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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
This past 2 weeks I paid about $500 to thumbtack and got only one real job out of them. All the other leads seam fake because for one reason or the other the customers ask one question, thumbtack charges and then nobody gets back to you. I have call thumbtack customer service and they don't want to give me no refunds. Im in the painting business and they charged me $50 because someone made an on-site quote request and after 2 hours they cancelled. I think they have someone write fake requests just so they can charge the pros.
Date of experience: May 13, 2018
My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using thumbtack back in 2019 and they have been awesome until the last few years. They are no better then Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. What ever you do, do not use this platform.
Products used:
serivces
Date of experience: June 22, 2023
I have been on there now for 10 years. They are helpful and have asked feedback often from me. Not inexpensive but I have found it mostly profitable. Consistency is key on this site. To build your clients.
Date of experience: July 7, 2022
I signed up as a pro to get leads for my service business but it is a huge waste of money because they will charge you for leads who request services that you don't even offer and you still get charged even if you don't reply to the lead. Other platforms send me lead for free! What a joke!
Date of experience: September 8, 2022
Hi Chris, you should only be receiving leads for the projects you want to work on, in the areas that you want to travel to. Learn about updating your preferences to reflect the jobs you want here: https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro/subtopic-set-my-preferences-lh. While we can't guarantee that every lead will result in a hire, it's important we provide the tools to help you be successful on the platform. You're welcome to submit refund requests by following these steps: https://help.thumbtack.com/article/how-to-request-a-refund.
I've been a pro vendor on Thumbtack (TT) for over 3 years, "Top Pro" for two of them. They have gone from helpful and reasonable to useless and greedy in the past year. They charged me $38.00 for a contact offering a $200 job. That's a 40% commission! And the job was cancelled. They would not give me even a partial refund after 3 phone calls.
Stay away -- they only want your money.
Date of experience: June 25, 2018
The leads are probably bogus and cost big $ to submit quotes.
I would gladly pay a much heftier fee being awarded a project vs. squandering $ on quotes
That go nowhere. Of course, that's so much more profitable for Thumbtack to drum up quotes... since I believe most are bogus or are from homeowners just kicking the tires with no thought of ever letting out the work.
Date of experience: March 13, 2016
At first this business paradigm sounds like a good idea, but you will tricked by their payment process. The process is just plain weird. They state that to bid on a quote costs $1.67, then that quote turns into a $58.00. When contacting them, their explanation makes no sense. They say that some answered quotes cost more than others? Why would that be? No logical explanation except it costs more credits to answer some quotes than others? Why? I never found out.
Date of experience: August 9, 2017
The app is full of scammers. The professionals don't have licenses and the pictures and positive reviews posted are often fake. Be ware! Hired painters and they created such a mess that the house was worse than before they started.
Tip for consumers:
I purchased over $1500 of paint and paid them $2700. They completely destroyed the walls and we had to pay to have the entire house repainted.
Date of experience: June 16, 2023
Hello! Hope you are having a great day! If not, know that a great day awaits you! Thumb tack has been incredibly difficult with the rules. Rules they make. Just ran the first lead. Client contacted 13 vendors from thumb tack. Just said to drop off estimate at house. No contact available. This company has delivered garbage so far. Expecting the same forward. At least customer support has bothered me with a follow up call. Thumb tack views customers complaints as ways to not address the concerns the client has.
Date of experience: May 30, 2019
Great home cleaning service. I am on a revolving service of every three weeks. They are very reliable and their cleaning is impeccable. Love coming home when the entire house is clean. Have been using them for over 4 years. The best!
Date of experience: December 11, 2016
Going against their own Terms of Service, Thumbtack allowed a racist consumer to submit a racist complaint against me without me even by hired by that person and the Terms of Services strictly states that persons must be hired before one can complain about them. I let them know the person was discriminating against me and degrading me via text and they did nothing but side with the person. This platform is no good especially if people see your picture and you just happen to be attractive and black. People are so jealous of black people that it's disgusting!
Date of experience: November 2, 2017
I was looking for someone to haul a half-truck load of construction waste. From a google search I contacted a few ads, some being with Thumbtack. I got 2 emails back saying a had a bidder, $50. There were no links to reply to, so I looked up one of the people, phoned them, and they said they didn't know about the bid. They asked me to forward it to them. They also said they would do it for $130.
Don't waste your time trying to use Thumbtack - it's frustrating and you'll probably just waste a lot of time.
Date of experience: July 22, 2019
Garbage leads. Pay upfront and can't get any money back. Support sucks. 2+ week response time. They imported my google reviews, but only 10. I have 200+ reviews with a 4.65 rating on google. Now I start out on thumbtack with a very poor rating as they pulled most of the 10 from the 1 user ratings. Leads are garbage. I thought Angi leads were bad, try these guys when you feel like donating money. Really wished I would have googled them before I tried them out. Out $400 and can't get it back!
Date of experience: May 25, 2022
Hi Kent, we're sorry to hear you didn't find the right leads for your business through the platform. Our support team responds to emails within 1-2 business days, and you can text us at 415-299-6398 Monday through Friday 6am to 6pm, MST. As for reviews, your profile can show up to 10 reviews from customers you met outside of Thumbtack. If there's anything we can do to turn your experience around, please get in touch with us directly so we may best assist you.
