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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
If you are Thumbtack you are in quite a little niche scam spot for the time being. As an individual trying to provide a service... DONT DO IT. "leads" for nearly $8 a pop and not necessarily a way to follow up? B. S.
Date of experience: September 22, 2014
Got an appointment. Was contacted before my appointment to give a review, so obviously I could not give a review. Sent message from Thumbtack that they were redirecting me to someone else. Woman I had my appointment with knew nothing about the switch. Never had my appointment and I am still getting daily requests for a review of my experience which I never had. No one seems to know what's going on at this company. As they say the right hand doesn't know what the left hand is doing.
Date of experience: March 15, 2016
Don't waste your time or money! This is a terrible service which has even worse customer service, they HUNG UP ON me because I was asking for a refund and refused to let me speak with a manager.
I had people just asking for contact information or my website which is already listed and I was charged $15 for each person who just did not look at my profile to find it. This adds up quick and not truly a "lead". We are on the losing end of their business model.
And Thumbtack customer service does not care! There live chat was equally as terrible.
And who's to say that thumbtack does not have a team of people just responding to your quotes to create money for them! SMOKE AND MIRRORS for sure!
January and February are always a little slow so I thought I would give this a try but oh my! Don't bother! And I don't even give them a single star.
Date of experience: February 27, 2018
I was scammed by a content marketer out of 1100 dollars. The red flag = requesting I pay 10,000 dollars for a 1 day only special offer. I requested a refund with their 100% money back guarantee and the "pro" refused. Thumbtacks Trust and Safety person took all my documentation and told me it was my responsibility to research and I should have vetted their pros. They took only the scammers documents and did nothing! BEWARE! Thumbtack is also a scam in my opinion. Lesson learned!
Tip for consumers:
Stay far away from Thumbtack! They help scammers and do not help consumers that were victims of fraud and scams. The customer service is useless and unprofessional. They verify reviews they say but that is a lie!
Products used:
Book Editing
Date of experience: March 16, 2023
Download the app and also tried on web site. All they want is you to upgrade. Tried finding a dog trainer. They sent me a name but couldn't contact them. Tried their customer service, what a mistake just a lot of texts with no answer to my questions.
Don't waste your time
Tip for consumers:
Don’t download the app
Products used:
None
Date of experience: September 19, 2022
Thumbtack takes away control over your business. It divvies out crappy leads and overcharges for them. It won't provide refunds for money you haven't even spent yet in your account. It's difficult to get a hold of support when you need them. Too Greedy!
Tip for consumers:
Don't
Products used:
Lead purchase credit
Date of experience: October 26, 2021
Thank you for your feedback Zach, we take these concerns seriously. We're always working to improve the pro experience, we'll be sure to pass this feedback along to the right teams. We're sorry to hear you had a negative experience, we're always here to help or change what we can to help you maintain success on Thumbtack. If you have additional feedback, or if there's anything we can do to help, please reach out to us directly.
Excellent service, professional crews! A first class operation. The owner showed up to provide pricing on a Sunday afternoon and more than satisfied our expectations! 200 home development! Phil is well respected, responds quickly and more importantly... he does what he says... when he says he will have it done.
This company will soon be at the top of the trade list in RI for this type service.
Linda - Glocester, RI
Date of experience: November 22, 2016
These 2 men are awesome. Their professionalism and the quality work reflect on how Kreuter Enterprise moving company run their business. Their responsiveness is like no other out there. If you want a moving company that care about you and your furniture this is the company you should hire. I will be hiring them again on my next move in 3 weeks. Thanks again. Kevin F Deltona Fl
Date of experience: April 19, 2023
I have been almost 2 years 11 reviews. They have insight compares you with other pros, but when look at it some them not the ones you losing quotes too. Dont use their proassist i do believe it scam. You can message people you may get one out 10 to message back. 99.9 people don't event read your profile.
