Thumbtack

Craig, the recruiter confirmed most definitely after asking how many, often and if the costly referrals could be controlled and limited considering my son was operating on a small budget of $200. I asked Craig to limit the referrals. My son's account was showed with referrals to the tune of $685 before he was able to stop the referrals to his account. Unfortunately, my son had provided Thumbtack with the same account that his monthly social security disability is paid into. Hence, Thumback kept debiting his account until there were funds available.
Stay AWAY!
Thumbtack charged my son for a barrage of various types of domestic referrals (house and carpet cleaning, etc.) without vetting his criminal history to be safe for potential customers. Because of the barrage of referrals that were not limited we called Thumbtack on three (3) separate occasions. The farthest we could get with the resolution department that was the customer service and customer support department operated by seemed to be two people (1 male & 1 female) who stated they could only send a message to Craig to ask he call my son because Craig was with the Sales department. I requested the Sales Department supervisor's contact information, and I was told there was no contact information for the supervisor in their possession. I questioned how could Thumbtack's customer service, support and resolution departments not have a listing of employees, let alone directors and supervisors. Next, I requested for Thumbtack's legal department contact information. The representative stated to me, "We do not have a phone number, but I can provide you with the department's address." The representative sent a generic email containing this address on a generic email listing no return or contact information only Thumbtack, Inc., Attn: Legal Department, 415 Natoma St., Suite 1300, San Francisco, CA *******.

I contacted them because I recently tried to get some work done through their app. I contacted a company called Bluefiks and received an insane 1799 quote for something they quoted they could do for 999 a few months earlier. After I said no to their 1799, I got a quote of 999 from a sub-contractor that works for Bluefiks. How can the same job, done by the same person cost 800 more? If the sub-contractor can do it for 999 then bluefiks shouldn't be allowed to charge 1799 considering it's being done by the same people. If they want to give other people business then that extra money should come out of the sub-contractors end, not added onto the customers bill. After I learned what they were doing I left bad reviews on everyones pages. After I did that, I get a message from the onwer of Bluefiks saying that thumbtack will just remove my review since I didn't use them. I replied back with well google and yelp won't remove them :). A few minutes after i sent that message I get a text message from the Owner of Bluefiks Mani with just my home address, which I have no memory of giving them. I come from a place where something like that is a threat. He is trying to say I know where you live. Why else would he do it? I sent tons of text back and I got 0 replies. His phone was turned off and hasn't been on since.

I contacted thumbtack in hopes they would do something, but all they say is they will contact Mani to investigate. Even though I sent them a picture of the text message as proof. They don't care about me, they only care about making money and he is one of their top pros. Meanwhile, he is continuing to make money through their app while I have a frightened family at home.

Mars Transportation Services is a dishonest company. Starting from the point they pick up your belongings and take your money, their customer service goes out the window. They completely botched an interstate move.

Everything was packed and they still managed to lose and damage SO much and take absolutely no responsibility. They actually admitted to finding a large basket full of designer handbags and have refused to send them to me, they also admitted that a customer at another location walked on to the truck and took something that belonged to me. In addition, they gave me a quote and once they loaded all my belongings on their truck, the price doubled.

Nicole H., the sales rep, hung up on me and stopped returning my calls and returning my emails. She finally answered my call just recently and told me she no longer works for Mars, however, I had a friend of mine call to schedule a move and Nicole booked the job. Nicole H. Is a liar and truly represents the integrity of this company.

I have reported them to the BBB, the NYS Office of the Attorney General, the FMCSA, and filed a police report. If you have been a victim of this company, report them as well! Moving in itself is stressful enough without a moving company treating you like this.

