Thumbtack

They didn't take me a job, but take my money. They didn't answer when I call. Terrible company andworkers

Thumbtack will "introduce you to professionals to do your work"! Yes, they will ~
PROFESSIONAL THEIVES!
My sister referred me to a man & wife who she hired through Thumbtack to clean her house. I was always home with Angie & Jim Hammons when they came to clean but after a few months I left them for 30 minutes. Meanwhile, they stole EVERY piece of my family's inheritance throughout the house - EXPENSIVE IRREPLACEABLE ITEMS ~ so many precious pieces with extreme sentimental value - ALL MY HEIRLOOMS not to mention expensive cosmetic products that were brand new (Lancome, Profession hair products), a fit bit, and everything else they could get hold of. I'm just sick over this. Of course, Thumbtack won't take responsibility for the liability since I didn't get them directly through them. The local authorities will.

I've since done my homework that I should've done before hiring these grand larceny thieves but took for granted they were at least decent people with no criminal records. Nope! Angie Hammons spent 2 years in jail for stolen credit card and identity theft. Got out of jail & immediately hired on with Thumbtack!

Who would've thought an organization as large and well-known would not even check criminal backgrounds on the people they let in. Who would've thought Thumbtack who has a 1,000,000,000 liability wouldn't even do a background check on their own people? Would you assume the people you hire throughThumbtack were at least good, decent people?

Think again.

In February of 2015, I started the process of obtaining a Change of Use permit... I thought it would be an easy process but I had no idea how challenging it would be dealing with Building and Safety and the bureaucracy I would have to go through, or the different departments I would be shifted to or the constant fees I would have to pay only to be denied in the end because of the lack of parking spaces. I was frustrated, aggravated and totally worn down, leaving in tears after my last visit... I was almost ready to give up... Instead, I decided to hire a professional to help me obtain the permit... I came across Thumtack and explained my project, within minutes I was contacted by building designer, Reza Nasr. From the beginning of our conversation, he seemed knowledgeable, professional and genuinely empathetic about my situation. He explained the process and encouraged me not to give up... This made me feel comfortable and confident that he was the person that could help me... From the time I handed him all the paperwork, blueprints and information I had accumulated over the past year, he took the reins. He came out to our property, re-did our blueprints, booked appointments with planners, dealt with Building and Safety on my behalf, all while and keeping me informed in each step of the process Finally, after 3 months, he did what I had been trying to do for over year... And now with my permit in hand, I couldn't be happier! I will use Reza in all my future projects and refer him to anyone that needs a trustworthy, professional, knowledgeable building designer that can get the job done!

D. Dixon, Administrator
Ella's Foundation
Los Angeles, CA

When Thumbtack was just becoming known a few years back there were approx 5 pros for every lead.
Because we hustled to be the best we received a fair share of business which made them a worthy investment at $3 per quote.
Fast forward two years and the leads have not increased yet the pro population has exploded to at last count 64 pros per lead in my area alone.

We stopped receiving even simple responses to quotes quite some time ago and found out it was because the few leads there are get inundated with quotes at lowball prices.

Thumbtack makes it's money from pros sending quotes out yet even the best qualified and lowest priced pros don't stand a chance against 63 other lowballing pros for the same lead.

TT claims they limit quotes to 5 per lead which I know is a flat out lie because my neighbor signed up as a customer and received over 40 bids within days on a job.

Even if I hadn't known this then simply do the math. 64+ pros in an area are paying $3 per quote to compete for the same lead yet TT supposedly only picks 5 out of the 64 to allow to send quotes?
Right!
How do they choose who gets to quote or who doesn't?
The claim is absurd. This would mean 59 pros who paid for block credits aren't even being exposed to what few leads come in. No matter how you slice it the math doesn't add up.

The worst part of all of this is TT promises the moon and deliberately does not let the new pros signing up know what they are up against because then obviously nobody in his right mind would sign up.

As Thumbtack income from pros increases the pros themselves make even less because the odds get even worse with every new pro joining.

They remind me of a multi level marketing pyramid scam where you made money back when they first started but now nobody but the owners make $ as it's grown.

It's simple. A bigger Thumbtack equals more pro competition, more income from pros but a zero increase in leads.
If you are in an unusual high demand specialty type business with little competition then you can get some business from TT but otherwise you are simply throwing your time and money away just to make Thumbtack richer.

Have to agree with the majority of contributors here... When you sign up and look at the number of "leads" sent to you on your cellphone doesn't seem possible that one vendor can generate so much legitimate work... Anyone reasonably intelligent would doubt that there's tons of jobs coming in everyday just for the taking... because there aren't... lol. There might be a few real jobs there but the rest...

I got a lead for a wedding and at the time thought i was the only that would be responding (0 pros contacted) first mistake...

