Thumbtack

TERRIBLE COMPANY. WE ARE A REPUTABLE LICENSED EXPERIENCED PROFESSIONAL CONSTRUCTION COMPANY HAVE COMPLETED CONSTRUCTION PROJECTS SOME COST IN THE $30,000.00.
A CUSTOMER DID NOT LIKE OUR CONSTRUCTION INDUSTRY AVERAGE PRICE FOR AN INITIAL CONSULTATION AND STARTED LYING ABOUT THE COST OF OUR SERVICES WHICH WERE ALL CLEARLY DETAILED WRITTEN IN THE ORDER SPECIFYING WHAT WAS INCLUDED AND WHAT WAS NOT INCLUDED. CLEARLY THE CUSTOMER A WOMAN ABOUT 50 YEARS OLD DID NOT READ THE ENTIRE ORDER BEFORE PAYING AND LATER ON MADE ASSUMPTIONS OF A CONSTRUCTION INDUSTRY SHE IS NOT SPECIALIZED ON. I AM SICK AND TIRED OF PEOPLE WHO INCORRECTLY MISJUDGE. BUT HEY AN INCORRECT 1 STAR REVIEW FOR A 1 STAR REVIEW. SUCH AN INMATURE GAME. WE WAISTED TIME CREATING OUR THUMBTACK PROFESSIONAL ACCOUNT FOR NOTHING; DO YOU REALIZE TIME IS VALUABLE? IT TOOK US OVER 2 WEEKS TO FILL OUT ALMOST EVERYTHING ON OUR THUMBTACK PROFESSIONAL ACCOUNT FOR THUMBTACK NOW TO DO AN INCORRECT MISJUDGEMENT AND DELETE OUR THUMBTACK PROFESSIONAL ACCOUNT. OUR DELETED THUMBTACK PROFESSIONAL ACCOUNT STILL SHOWS UP IN GOOGLE AND WHEN SOMEONE CLICKS IN IT, IT LOOKS AS IF OUR COMPANY IS A SCAM AND OUR THUMBTACK PROFESSIONAL ACCOUNT WAS SUSPENDED. SICK OF PEOPLE. BUT NOTHING WILL EVER CHANGE MY MORALS. THE CUSTOMER WHO LIED REQUESTED A NEW FULL 3D INTERIOR AND EXTERIOR DESIGN SERVICE FOR A 9,000 SQUARE FEET LOT HAS A 3,000 SQUARE FEET PROPERTY IN IT; NOW YOU TELL ME HOW MUCH DO YOU THINK THIS SERVICE WOULD COST?. MIND YOU THE SIZE OF THIS LOT AND THE CUSTOMER WAS EXPECTING US TO CHARGE THE CUSTOMER LIKE $3000.00 OR $4000.00 FOR A NEW FULL 3D INTERIOR AND EXTERIOR DESIGN SERVICE. TO ADD ON THUMBTACK THE CUSTOMER NEVER PAYS TO GET A CONSTRUCTION PROFESSIONAL BUT THE CONSTRUCTION PROFESSIONAL DOES PAY PER CUSTOMER ABOUT $35.00-$100.00; SO WHY IN THE SKY WOULD THE CONSTRUCTION PROFESSIONAL BE WRONG WHEN WE ARE THE ONES PAYING HERE? -6 STAR REVIEW TO THUMBTACK. BE AWARE OF THE TRUE SCAMMER OF THUMBTACK. THUMBTACK HAS A LOT TO LEARN.

I hired a company "LATTA PAINT AND FLOOR" in the Birmingham, Alabama area for paint work in a house I had just purchased at the time. When Kristian Latta (owner) came out to my home, he sat on my sofa after painting for a few minutes. At this time, my 18 pound dog jumped up on the ottoman in front of him. He then reached his hand as far back as he could and struck her on her rear, causing her to fly from the ottoman and crash into the sofa head first. He then made a repulsive comment about what he had done that I can't post here out of concern that the review will be removed. Because of what had happened, and how unstable he clearly is, I posted my 1 star review, and waited a year later until I moved out (and he didn't have my address) to post the text on my review. I recently was randomly thinking about my awful experience over this previous weekend, and decided to look up, "LATTA PAINT AND FLOOR" on Thumbtack, and found that the text of my review had been removed. I immediately called Thumbtack on Saturday 05/16/2020, and was advised by an automated system that they were closed on the weekends. I called them back first thing this morning, and was advised by rep Samantha that because the text was posted after the initial one star review was posted, the review team automatically comes in and removes the text from the review. It should be noted that I had also spoken to reps at Thumbtack about this incident prior to the phone call this morning, and AT NO TIME did anyone ever say I had a, "Time Limit" to post the text on a review. I then demanded to speak to a supervisor. A supervisor named Alan came onto the phone. You could tell in his voice that he didn't care one bit about the situation. At one point he said that his hands were tied, and that there was nothing he could do. He was very heartless about the whole thing. THIS COMPANY WILL DO WHATEVER THEY CAN TO KEEP MAKING MONEY. THIS EVEN INCLUDES PROTECTING ANIMAL ABUSERS WHO CALL THEMSELVES, "PROS". I would strongly recommend that you find other avenues for hiring true professionals to come into your home and perform services. Especially if you care about your loved ones. It's obvious that this company connects people with the worst of the worst of companies.