Approximately, 80 percent of consumers who were unhappy with a company interaction stopped patronizing that business, warned others to stay away, or shared negative feedback with the company directly and in online reviews. They are stealing from people and eventually after the police reports, and reports to the NYS AG, these people will be arrested. When looking for a moving company, you can always check their DOT# and get more info as this company was able to manipulate their reviews. Their info is: USDOT *******

Here are the facts. I was a pro with them on a trial basis. They made it hard to stop. Impossible

This referral site is tricky to use, and they change things up so often that your investment of time and money may be wasted if one of their changes makes it impractical for you. I don't recommend it. It took months and lots of money to get our first online client there, despite often having a waiting list locally. Once we did, we got regular business, but we ended up taking two customers who attempted to defraud us and lost money on both accounts. Thumbtack could have been helpful but wasn't.

They really don't have any screening mechanism or accountability for customers or for reviews. So, be very careful about accepting clients via Thumbtack. They don't have anyone who seems to have a clue about how small businesses really work and will just read scripts to you if you try to discuss how one of their many changes or an existing feature is impacting your business. They think it's a matter of just telling you how their software works and don't understand the business process.

After we lost money on two fraudulent customers for larger contracts, we decided to take our account off Thumbtack and close our page. We were assured that when people searched of us and our business, there would be no connection to Thumbtack. Instead, people who search for my personal name and the name of my company land on a Thumbtack page that makes it appear as though my account was removed for some negative reason and as though I've gone out of business. They then invite the visitor to find my competitors through Thumbtack.

So, despite all the money I paid to Thumbtack in the process of connecting with customers, they have now repaid me by giving people who are searching specifically for me and my business the idea that I'm a bad risk and out of business anyway. While the page doesn't technically say that, every customer who has told me about landing on that page has said that was their impression.

So, if you don't want your future potential customers to think you were kicked off Thumbtack and went out of business, be careful about creating an account on Thumbtack in the first place. The way they've changed things, it's really far too expensive to use, at least in my business. We get much more business from free methods than we ever got from Thumbtack, though that may not be true for you. Check out what people find when they search for me now:

Oh my. Where do I start. Spoke to the gentleman a couple times before my move. Told him I had a 2 bd 2bath apt to move across the street to a1st floor apt since I can; t do 2nd floor steps anymore. He said he would do it for $ 425. Shocked but happy to save money. As time went on I felt a little insecure and called to check if there was still an active number. Ok so day comes. He's on time but where is his help. And thankfully it wasn't raining since he had an open tag- along t railer.? So he looks around while he was on his cell. Then said" this goes too? No I don't need a dresser anymore. Goof! Trust me I am a minimalist and have only what I need in each room. Come on isn't a dresser kind of standard? He wasn't happy. He then says "I know I quoted you $450 (what happened to $425} but I need $600. I told him no. He should have asked for a list or came ahead to look it over I offered $500 and he finally said ok. Now the other man shows up-{on his cell} Every couple minutes he would ask if this or that had to go, Now when I think of someone moving I assume everything in apt is being transferred to another apt. Yea sure I; m leaving this table or that lamp. Now he's getting me pissed. Then they started. Thankfully my daughter and son in law were at the new place. Clearly inexperienced and not interested in working or concern for my items. They were just dropping boxes in the living room even though they were marked which room until my daughter stopped them. She told them the boxes were marked for a reason which he didn; t like but started shuffling to get the hell out,
I would never use them again
Very shoddy work, unequipped to be movers, on cell the ENTIRE time, tried to get more money from me after quoting price.
INSTA JUNK REMOVAL

I should have known better from the name..

I have exellent reputaion, references, 20years professianl experience, Bachelor's degree, clean criminal background - verified by thumbtack. I recieved 20 leads. To almost all of them I offered first lesson free. None responded. Of leads with the phone #s:
1 was answered "wrong #". 1 was "# not in service". The rest 4 had answering recording without a name of a person. None called back.
I checked some names through White pages and none came back as valid.
Sarinya Permthamsin for example does not come up in White pages at all. In any city in NV
Other's with more common names come up by tens, but none would be of age on his/her Thumbtack's lesson request. It's all BS and maybe if small protion of it works. I think Thumbtuck writes BC requests and sells them to us. there is no way to validate any of the quotes, it's all through TT sytem. One common thing about requests i got -they all state
That they want to learn music but not one requests more than one lesson a week.
Those who know music will agree - takes more than one lesson a week to get anywhere.
Shame on thumbtack exploiting people's needs and desires to work.

