Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,567 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 101st among Local Reviews sites.
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These 2 men are awesome. Their professionalism and the quality work reflect on how Kreuter Enterprise moving company run their business. Their responsiveness is like no other out there. If you want a moving company that care about you and your furniture this is the company you should hire. I will be hiring them again on my next move in 3 weeks. Thanks again. Kevin F Deltona Fl
They steal your money. The client sends you a message and they already take 35 dollars from your card. This company should be closed. Absurd! You pay to receive messages from potential clients who have the right to write up to 5 professional messages. Imagine how much they don't earn per person if they don't close the business. Absurd!
It used to be kind of good. Now it is in clear decline.
For a long time I've been asking them fo add the category "Latin" to music entertainment, to be able to receive more specific leads, but they haven't. It's been months whithout being hired through them.
On top of that, the way they charge you is not well designed and doesn't work properly. Many times you end up paying for leads that don't turn into hiring.
I don't recommend them.
Date of experience: December 27, 2019
I hired All American lawn maintenance for some yard work that I needed done right away on a rental property. The owner came to look at it for an estimate and ended up doing the job right then for a great price. Also, after that I hired two of his guys to do a paint job on the same house and they started right away, again for a great price. I would hire them again with no questions asked. They show on time and do a super job.
Tip for consumers:
Check out All American lawn maintenance on Thumbtack. You won't be sorry.
Date of experience: October 22, 2016
I have had the opportunity to train with Troy Woody in the Rockford area. I am completely impressed with the professionalism he abides by and portrays to his clients.(myself). I started training as a 48 yr old woman with type 2 diabetes and a very uncomfortable 253 lbs. Troy's knowledge of physical and nutritional science has taught me how to change my physical apperance along with my internal health within a realistic time period of one year. Troy's understanding and compassion for his trade and clients have been the inspiration for my success today. I have recently been taken off all diabetic medication and now weigh 200 lbs and dropping. This transformation would not have been possible without the dedication not only of myself but the patience & education I have received from Troy. This experience has ultimately changed how I live my life today. HEALTHY.
Date of experience: May 15, 2016
I was contacted by Ronnie Knox from Denton through Thumbtack. I live in Lewisville and he drove down to see what I needed done and then submitted a very reasonable quote by mail a couple of hours later. We agreed on the estimate and he gave me a start date and completion date. He started on time and finished early.
I had a 'bucket list' of things that needed to be done including replacing a fence, some landscaping, assembling some furniture, and some minor repairs both inside and outside. He treated each thing as if it was his own and went way above and beyond anything I expected. I will definitely be calling him again as needed and highly recommend him.
Date of experience: June 8, 2016
Have been a thumbtack user for a couple years. Used to have reasonable pricing at around $10 and decent leads. Now $60 if you reply to the computer generated "can you provide estimate". Even if You reply yes I can and they don't respond back. This has happened 3 times in last 3 weeks. I have a good referral rate and a website. I get plenty of work without wasting time and resources on this now bogus ripoff site. Plenty of class action suits being filed. Stay away people
Date of experience: May 22, 2019
I very much needed my gutters cleaned, especially on my aluminum patio cover. To my benefit Thumbtack came up in my search on line. Three people contacted me within an hour. The first to call was from George Barrett. He came the same morning, did a fantastic job, left nothing for me to pick up or throw away. He even had answers and suggestions for me to fix another problem I had. Don't believe I've ever had a better experience with calling and getting a repair professional, which he certainly was. Kathleen Tritschler
Date of experience: January 20, 2017
We hired a contractor from thumbtack and everything started off great. Then the work slowed down and suddenly our contractor just did not show up. No contact with him as we called several times. Learned he had been picked up on outstanding warrant and jumping bail. His name was Ryan Utias.
Hired our second contractor from Home Depot. Much happier. We learned Ryan had scratched our new tub and installed the new tub fixtures wrong. All the texture work on the walls needed to be redone.
Do not go near thumbtack as there is no way they do background checks on their contractors and no vetting of ability.
If I could rate then negatively I would give them a -10
Date of experience: February 12, 2017
If you are Thumbtack you are in quite a little niche scam spot for the time being. As an individual trying to provide a service... DONT DO IT. "leads" for nearly $8 a pop and not necessarily a way to follow up? B. S.
Date of experience: September 22, 2014
Don't waste your time or money! This is a terrible service which has even worse customer service, they HUNG UP ON me because I was asking for a refund and refused to let me speak with a manager.
I had people just asking for contact information or my website which is already listed and I was charged $15 for each person who just did not look at my profile to find it. This adds up quick and not truly a "lead". We are on the losing end of their business model.
