explaining a few examples helped me to enhance my algebra skills.
I found Joseph Dorman through thumbtack to install a privacy fence. Good job, sufficient, professional, and true to his word... also reasonable
I needed emergency service and they tell me I will receive a quote in 24 hours. This is one worthless business.
Hired Travis to grind down our tree stump and hedges done very quickly and no roots remaining. Awesome job. Great price!
This review is for Rudy Ruiz of Rudy's Painting in IL. I live near the Joliet IL area suburbs and please please don't ever hire this guy. When you give him 1/3 down, he doesn't start right away even though I told him I need this done within 10 days or so. This is a duplex for rental and I need it done within a reasonable period of time. He finally finished in just over 3 weeks which was way too long. Then when I found a few problems, he wanted his final payment right away before he would make any alterations. Then the check could not be made out in a business name of Rudy's Painting. It had to be made out in his name alone which is Rudy Ruiz. He wouldn't show me his insurance, wouldn't give me his business address, leaves his voice mail full so you can't even leave a message or get ahold of him until he decides to call back in about a week or so. Every question I had about the job he would become very upset. Now he won't redo some areas that have problems which are small until the check clears the bank. I'm afraid he'll never come back and do some touch up problems and some misc. Things that need to be concluded to completely finish the job properly. He is a Nightmare to deal with! Ginny in Plainfield IL
I receive several bartending quote request per day and I've bid on manybut received no response from the requestor and have been charge by Thumbtack for each quote on top of that. Is this a freaking scam? Are these real people requesting quotes or does this site have a bunch of little 'thumbtack-bots' dispatching bogus requests so they can take your money? First off, 99.9% of the request are submitted during the day (between normal business hours). Hmm... sounds like behind-the-scenes 'thumbtack-bots' to me. Secondly, 90% of the bartending requests are from the same town and the request look almost exactly the same (ex. From Clark, NJ. Private residence. Birthday Party. No special services requested.) Geez... I started to wonder to myself, "Is Clark NJ party central? Why are so many people in Clark needing bartenders". And finally, I find it incredibly hard to believe that no one... and I mean NO ONE responds to my quotes. Not event to say, thank you, but no thank you! Rude or scam? I'll go with "scam". #deletingaccounttoday
Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace
Products used:
pure scam
They have these apps set up so you get charged for service you don't provide, and won't help struggling contractors
Had one person respond then was charged hundreds without a name or an email or phone number for the "lead"
I received superior plumbing service from Mike of Air One for a very reasonable cost!
Mike is very knowledgeable about installing heating and hot water systems. He works with a twin brother who also is very knowledgeable about electricity. Mike is very intelligent and in my house they installed a Navien Tankless combinaton heat and hot water system.
This was a very complicated installation. It was replacing a "un inspected" AO SMITH 75 gallon water heater set up to do home heating for one occupant.
Mike is an excellent diagnostician and extremely resourceful
And prior to this he replaced a pump blower for a part which could not be obtained for six weeks! I was freezing so he found a pump, cut out the old one and sodered in a different one obtained in a day.
He is patient and thorough.
My pipes froze and he very methodically analysed the situation,
Gently shocked them so they would thaw and not burst and through questioning figured out the upstairs condo was empty and asked me to call the owner to put the heat way up. The next day all the pipes were thawed!
During this Navien installation he obtained advice from two different experts but it was Mike who figured out the problem and solution.
I highly recommend Mike who is a gentleman, extremely professional, very trustworthy(I left him and his brother alone in my house with my keys), one of the hardest workers I've seen and won't stop until the job is done right!
For a personal reference call Air One for my telephone number and no, I'm not related!
Helen E. Brophy
THUMBTACK IS A FRAUDULENT COMPANY! YOU'VE BEEN WARNED! Thumbtack will send you fake leads, take your money, and refuse to give it back. I now have to contest the fraudulent charges with my bank.
Tip for consumers:
AVOID AT ALL COSTS!
Products used:
Services
We're sorry to hear you feel this way. We strive to help you see a great return from your investment on Thumbtack. Providing you with quality leads is important to us and we work to verify each lead that comes in. If you feel we've missed something, we're always happy to take a moment to look into any leads you have questions about. Please feel free to reach out to us over one of our social media channels and we can work together to help better your experience using Thumbtack. We hope to hear from you soon.
I do not recommend using this Thumbtack service at all! Stay away from it, it is completely unreliable; Several of the companies are the same people with different names. They are unreliable, not dependable; and a complete waste of my time! The first company I hired to clean my house did not show up 4 times. I fired them after giving them so many chances, they would send a message one minute prior telling me they could not come to clean and had to keep rescheduling. Then recently I hired another company. The first day they were 6 and half hours late! You would think I would not use them again. They did not do a bad job, and believe in giving second chances. I tried again, and they were scheduled to come for the 2nd cleaning. I confirmed the date and time 4 days in advance via phone call and text. They did NOT SHOW, they apologized and offered another time, Again they simply did not call, did not message and did not come! I will never ever use THUMBTACK FOR ANY SERVICE EVER AGAIN, furthermore there is no where on the site to write a review, there is no phone number to call! They are the worst company and they have the worst company's listed, they have no screening process at all- Horrible!
Tip for consumers:
Do not use this service at all! It is the worst
Thumbtack, is an unscroupoluos cash cow who does not care about their professionals.
I have dealt with thumbtack for about three years on and off. Each time I went back, I thought things would be different.So every year when I deactivate my account, I no longer have access to print out my receipts. So, trying to reach someone(person) is a total NIGHTMARE! I have never been so frustrated in my life dealing with cuisomer service. My experience as if I were dealing with thumbtack so far has been unscrupulous. The last draw is when I actually called a *******769 number and to my surprise someone answered, but quickly told me that he would transfer me over to someone who could help me. Well back to the recording and the unreachable.They finaly responded with someone overseas. The young lady genuinely wanted to help me, but it was clear to me, when I got off the phone with her, I could not retrieve my information from the app. My last client with Thumbtack cost me $128, because, for some reason, since the client checked monthly, which is all they solely rely upon. Which turned out to be a mistake, because the client did not click monthly. So needless to say the job cost $150. So, I lost 100%.
Anyhow the biggest issue that I have is that thwy do not care about their contractors and professionals, people can write anything they like about us, and they erase our response, and tell us that they cannot take down the cusomer review. All I can say is unscrupulous.
Excellent job very detail oriented and meticulous work! Very pleased with the services will highly recommend them to everyone!
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Hi Pam, we're very sorry to hear this feedback. We'd like to know more about what happened, please send us an email to support@thumbtack.com, or text us at 415-299-6398 so we can help.