The supposed wedding... Nadine Kh^%$$... was supposed to be 5 days later... Wow... most important date in most people's lives and this one is booking a photographer in the middle of August 5 days before... the date was set in the request according... a Saturday in August...

I get a "response" later --" What is your availability? " Ok... And what is that supposed to mean? They mean when am I available to shoot? So that they can get married according to my schedule? Or when am i available to chat? But they dont' specify that at all..."What is my availability" ----four words from someone who is supposedly getting married in less than a week... For this garbage I got charged $32... I sent a message asking to clarify..."What do you mean... availability to chat? Availability to shoot? Availability for what? No response... Waited another day asked if they're still looking - no response...
There are legit leads and there is pure garbage... Phony leads...
They tell me to keep on them... keep messaging "them". I said listen... haha... I wasn't born yesterday...
Use at your own peril and watch your pennies...

I believe that some folks might actually make some money on Ttack... depending on the area of expertise AND number of reviews... Some folks might have 70 -200 reviews... because they got on when the company was new... good... If you dont have a ton of reviews - good luck getting anything... You're just throwing your money away... Maybe after 10 years and paying a lot of fees that never pay off you might get some reviews... But during that time you'll be losing money unless you're real lucky...
Watch your back...

I am a working DJ in the Denver market, DJMatau.com. This is my story...

http://prntscr.com/lhwrqp
http://prntscr.com/lhws0n
Wow, just wow. I received the top screenshot from Thumbtack. You can clearly see in the top blue line
"Congrats, no need to quote!
Jenna O. Has already selected you from a list of pros. Reply to seal the deal."
You can clearly see a $2600 price point.
The second screen shot shows in the line messages
"We are fun! Pick us!"
When I reached out to this client it told me I was going to be charged almost $45. Fortunately, I had hit my weekly budget, but I did not know at the time.
So, I reached out to the client. I wrote up a nice intro full of congratulations regarding her engagement and thanking her for her interest. I stated that I would need a little more info before I could draw up a contract.
Her response was,
"I have never heard of a DJ that costs more than $650. Thanks but that is just way out of our budget"
I was frustrated and I wrote back.
"Thanks, I just paid $45 for the privilege for this exchange. Next time you ask for an interaction know that the DJ is being charged. "
She then wrote back I didn't ask you to contact me. You reached out to me. We went back and forth a little more, but we remained polite. She then posted a 1 star review to my page and cut and pasted snippets of our conversation creating a narrative that was not the truth.
I contacted Thumbtack and asked for the only 1 star review I have ever received in 2.5 years to be removed. I showed them the evidence of our conversation and demonstrated with facts that what this client wrote was untruthful. Thumbtack refused to remove the review because it was about how the client "feel" regardless of the truth.
The other issue is that the client didn't understand she reached out to me. The messages I received from Thumbtack would indicate that I have a person who has been looking at my page. They are aware of the price you can see on the screenshot above. If I reply at this time it's a turn key deal. The truth is anything but that.
In the end, after spending nearly 5 hours dealing with customer service, I was forced delete my account.

DO NOT DO NOT DO NOT USE THIS APP IF YOU ARE A CONTRACTOR LOOKING FOR BUSINESS. THEY LITERALLY PULLED ALMOST $200 FROM MY BANK ACCOUNT AND DEACTIVATED MY ACCOUNT BECAUSE I AM APPARENTLY "LINKED" TO A BUSINESS THAT THEY HAVE PROBLEMS WITH! ONE OF MY SALESMEN USE TO BE IN BUSINESS FOR HIMSELF AND HAD HIS OWN PROFILE WITH THEM... AFTER HE STOPPED USING THE APP THEY CHARGED HIS CARD $147 FOR LEADS THAT WERE FAKE. NOT ONLY DID THIS PUT HIM IN THE NEGATIVE BUT HE HAD NO MONEY TO PAY HIS EX WIFE FOR CHILD SUPPORT AND WAS NOT ABLE TO SEE HIS SON FOR 2 WEEKS! I HAD HIRED HIM TO WORK WITH ME AND HELP ME SEND QUOTES, AFTER SENDING JUST A FEW QUOTES WITH HIS NUMBER ATTACHED THEY WENT INTO MY PROFILE AND STOLE MONEY THAT HE SUPPOSIVLY OWED THEM. AGAIN YALL PLEASE DO NOT USE THIS APP YOU WILL 100% REGRET IT. - Marlin Dunn (Dunn Right Moving)
P. S - I DONT EVEN HAVE A WAY TO MAKE INCOME ANYMORE BEACUSE OF THIS SCAM, PLEASE LISTEN AND DONT MAKE THE SAME MISTAKES AS ME. DO NOT DOWNLOAD THUMBTACK OR USE THEIR WEBSITE. THE MOMENT YOU PUT YOUR CARD INFO IN THEY WILL STEAL EVERYTHING!
THIS IS AN ELABORATE SCAM BEING RAN OUT OF THE PHILIPPINES!