Date of experience: September 21, 2017
The website looks good, the idea isn't bad, but the execution? Whoever came up with it should be executed. Those of us who are in business get to spend money to send out quotes. $1.67 per credit - I thought that meant $1.67 per quote - fair enough, even $3 might be okay, but NO I've seen listings asking for 8, 10, 12 and even 14 credits just to send a number to a client (that's $23.38). Really?
Why would anyone spend $23 to send a blind quote to someone whom they don't know anything about? Thumbtack is a joke. 168 one-star reviews isn't a good thing, considering that employees and the owner and their family usually post a lot of the good reviews.
I tried to unsubscribe and it went to a page that said "welcome back" Seriously! Couldn't make this stuff up. I emailed them to no reply of course.
STAY AWAY, STAY FAR AWAY
Date of experience: March 9, 2017
Mr. Talley and crew installed a French Drain in a apartment basement. They were very professional and explained everything. Quality work, cleaned up each day before they would leave. I highly recommend them for any job. I will definitely hire them again.
Rebecca V.
Date of experience: February 5, 2016
IF I was reviewing my overall experience, I would rate them 5... but not now. Just today I found out contractors have to pay to send a quote even when they don't get the job. I have placed 18 requests in 3 years and hired 5 people. Not one of the other 13 jobs did I hire someone else to do... I just didn't do them for a variety of reasons. When you fill out a request, you can indicate "I am conducting initial research". IF I had known contractors had to pay just to quote, I might not have placed my request on the majority of them. This information needs to be disclosed to consumers on the website... otherwise it is NOT fair to the contractors. I am going to look for another resource.
Date of experience: March 31, 2018
Since I've been connected with Thumbtack for several months, I must say the "batting average" is rather disappointing. Maybe 10 to 15% of those I subut bids to respond and in one case, for instance, although she stated she wanted to reschedule after a last minute cancellation, didn't respond to my text message so as to reschedule. I've cut my rates to be more competitive, have six positive reviews and a very attractive website. So my intention is to henceforth ignore more of the offerings they pitch to me for quote submissions. And being in this business for 42 years, I'm not slashing my rates out of a desperate need to get more clients.
Date of experience: October 3, 2016
Thumbtack is a rip off and a middleman which takes customers away from pros.
I get charged a lot from you. Most customers never respond. I get notified about potential customers and then cant find them anywhere. This company can afford to advertise big time off the backs of the contractors who do the jobs.
Date of experience: July 14, 2019
Excellent trainer. She trained my 11 mos old Rhodesian ridgeback and made it look easy. My dog looked forward to seeing her every visit. My dog made great progress over a very short period of time. Would highly recommend.
Date of experience: September 30, 2015
It's true what everyone is talking about this company! Don't give me them your money! I used Thumtack to advertise my low voltage part time gig and I can guarantee you they create false leads and charge many contractors for the same exactly lead. I can also say that they don't care about anyone only money and if your card gets declined your business is immediately place offline. The background process is really stupid, and anyone can call themselves a contractor and open your walls and later walk away because something went wrong. I gave them thousands of dollars and through thumbtack I was able to make a good amount of Money, but I can say that none of the customers knew about the problem and most of them thought I had insurance and license.
Date of experience: November 11, 2022
We're sorry to hear that you had a negative experience overall. While pros can contact the same lead, we work hard to mitigate and remove any illegitimate leads, to protect the integrity of the platform. For more information about our background check process, please review this page on our Help Center: https://help.thumbtack.com/article/background-checks. We want to wish you and your business well as you move forward.
Hired a house keeper and it started off really good. Then I had a stroke and she started walking out with things. Things like my sons football equipment, pressure cookers, knife sets, steam mop, pots and pans LV backpack, and my LV purse. Filed a police report and reported it to thumbtack and they didn't care. Amanda Rainey is the house keeper.