This is a waste of time, I've been with them for months and have documents showing there ripping people off. I made 2259.00 over three months. I spent 1200.00 on leads. 700 in labor and close to 300 for gas. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Moral of the story is it ain't worth it. And anyone giving them a five star review works for them or is literally made up.
Date of experience: November 14, 2022
We're sorry to hear you feel this way. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Please share details with us by emailing support@thumbtack.com.
I joined as a thumbtack Pro almost 10 years ago with my personal training business and for several years it was an unbelievably great platform for my business, quality leads, good clients, and an unbelievable ROI. I referred many other Pros to the platform as well. That being said the last 2 years it is a completely different company and genuinely feels like a complete scam. I went from converting almost 95% of leads to clients to literally less than 3% in the last 2 years. I've changed nothing with my business and the only thing that's changed is there unbelievable price increase and what feels like fake leads to generate their company money. For anyone looking to sign up for thumbtack now I would highly recommend you run in the other direction, they used to be great for me but but since 2021 or so they have cost me way more money than I have made from them and I do believe a class action suit might be on the horizon for this company.
Date of experience: June 17, 2023
When I first started my marketing agency this was a great way to get some initial business. There are other people quoting jobs as well, and there is a fee to quote, but take advantage of some free credits, offers and coupons before having to pay.
Date of experience: February 24, 2018
We've worked with Jeff Young from Renew Crew for several years. He uses biodegradable wash and turned our gray-looking fence into a looking like new fence. Neighbors were impressed. He's very professional. He also re-stained our deck and has kept it looking nice over the years.
Date of experience: August 3, 2016
We hired a painter from Thumbtack—they ruined our floors by trying to clean up paint they spilled with a scouring pad! They also spattered paint on the carpet. We filed a claim via their "ironclad guarantee" and submitted all documentation, yet they're saying they didn't get it and I have proof of submission. They can also review the chat between me and the contractor where he admits they messed up the floor. We hired the painter based on their guarantee, which they refuse to honor. Will never use Thumbtack again!
Tip for consumers:
Don’t do it!!
Products used:
Hired a painter
Date of experience: February 1, 2022
Hi Pam, we're sorry to learn about the outcome of your project, this is disappointing to hear. It sounds like you're in communication with our Trust and Safety Team. It's important to us that the service provider is held accountable for these concerns and that we're able to help you move forward from this experience. Please continue communicating with them via email and phone, they'll help you troubleshoot any issues with the Ironclad document exchange that you have.
The contractors on this site have no idea what they are doing. One I hired Left 4 out of six rooms of my home in absolute mess. Thumbtack has washed their hands of it. They're guarantees are fraudulent at best. $14,000 worth of damage to my home and none of it was covered.
Tip for consumers:
Don't Use this Company. It's a big scam. Those they call pros are anything but.
Products used:
Contractor was to remodel a bathroom and install hardwood flooring. The errors and mess is not covered by Thumbtack's FAKE GUARANTEE.
Date of experience: September 15, 2022
Hi Darlene, thank you for sharing feedback with our team. We were able to locate your open case with our Trust and Safety Team, and it appears you're still working with our team, and they're awaiting further documentation to determine your eligibility for reimbursement through the Guarantee. Please respond directly to their most recent email, on September 19th, with any documentation or questions you might have.
A bunch of thieves stealing your money by fake leads. I received many lead for my security guard business. I intentionally give them a price bellow market value, offered discounts and additional services but still I didn't get the job. They send you fake leads and pocket your money. Stay away- go Facebook.
Date of experience: May 25, 2020
Being a professional on Thumbtack is very difficult. You are totally at liberty of reviews which gives customers control to dictate how you do business regardless of your legal rights you have running your business. There should be a process that if you reimburse a company or show evidence of resolution the review should be removed if documentation can be submitted. I was extorted by a customer as well. Still stuck with a bad review.
Date of experience: May 4, 2017
Pepe of Ultimate Garage Doors *******269) came out this afternoon to asses the problem with my garage door. What I thought was going to entail a very expensive job, was a matter of making a few adjustments and proper lubrication. He explained everything that needed to be addressed, compared ti another company that wanted to replace the motor! I would highly recommend.
Date of experience: May 20, 2020
I called them to schedule an appointment and they walked me through how to give ot over the phone
I am never going to call anyone else to service my appliances. Theses guys ate number one in my book. I will tell all my friends and family about them. If you need something worked on definitely give A-Tech Repair Inc. a call.
Date of experience: May 22, 2022
It's great to hear you hired an excellent pro! Be sure to review this pro on Thumbtack too: https://help.thumbtack.com/article/review-a-pro. We look forward to helping you with your next project.
I have been on thumbtack for two years and only got two jobs. The vast majority were scams. Their business model is set up for you to fail. You pay thousands of dollars for credits for people who are scam artists, not looking to hire or unresponsive so you spend tons of money on fake leads.
Date of experience: July 2, 2017
I contacted Thumbtack after I was cheated by an unlicensed contractor who destroyed my tub and did a horrible job painting my kitchen cupboards. I contacted them and their response was, they ran a back ground check and it came up ok, so he stays on the site. I just learned that on all these kinds of sites, the workers pay to be on it and can pay to have bad reviews removed. Never use this site!
Date of experience: September 17, 2017
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
We're so glad to hear that! We love to hear success stories like yours. Thanks so much for taking the time to share your positive experience and feedback with our team.