Do not trust thumbtack. You have no idea what you are getting. There is no vetting of repairmen and their promises are worthless.
I have lost well over 100 credits with Thumbtack Pro. I spent over an hour with a Thumbtack representative and I asked question after question before signing up and purchasing this large credit package. Thumbtack pro works by generating quotes and you get charged if the potential client responds... Well I have gotten charged for quotes where the client has responded: "Thank You", "What's included", "Are you available on a different date" and other random one liners that have lead to no where!
BEFORE I signed up with pro I asked a million questions. I was told there is a refund process for such above responses... but when I called to get refunds I was told something else and I was not refunded.
I had a conversation Thumbtack on May 18th that I would be refunded for 4 quotes. But he said try to reach out to the clients again because there was still time to book the gigs and he said to call back if nothing happened. I called back and I was told they were not refundable quotes per their guidelines (which by the way are not on any public site per Supervisor Kayla).
Supervisor Kayla also reached out to the person who said he was going to refund me the 4 quotes. Kayla put me on hold, had the person listen to the conversation, because apparently they record all the conversations, and within a few minutes she told me the guy listened to the conversation and he did not say he would refund me anything. First of all that is a lie, secondly I don't know how he listened to a 30 minute conversation within a few minutes. I have the call log and time length of the call. She also laughed when I asked if I could listen to the call for proof!
Unless you have a super unique business I would not use Thumbtack especially Thumbtack Pro. Thumbtack is getting rich on the Pros when customers are only shopping around.
Not to mention, You have no phone number email address no concrete proof that the quotes are from real people and not computer generated.
The potential clients are just looking for prices to plan their events, not to hire from Thumbtack, sad:(
If you feel ripped off I encourage you to take the time to leave a review.
We had a great experience with JT Douglas team.
We will
Absolutely have them again and again and wIll suggest to all friends.
I started setting up my business on their website: https://www.thumbtack.com to get leads and to see what the ad would look like. A pop up happen saying to activate the account I needed to pay a deposit and if you do so now, we'll add $100 towards your adverting budget, So I stupidly did. After doing so I decided to do research on the company. OMG, had I done my research I would have never signed up! All the bad reviews are true! I immediately attempted to close me account, I couldn't find a phone number, so I went through the website form. Once submitted, it said someone would contact me. Three days later still no word from Thumbtack, a lead came. So, I responded to the email, that gave me access to their phone number. I call, got vm and left the same information. Haven't heard back so I called the lead again. They picked up the phone and immediately hung-up, I called back, the same thing. So, I went back the thumbtack' website, still no response to close my account...I requested a refund on the lead as it was most likely a scammer. Still no response from Thumbtack. Digging through their website I managed to find a phone number buried deep in the Q&A's...unfortunately this was late Friday, and they were closed till Monday. I called first thing Monday morning, was on hold for approximately 20 minutes before an agent picked up. This was a huge waste of time. I was told (exactly what the review complaints say) was told it is there policy not to refund scam leads, and they would not refund my deposit of $300 as per there no refund policy. I explain to them I try canceling with the hour of my original setup and reading the poor reviews but felt I was almost tricked and rushed through the setup to view the new account/get the extra $100 free towards new leads. What a mess...the agent was so unhelpful. I asked to speak with a manger, and I was put on hold for 15 minutes till I was disconnected. I called Back, went through the whole process of explaining, same scripted response. Decided to report this to my back to fight for me.
Just had some work done by calzante const. Very professional very nice came out when they said they would fast and clean.
I had two computer experts try to fix my computer Ron Billings from thumbtack arrived on time and quickly fixed the issues I would highly reccomend Thumbtack and Ron Billings
Akho did a good job organizing my closet and my house. Kettley and Annie are very professional. Thanks for excellent job.
Gary Hilton/ Gary's landscaping did a great job. He also gave great information about weed control also reasonable price. Thx Gary.
I had experience with this app as a pro. Never get a quality leads, my money dissaper from my bank account. NEVER! Cooperate with this company
They caused me to lose a $1400 job. N said they d fix it n never. Said a supervuser would help me solve it. Been t days n no reply
Overview
Thumbtack has a rating of 1.8 stars from 1,520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 100th among Local Reviews sites.
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- San Francisco, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members