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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
We joined back on April 2023 and I still haven't had lead from thumbtack and what's worst you could never speak to a person there.
Date of experience: July 27, 2023
Been using Thumbtack for years at first it was great till they start bagging your bank account for fake leads... I spent on average $5,000-$6,000 Easily... if not more a year. They change there policies at there liking. 75%-80% of leads are tire kickers people with poor communication and not willing send over contact information. Not a phone number nor do they want to meet in person. Thumbtack polices protect them selfs from refunding money base on them not refunding people's hard earned money when there marketing is bogus 80% of the time. Simply on bases if the client does not provide a good phone number to reach out to them they can't not use there service.
They take money to use there platforms in which due not work now you pay for dirt more than 80% of the time. I feel that they are charging small businesses and not returning money for quality leads.
I don't mind spending $50-70 per lead if it was quality. But I have seen leads upwards of $90 and the client is not willing to give a phone number. BIG PROMISES LITTLE RETURN. SMELL A BIG LAWSUIT COMING THERE WAY ONCE AGAIN.
Date of experience: February 11, 2020
She's very Thorough, knowledgeable, Professional and friendly... her speedy service landed my spouse a job right away!
Thank you Aneesah!
Pamela & Dewitt
Date of experience: September 27, 2015
Hi I have my company which master handyman LLC I never getting any job from thumbtack also they not tell anybody if you lose the bitter no information I don't like wasting time
Date of experience: December 10, 2015
I was trying to find an editor in my local area and their site kept coming up with leads across the US. Not a good site.
Date of experience: January 14, 2019
Ben was great, very sociable and friendly. Work was done right the first time. Would highly recommend him for any of your plumbing needs.
Date of experience: July 13, 2016
These people will steal money right from your bank account, and not respond to resolve the issue! Try it, I dare you to prove me wrong!
Date of experience: January 12, 2020
They have done two separate huge tree trimming jobs for me recently.
I will definitely hire them again. I am very happy with the results.
Date of experience: October 25, 2015
The worst platform ever! Horrible, money hungry machine. Do not use as a contractor or consumer. The will suck you dry of all cash!
Date of experience: February 13, 2023
This resource is useless, they do not stand by their policy. They $#*!ing lie and make u jump through hoops even after you show proof
Date of experience: October 6, 2022
Isaiah was a complete joke. If you like talking to people at call centers that can not help you, sign up for thumbtack.
Date of experience: February 29, 2016
Dj a young was a great pick for my nephews graduation party. He's professional and knows his crowd. I would definitely recommend him!
Date of experience: June 16, 2019
I was a student dealing with hard times on word problem. Explaining a few examples helped me to enhance my algebra skills.
Date of experience: January 12, 2017
Never use this people they are a legal scanner we spend over $300 never get any real job every thing was faked
Date of experience: March 23, 2019
I found Joseph Dorman through thumbtack to install a privacy fence. Good job, sufficient, professional, and true to his word... also reasonable
Date of experience: August 8, 2016
I needed emergency service and they tell me I will receive a quote in 24 hours. This is one worthless business.
Date of experience: July 15, 2017
Hired Travis to grind down our tree stump and hedges done very quickly and no roots remaining. Awesome job. Great price!
Date of experience: February 16, 2016
This review is for Rudy Ruiz of Rudy's Painting in IL. I live near the Joliet IL area suburbs and please please don't ever hire this guy. When you give him 1/3 down, he doesn't start right away even though I told him I need this done within 10 days or so. This is a duplex for rental and I need it done within a reasonable period of time. He finally finished in just over 3 weeks which was way too long. Then when I found a few problems, he wanted his final payment right away before he would make any alterations. Then the check could not be made out in a business name of Rudy's Painting. It had to be made out in his name alone which is Rudy Ruiz. He wouldn't show me his insurance, wouldn't give me his business address, leaves his voice mail full so you can't even leave a message or get ahold of him until he decides to call back in about a week or so. Every question I had about the job he would become very upset. Now he won't redo some areas that have problems which are small until the check clears the bank. I'm afraid he'll never come back and do some touch up problems and some misc. Things that need to be concluded to completely finish the job properly. He is a Nightmare to deal with! Ginny in Plainfield IL
Date of experience: October 24, 2017
I receive several bartending quote request per day and I've bid on manybut received no response from the requestor and have been charge by Thumbtack for each quote on top of that. Is this a freaking scam? Are these real people requesting quotes or does this site have a bunch of little 'thumbtack-bots' dispatching bogus requests so they can take your money? First off, 99.9% of the request are submitted during the day (between normal business hours). Hmm... sounds like behind-the-scenes 'thumbtack-bots' to me. Secondly, 90% of the bartending requests are from the same town and the request look almost exactly the same (ex. From Clark, NJ. Private residence. Birthday Party. No special services requested.) Geez... I started to wonder to myself, "Is Clark NJ party central? Why are so many people in Clark needing bartenders". And finally, I find it incredibly hard to believe that no one... and I mean NO ONE responds to my quotes. Not event to say, thank you, but no thank you! Rude or scam? I'll go with "scam". #deletingaccounttoday
Date of experience: May 27, 2017
Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace
Products used:
pure scam
Date of experience: February 5, 2023
Had one person respond then was charged hundreds without a name or an email or phone number for the "lead"
Date of experience: June 26, 2020
They have these apps set up so you get charged for service you don't provide, and won't help struggling contractors
Date of experience: July 14, 2020
I received superior plumbing service from Mike of Air One for a very reasonable cost!
Mike is very knowledgeable about installing heating and hot water systems. He works with a twin brother who also is very knowledgeable about electricity. Mike is very intelligent and in my house they installed a Navien Tankless combinaton heat and hot water system.
This was a very complicated installation. It was replacing a "un inspected" AO SMITH 75 gallon water heater set up to do home heating for one occupant.
Mike is an excellent diagnostician and extremely resourceful
And prior to this he replaced a pump blower for a part which could not be obtained for six weeks! I was freezing so he found a pump, cut out the old one and sodered in a different one obtained in a day.
He is patient and thorough.
My pipes froze and he very methodically analysed the situation,
Gently shocked them so they would thaw and not burst and through questioning figured out the upstairs condo was empty and asked me to call the owner to put the heat way up. The next day all the pipes were thawed!
During this Navien installation he obtained advice from two different experts but it was Mike who figured out the problem and solution.
I highly recommend Mike who is a gentleman, extremely professional, very trustworthy(I left him and his brother alone in my house with my keys), one of the hardest workers I've seen and won't stop until the job is done right!
For a personal reference call Air One for my telephone number and no, I'm not related!
Helen E. Brophy
Date of experience: December 11, 2016
THUMBTACK IS A FRAUDULENT COMPANY! YOU'VE BEEN WARNED! Thumbtack will send you fake leads, take your money, and refuse to give it back. I now have to contest the fraudulent charges with my bank.
Tip for consumers:
AVOID AT ALL COSTS!
Products used:
Services
Date of experience: July 14, 2021
We're sorry to hear you feel this way. We strive to help you see a great return from your investment on Thumbtack. Providing you with quality leads is important to us and we work to verify each lead that comes in. If you feel we've missed something, we're always happy to take a moment to look into any leads you have questions about. Please feel free to reach out to us over one of our social media channels and we can work together to help better your experience using Thumbtack. We hope to hear from you soon.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Hi Pam, we're very sorry to hear this feedback. We'd like to know more about what happened, please send us an email to support@thumbtack.com, or text us at 415-299-6398 so we can help.