Date of experience: April 24, 2022
Hi Vanessa, thank you for bringing this to our attention. We're very sorry to hear about your experience, we want to help you move forward. We weren't able to locate an open case you might have with our team based on this information, if you haven't already completed a formal report to our Trust and Safety Team, please follow this link: https://help.thumbtack.com/report-a-concern. We don't tolerate this type of behavior on the platform and want to ensure appropriate actions were taken. If you have followed that link already and have questions or concerns about your case, please send us a DM via social media so that we can look into this for you.
One star for trying. The joke about Thumbcrack is that I wasted over 1 hour uploading my information only to find out I cannot send a potential customer ( there isn't anyone there who needs service) or lead any email or bids unless I spend $11.67 per Thumbcrack credits ( 7 is what I need to spend on) $ 681.69 charged to paypal or credit card? I don't believe I am the sucker they"re looking for. Run, run run! From this site.
Date of experience: August 26, 2014
In the same way that their fake pros scam people, Thumbtack also scam by not being truth to their own terms and condition of "Money-back Guarantee". I hope people will find time reading the email conversation I attached here so they see how Thumbtack sided with their "fake" pros and running away from their Money-back guarantee promise.
Tip for consumers:
Thumbtack is a scam website of scam fake pros.
Date of experience: March 15, 2023
Thumbtack is a total scam for Pros. Charges hundreds to thousands of dollars for a so-called "lead" even if you do not get the job booked. I'm lit tons of money and still no job booked. Very disappointing and concerning that they are scamming poor people just trying to work! They should be shut down.
Date of experience: November 15, 2020
Don't fall for it. Whether you're a customer or a pro, it doesn't matter because the meth head "pros" will sit there making fake phone numbers and fake accounts all night making fake leads knowing the pros get charged for it and thumbtack doesn't verify the numbers... they do make money on each lead though. For everyone's sake I recommend staying clear of this site. The one time I got a refund even an apology was when a customer they sent me (and charged me for) offered oral sex in exchange for payment for services. Gross!
Tip for consumers:
It's a scam
Products used:
Lead generation
Date of experience: July 27, 2023
I've been using ThumbTack for about a week now and have spent $20 and got 2 jobs and made $92 and $100 ($20 tip) so I'm very happy with that.
The prices are getting bigger so I'm more carefull about jobs I bid (only small for now) so that could be good or bad.
Big issue for me is I don't see cost per each bid.
I seen on another site where getting credits back was almost impossible then I tried it and Eric from support was super helpful and I got all my credits back for bids not viewed.
Over all I. Very happy as long as bids do t continue to get over the top expensive.
Date of experience: December 11, 2016
I thought Yelp was going down and Thumbtack would take over. However, as a consumer who likes to write reviews, imagine my surprise when they screwed up big time. One day I changed my e-mail address. The next thing I new, my account was deleted. I ontacted them and we sent 6 e-mails back and forth. They had no idea who I was. When I started getting really angry, they decide to say I was erased for "fabricating reviews". Really? I have no business or company and you didn't even know who I was. Now I am fabricating reviews? Yeah right. TERRIBLE COMPANY
Date of experience: September 16, 2015
$50 spent in 1 month + ID check + a lot of time wasted in front of the computer + great reviews + super pro medias gallery = only 1 contact. It does not worth it. I think they have a LOT OF FAKE requests. Sometimes I get a request by text, less than 5 seconds later I click to reply and the client already got 5 quotes! Seriously, that is not possible.
Word of mouth more serious and efficient in my industry -
Date of experience: September 12, 2015
I needed information to help me with a court case and didn't know how to go about it.
Curtis was very helpful and kind! He was able to obtain a lot of information that was helpful for me to move through the process! He was professional and more then reasonable in his fee!
I would highly recommend him for all your investigating needs.
Deborah
Date of experience: December 13, 2015
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
We're sorry to hear about your experience this way, we hope you've since been able to find the pro you were looking for. We'd like to hear more about your feedback and make sure your concerns have been resolved. You can reach us by texting 415-299-6398 Monday through Friday 6am to 6pm MST, you can also email us at support@thumbtack.com.