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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
I am a professional who used Thumbtack for a year with no problems. Then this year they switched their method of communication with the customer and the pro. I did not receive any requests for months. In the past I was getting 5-10 per week. Also, they changed their way of communicating with the pros. No longer could I speak to a real CS person, everything is via text msg. This was a real joke. Nobody would really care to help. Just the same answers over and over again. I still had money on account but could not get it back, even though they were not sending me requests to be able to recoup the money. So I tried emailing them and "no answer". This used to be a fairly good way to get customers but it has really gone downhill. I consider them a rip off now and would not advise anyone to use them.
Date of experience: May 15, 2018
I have attempted to hire professionals for 2 separate projects and figured Id try Thumbtack. They claim you will get up to 5 quotes within 24 hours. The first time was within 24 hours, but it was one company contacting me. The second time, was 48 hours and again, only one company contacted me. And they clearly were not interested in helping anyway.
I recognize that technology and "advisor" sites are supposed to make it easier, but I have found the opposite to be true. Stick with research and talk to a couple companies and obtain quotes on your own. Thumbtack isn't getting it done.
Date of experience: November 6, 2017
I would rather shoot myself in the head or set myself on fire then use Thumbtack again. In the last three days, one of their employees did not call me back. The guy that was supposed to give me a price on painting my deck was a no-show on Sunday. It was great to sit on my $#*! for two hours, waiting for snow when you show up as I write this I was going to get some tack warmer chance in this guy supposed to be fixing my cement wall you're supposed to be here at eight that is currently almost 1030 My Pl. Is it spend the extra money on Angie's list and to have somebody that knows what time is show up. My feeling is the people that post that are looking for work and wanna be paid well but they do not want to show up.
Date of experience: June 12, 2023
This website operates as a complete scam, providing false leads. Often, these leads are unresponsive or lead to being ignored, and they even distribute the same lead to multiple individuals, fostering competition. Despite being well-qualified, I haven't been able to secure a single person from Thumbtack. I strongly advise avoiding this platform as it is a fraudulent and deceptive website.
Date of experience: August 28, 2023
I would like to praise my cleaning expert, Michelle. Finally, I have a cleaning service I can count on to leave by beach house beautiful! No longer do I have to worry about how it is going to look when my new renters arrive! She is so thorough. She cleans everything and I am so happy to have her taking the best care ever of my rental home.
June, 2019
Date of experience: June 24, 2019
I would highly recommend Joe Austin with Anytime Restoration to do any home projects or remodeling. He is dependable, reliable & very competitive with his bids. His work is impeccable. Thanks Joe!
Sincerely, Cindy S.
Date of experience: February 27, 2017
Do not use thumbtack. They are one sided to favor their pockets. I'm an electrician and I see what customers select out of all the services they are offered. Most of the time they select the wrong service which increases the price of the lead. If you dispute the charge they deny you just like that. They have no idea what they are doing when it come to charging leads. It's a $#*!ty company. I deleted mine. I hope you do too.
Date of experience: June 1, 2021
Had the need of an quality welder and time was a concern selected Angel Bennett found her to be professional timely and of the utmost caliber would use her on any project in the up coming year well done
Date of experience: December 14, 2015
I was charged nearly $30.00 for a quote that was $160.00. It turned out the potential customer was just shopping. Additionally, it's bad enough we really don't know how the systems calculates the fee, it's NOT EVEN consistent! I've been charged approx $10 for the exact same quote. Customer support is a JOKE. All they do is repeat the same thing over and over via live chat. Which is time consuming and NOT effective.
Date of experience: May 1, 2018
Let me go through the process as I see if from a recent computer help needed...
==================
5 people buy X# of Quotes to bid. (Cost the bidder $$)
Sometimes, not all quotes are looked at and Thumbtack says they refund the # of quote credits if the quote is not looked at, but lets get real... 5 Quotes get looked at, because that's what the customer will do... 1 bid is accepted... Profit for Thumbtack is 4 quotes based upon the non-wining bids, + 1 quote for the one that did win the bid... This sums up the amount you can lose if you don't win bids because you refuse to under price your services to win bids. It'd be cheaper for me to advertise in free places/spaces and pick the work I'll do. As a side note the 1st time I used it was a free try and someone needed a power supply for her laptop. Located one by phone at a nearby BestBuy and told her that was the fastest place to get one for cheap. Another happy customer. Didn't charge her one penny, didn't seem right.
Date of experience: September 12, 2015
Jeanne has done house sitting for me a couple of times. I find her to be honest and trustworthy. She sends me pictures and texts at each visit. She did have to meet a plumber there once to have a toilet fixed that kept running. I would recommend her for your house sitting. I found her thru a neighbor that used her for pet sitting and they were very pleased with the care of their animals as well. It's nice to have someone reliable ti watch after your home and communicates with you.
Date of experience: September 20, 2015
If I could, there would be no limit to the stars i would give for this company! Mr. Souza responded immediately to my request! Within a few minutes, I had the cost and an appointment which was also within a three day waiting period! His work is amazing! I highly recommend this company! Mary C
Tip for consumers:
No tips or unnecessary. Great service!
Products used:
A service, not a product.