We hired a professional by using Thumbtack's website, which gave us "peace of mind" when it stated that they have a guarantee that protects the clients from damages caused by a professional hired on their website. Their website's set up is that for the client to believe that their professionals stand above the rest. That proved to be untrue in our case, when we hired a professional with fictitious recommendations and claims to have been in the handyman industry for many years.

The work performed in our home by Thumbtack's service member, left us with having to redo everything he was hired to do as he had no apparent craftsmanship in the installation of floors or bathroom vanities. He butchered the back of our vanity and hammered floors down that only required to be clicked in place. All the floor seal snaps were hammered and broken, which allowed water to penetrate floors. We followed every single step required by Thumbtack to show evidence and proof of incurred damages. This included receipts, cashed checks by the pro and pictures. We understood that their guarantee policy is to only cover for damages in the case that the professional does not reimburse the client. Our hired professional refused to accept any responsibility for his negligence that caused the damages. This dispute has now taken five solid months of numerous emails. When we all finally came to an agreement of payment to be made to us using the Thumbtack's Guarantee to cover our damages, it went back to more emails, yet requesting more proof and evidence of things they had already reviewed. The latest request from Thumbtack was for us to provide them with the telephone number of the person that helped us remove the damages caused, so that we could get the work redone. This is after Thumbtack had already accepted our receipts for Lowe's, Home Depot and hand written receipt of damages removal and the copy of the bank cashed check that was given to the person that did this small removal job. This request to obtain a phone number to call and confirm the work done was just unacceptable to us (very disrespectful) and it seemed as a way to keep prolonging a pay out. Please stay away from this company's "guarantee" facade and do read the small print that prohibits you from filing any type of class action suit. Basically if anything goes wrong with your project, you lose.

I had a VERY large move the other day. I hired Movers Connections after getting a Thumbtack account and hiring them after they sent me a quote. We, (my sister and I) have very large and old heavy antique furniture. We were moving from a 3 bedroom house to a 2 bedroom townhome. She wanted to take EVERYTHING! And the three guys from Movers Connections did just that! On top of that, some things were not packed and it was chaotic and frustrating for us and doubly so for the movers. When Michael, Julio and Edwin showed up to move us I was doubtful they could actually do it but how wrong I was! Michael the team leader was a wiry little guy with no muscles showing. Julio is 57, and Edwin looked like he still should be in school chasing the girls! These guys were astonishing! The move took about 10 hours to tell you how much stuff there was. They had stairs to climb with the heaviest furniture, a piano and couches, chairs loveseats and boxes, so many boxes! These guys deserve a rating of 10 STARS! Additionally, they had closed the contract because they thought they would be finished but ended up having to stay about 4 additional hours. Michael told me his boss said we needed to go back on the clock and I was a little huffy about that. At a two hour minimum for $95.00 an hour was getting to be too steep. James, the big boss said he would cut us some slack and allow me to pay for just one hour. I wasn't happy but i said OK. In about another hour and with still more furniture to unpack, Michael came to me and said the deal with squashed! They were not charging me another dime! I couldn't have been happier of course! And they still were not finished! And, they had a small move after that and I believe it was going on 8 or 9pm! Whenever you need a big move, call Movers Connections! You will not regret hiring these guys I promise you! Clean, neat, professional and they really care about how your furniture is treated. They were careful not to break anything at all and spent a few hours just wrapping and securing the furniture, removing the weights from the clock, tying down furniture so it didn't slide, etc... Hire Movers Connections!