I tried to register as a pro and came across a low cost project whose value was under $250.And to send a quote to that is of course free. And if the customer responds I will be charged, $46 and change, that too with absolutely no assurance that I will get that project!

This is absolutely ridiculous and daylight robbery. The customer may have some questions for which he might respond and I will get chargeed for that as well. How convenient and cheap way to make money!

If your issue is how to stop customers and pro's contacting directly without paying thumbtack, then there are simple solutions to fix that hole. I have been a ecommerce specialist and this is definitely not the way to charge anyone!

I do not think I will be using thumbtack service much anymore, as a customer and as a pro, because even as a customer if I ask a question to the quote, Thumbtack will rob the "pro" of their so called service fee!

If Thumbtack need solutions, they can contact me. Maybe I can answer their questions for free if they happen to have any questions!

A very disgruntled Pro and customer!

I will start from the beginning. Your employee called my personal work looking for landscapers since the company was short on landscapers in my area. I said I would help out and talk to upper management and corporate (VPs) and recommend Thumbtack to get customers and to fulfill their needs as well. I spoke with someone with the last name Verkic I notified him I used Thumbtack as well for face painting and I enjoyed the service ok so far. We ended the conversation. He called me back and spoke to me again and said I spoke with my manager and he was interested in us helping you with your face painting leads. I was like "OH that is wonderful. Sure!" He told me that Thumbtack would give me $500 credit, and make me a priority (number #1 in leads). I thought this was awesome.

Well when they tell you some things are too good to be true. IT IS! This guy failed to mention I would be charged $300 to get this "credit." So I was charged $300 which has caused my account to overdraft and be short on my mortgage this month. DO YOUR EVEN RECORD YOUR CONVERSATIONS? This Verkic guy never went through the contract with me. Rushed me through and took advantage of my kindness. This is appalling as I have asked for a manager or upper management to call me and their excuse is emailing is quicker yet this is taking FOREVER and I am pretty sure I am going grey in the time period I have been waiting and stressing about this. You stole my money PERIOD.

I will continue to warn people about your company that you are scamming pros by making fake leads, and discriminate against African Americans by removing their accounts. I DO NOT want a response on here that you have contacted me to resolve this. YOU SEND ME COPY AND PASTED responses and it's a JOKE! Until I am refunded my $300 I WILL continue to post and warn others about your scam, and how your BILLIONAIRE CEO is robbing innocent people during a pandemic.

Do not trust thumbtack! Again do not trust the people who put there company on thumbtack. Steve Wood reported to thumbtack that SK Design was a company ran by a con artist Kennth Keever. Steve Wood was taken for $3000. 00 by Keever. Steve reported the con artist to thumbtack on sept 1,2016. Thumbtack refused to let Steve Wood know what action was taken against Ken Keever, some so called privacy laws. In less than 2 weeks, ken Keever has another company on thumbtack called American design. I get caught up in his con for $11,550.00 on Sept 16,2016. I contacted thumbtack to complain about Ken Keever and what do I get. Another story about how they will take care of it and I have no right to know what action was being taken! Thats because thumbtack is in on it with these con artist. Here's a link to a KENS5 news report on Ken Keever and how he has scammed more people out of money ranging from $3000 to $40,000.00 and again thumbtack does not care. When I complain about how there not vetting these so called qualified professionals there putting us in contact with! All I can get out of thumbtack is we are taking care of it, yeah by getting kick back from the scams!

http://www.kens5.com/news/investigations/eyewitness-wants-to-know/id-like-to-get-my-3k-back-says-customer-after-contracting-job/*******

I tried to explain that I was a disabled veteran and was trying to remodel my bathroom, because of the physical disability I received serving my country. Thumbtack could careless and does not support veterans. They basically said its my fault and my disabilities are my problem. Wow, I feel so good after sacrificing my body for my country. I have also posted a waring to all service members and veterans on veteran boards and blogs, that thumbtacks professionals are not to be trusted, due to improper vetting of the so called qualified professionals..