Thumbtack

This past 2 weeks I paid about $500 to thumbtack and got only one real job out of them. All the other leads seam fake because for one reason or the other the customers ask one question, thumbtack charges and then nobody gets back to you. I have call thumbtack customer service and they don't want to give me no refunds. Im in the painting business and they charged me $50 because someone made an on-site quote request and after 2 hours they cancelled. I think they have someone write fake requests just so they can charge the pros.

I booked movers via Thumbtack, and during the move, they caused damage to my refrigerator and flooring. Contrary to what they claimed over the phone, it turned out they didn't have insurance.

When I reached out to Thumbtack to claim their Guarantee, as I'm a member, they denied my request. They cited the lack of an itemized scope of work, which seems unreasonable because property damage should never be part of a legitimate moving company's service.

I feel the guarantee offered by Thumbtack is misleading and heavily biased in their favor, leading to a high likelihood of them not honoring it.

Revising my previously negative review, after speaking with someone on staff who actually listened to my concerns. I found that it was just the work of a shady professional in the area, not the company. I still don't like how easy it is for people to scam the system with no consequences (or at least none yet). I have loved all the customers I have met on there, but I will be much more careful about who I quote to in the future.

I have been on there now for 10 years. They are helpful and have asked feedback often from me. Not inexpensive but I have found it mostly profitable. Consistency is key on this site. To build your clients.

And honestly if you are a customer just find a local contractor and hire direct. These companies rip off contractors so bad they have no choice but to charge a whole lot more money for the same work because this company charges a very large sum of money just to even get a bid and most never pan out.

If you are a contractor just run local ads or find a local company to help you advertise. These companies rip off contractors badly. Each bid that comes out makes them hundreds of dollars and they don't even have to guarantee a customer replies. They got me for enough before I realized how useless they really are. If all good contractors dumped them and all they had left were the conmen (like the people running Thumbtack) then their days will be numbered.

I'm done with their scam.

My name is Chuck and I have a junk hauling business in Tucson Arizona. I started using thumbtack back in 2019 and they have been awesome until the last few years. They are no better then Angie now. I had a customer book a $50 job and thumbtack charged me $41.99 for the lead and refused to refund my money. I used to get 2 to 4 leads per day and close over 75%. Now I am lucky if I get 2 per month. What ever you do, do not use this platform.

I signed up as a pro to get leads for my service business but it is a huge waste of money because they will charge you for leads who request services that you don't even offer and you still get charged even if you don't reply to the lead. Other platforms send me lead for free! What a joke!

At first this business paradigm sounds like a good idea, but you will tricked by their payment process. The process is just plain weird. They state that to bid on a quote costs $1.67, then that quote turns into a $58.00. When contacting them, their explanation makes no sense. They say that some answered quotes cost more than others? Why would that be? No logical explanation except it costs more credits to answer some quotes than others? Why? I never found out.

I joined as a thumbtack Pro almost 10 years ago with my personal training business and for several years it was an unbelievably great platform for my business, quality leads, good clients, and an unbelievable ROI. I referred many other Pros to the platform as well. That being said the last 2 years it is a completely different company and genuinely feels like a complete scam. I went from converting almost 95% of leads to clients to literally less than 3% in the last 2 years. I've changed nothing with my business and the only thing that's changed is there unbelievable price increase and what feels like fake leads to generate their company money. For anyone looking to sign up for thumbtack now I would highly recommend you run in the other direction, they used to be great for me but but since 2021 or so they have cost me way more money than I have made from them and I do believe a class action suit might be on the horizon for this company.

I was looking for someone to haul a half-truck load of construction waste. From a google search I contacted a few ads, some being with Thumbtack. I got 2 emails back saying a had a bidder, $50. There were no links to reply to, so I looked up one of the people, phoned them, and they said they didn't know about the bid. They asked me to forward it to them. They also said they would do it for $130.
Don't waste your time trying to use Thumbtack - it's frustrating and you'll probably just waste a lot of time.

Going against their own Terms of Service, Thumbtack allowed a racist consumer to submit a racist complaint against me without me even by hired by that person and the Terms of Services strictly states that persons must be hired before one can complain about them. I let them know the person was discriminating against me and degrading me via text and they did nothing but side with the person. This platform is no good especially if people see your picture and you just happen to be attractive and black. People are so jealous of black people that it's disgusting!

We hired a painter from Thumbtack—they ruined our floors by trying to clean up paint they spilled with a scouring pad! They also spattered paint on the carpet. We filed a claim via their "ironclad guarantee" and submitted all documentation, yet they're saying they didn't get it and I have proof of submission. They can also review the chat between me and the contractor where he admits they messed up the floor. We hired the painter based on their guarantee, which they refuse to honor. Will never use Thumbtack again!

Hello! Hope you are having a great day! If not, know that a great day awaits you! Thumb tack has been incredibly difficult with the rules. Rules they make. Just ran the first lead. Client contacted 13 vendors from thumb tack. Just said to drop off estimate at house. No contact available. This company has delivered garbage so far. Expecting the same forward. At least customer support has bothered me with a follow up call. Thumb tack views customers complaints as ways to not address the concerns the client has.

The app is full of scammers. The professionals don't have licenses and the pictures and positive reviews posted are often fake. Be ware! Hired painters and they created such a mess that the house was worse than before they started.

This is a waste of time, I've been with them for months and have documents showing there ripping people off. I made 2259.00 over three months. I spent 1200.00 on leads. 700 in labor and close to 300 for gas. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Moral of the story is it ain't worth it. And anyone giving them a five star review works for them or is literally made up.