Date of experience: May 18, 2021
I am happy to write in support of Be On Time Cleaning Service. My house is always thoroughly cleaned. I enjoy coming home to a house that looks and feels clean. The cleaner uses products that leave a wonderful scent. My house never smells like beach. They are dependable and on time.
Cindy
Nazareth, PA
Date of experience: May 7, 2016
Jean was excellent. We saw immediate changes in our dogs behavior. I have owned dogs and horses my whole life and I watch Caesar Millan all the time but have not been able to put his methods into practice successfully on my own. Jean is able to see the problem and break it down so that it is understandable and doable. I highly recommend her.
Date of experience: August 9, 2021
We're so glad to hear you found a great pro to work with your dogs! Sounds like your project went well, we appreciate you leaving a review and hope to work with you again.
They don't provide protection for pro's
They will take customers side of the story and will not let u you show any evidence on you behalf. So if you want something done for free hit them up. Not good for your business. Stay away from thumbtack
Date of experience: December 21, 2018
Needed wheelchair ramp built ASAP. Submitted request to Thumbtack and received a reply quickly. Rocky Roberts called and came out to go over my needs and promptly gave me an estimate, day and time. Work was done and was better than I expected. Cleanup and and work went off without a hitch. Will use Rocky for any other jobs needed.
Date of experience: June 5, 2017
The pro I hired never once answered emails from me and has virtually dropped me. Horrible and frustrating service. Rude.
I've waited to give this review of the graphic artist thinking that he would contact me but never did after two days of waiting to hear back from him!
Date of experience: September 25, 2016
I paid one of your contractors Alex of Silver Spring $475.00 to do a job at my house in College park which he never did and has refused to refund my money despite several phone calls and false promises. How do I get my money back? Can you assist?
Date of experience: December 8, 2015
I Hired a "Pro" through Thumbtack. The "Pro" turned out to be a scam artist who would take your deposit and disappear. Thumbtack does not check their pros and it is easy to for scammers to create fake positive reviews. Myself and another consumer posted a review on the "Pro" within minutes of each other, victims of the same scam. Thumbtack removed the"Pro" and the reviews, effectively hiding the evidence that it is happening there. Thumbtack is very effective at bringing consumers to scammers.
Date of experience: September 28, 2018
Thumbtack sell one lead 3-4 times. This is bad, but it worked when I could get a refund. Over the last month, Thumbtack took $400 from my card and I had one client with a small job less than an hour for $50 and minus $18 for a lead.
Date of experience: May 18, 2023
I WAS a thumbtack pro for the last 2 years, I have spent thousands of dollars on leads and had over 20 different businesses join to them as well. I have over 160 positive reviews and only one review that was not 5 stars and even that one called thumbtack to tell them that it was a mistake, they were informed that it could not be taken down and that I would be shut down because of it. Now thumbtack has completely shut me down without even contacting me first. After talking to one of the phone reps I was told nothing can be done to reactivate it. I had my attorney look through all the thumbtack rules and guidelines and it does state that they can shut you down ONLY with probable cause in a written explanation. Well I never received one. That is a very very unprofessional way to run any company. I will stop at nothing to contact as many business that I know to make sure they give no more money to these scammers.
Date of experience: January 31, 2017
This is the most awful site to deal with. I had a client that gave me an issue as soon as i went in and her dog bit me. It was a painting project and she did not get primer and she was upset the darker color was soaking through. She contacted thumbtack and they wanted me to give her a refund and i refused due to her failing to provide correct paints. The pros pay for the leads. But they side with customers when it comes down to it home advisor or Angie's list is the best advertising sites.
Date of experience: March 7, 2023
I have been on Thumbtack for almost 2.5 years. I have been a victim of paying for fake leads that are created by their fake-lead department, I have been sent (and paid for) leads when I had BLOCKED my calendar for vacations or other reasons... I have been sent "customer support surveys" when NOBODY contacted me. I have been a victim of people with an agenda to post negative reviews (either the competition or someone deranged). YOU HAVE NO DEFENSE against crazies or Thumbtack itself. They do as they please. I am amazed that not a single state attorney has looked into their business practices! I am a top pro but I cannot talk to a single human being with a pulse timely when I have any issue. Even though they get tired of telling you that you have priority support! NONEXISTENT. Bottom line: stay far far away from this rat's nest
Date of experience: December 26, 2023
They do not communicate with pros. Lie about their present and achievements in the market. Don't trust the reviews that they control. Very much a scam for your money. If they learned how to treat their pro's well, they would succeed with the homeowner market. Ivy league attitude scum, sit back and watch their model take money from people with no conscience.
Date of experience: April 2, 2018
Thumbtack seemed like a good idea, they changed the way they do things. You only pay for the quote if the client contacts you! They are charging too much. $16.56 for a customer response, Im charging $20 for my service, no profit, pulse more than half of the people that contact you flake out. Not worth it.
Date of experience: June 19, 2018
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Jeff, we're sorry to hear you feel this way after using Thumbtack. Our goal is to help you see the value we can bring your business. We're always open to feedback that can help us better improve our platform for both customers and pros. We'd be happy to hear from you more to see what thoughts you can share that will help clarify these leads further so you're always getting the leads you would like to be. Feel free to contact us in a private message via one of our social media channels and we'll be happy to jump in with you and see if we can provide any tips to help you see a great return on your investment. We hope to hear from you soon.