And Thumbtack customer service does not care! There live chat was equally as terrible.
And who's to say that thumbtack does not have a team of people just responding to your quotes to create money for them! SMOKE AND MIRRORS for sure!
January and February are always a little slow so I thought I would give this a try but oh my! Don't bother! And I don't even give them a single star.
Date of experience: February 27, 2018
Got an appointment. Was contacted before my appointment to give a review, so obviously I could not give a review. Sent message from Thumbtack that they were redirecting me to someone else. Woman I had my appointment with knew nothing about the switch. Never had my appointment and I am still getting daily requests for a review of my experience which I never had. No one seems to know what's going on at this company. As they say the right hand doesn't know what the left hand is doing.
Date of experience: March 15, 2016
Excellent service, professional crews! A first class operation. The owner showed up to provide pricing on a Sunday afternoon and more than satisfied our expectations! 200 home development! Phil is well respected, responds quickly and more importantly... he does what he says... when he says he will have it done.
This company will soon be at the top of the trade list in RI for this type service.
Linda - Glocester, RI
Date of experience: November 22, 2016
I have been almost 2 years 11 reviews. They have insight compares you with other pros, but when look at it some them not the ones you losing quotes too. Dont use their proassist i do believe it scam. You can message people you may get one out 10 to message back. 99.9 people don't event read your profile.
Date of experience: September 21, 2017
The website looks good, the idea isn't bad, but the execution? Whoever came up with it should be executed. Those of us who are in business get to spend money to send out quotes. $1.67 per credit - I thought that meant $1.67 per quote - fair enough, even $3 might be okay, but NO I've seen listings asking for 8, 10, 12 and even 14 credits just to send a number to a client (that's $23.38). Really?
Why would anyone spend $23 to send a blind quote to someone whom they don't know anything about? Thumbtack is a joke. 168 one-star reviews isn't a good thing, considering that employees and the owner and their family usually post a lot of the good reviews.
I tried to unsubscribe and it went to a page that said "welcome back" Seriously! Couldn't make this stuff up. I emailed them to no reply of course.
STAY AWAY, STAY FAR AWAY
Date of experience: March 9, 2017
Mr. Talley and crew installed a French Drain in a apartment basement. They were very professional and explained everything. Quality work, cleaned up each day before they would leave. I highly recommend them for any job. I will definitely hire them again.
Rebecca V.
Date of experience: February 5, 2016
IF I was reviewing my overall experience, I would rate them 5... but not now. Just today I found out contractors have to pay to send a quote even when they don't get the job. I have placed 18 requests in 3 years and hired 5 people. Not one of the other 13 jobs did I hire someone else to do... I just didn't do them for a variety of reasons. When you fill out a request, you can indicate "I am conducting initial research". IF I had known contractors had to pay just to quote, I might not have placed my request on the majority of them. This information needs to be disclosed to consumers on the website... otherwise it is NOT fair to the contractors. I am going to look for another resource.
Date of experience: March 31, 2018
Thumbtack takes away control over your business. It divvies out crappy leads and overcharges for them. It won't provide refunds for money you haven't even spent yet in your account. It's difficult to get a hold of support when you need them. Too Greedy!
Tip for consumers:
Don't
Products used:
Lead purchase credit
Date of experience: October 26, 2021
Download the app and also tried on web site. All they want is you to upgrade. Tried finding a dog trainer. They sent me a name but couldn't contact them. Tried their customer service, what a mistake just a lot of texts with no answer to my questions.
Don't waste your time
Tip for consumers:
Don’t download the app
Products used:
None
Date of experience: September 19, 2022
We're sorry to hear about your experience this way, we hope you've since been able to find the pro you were looking for. We'd like to hear more about your feedback and make sure your concerns have been resolved. You can reach us by texting 415-299-6398 Monday through Friday 6am to 6pm MST, you can also email us at support@thumbtack.com.
Since I've been connected with Thumbtack for several months, I must say the "batting average" is rather disappointing. Maybe 10 to 15% of those I subut bids to respond and in one case, for instance, although she stated she wanted to reschedule after a last minute cancellation, didn't respond to my text message so as to reschedule. I've cut my rates to be more competitive, have six positive reviews and a very attractive website. So my intention is to henceforth ignore more of the offerings they pitch to me for quote submissions. And being in this business for 42 years, I'm not slashing my rates out of a desperate need to get more clients.
Date of experience: October 3, 2016
Thumbtack is a rip off and a middleman which takes customers away from pros.
I get charged a lot from you. Most customers never respond. I get notified about potential customers and then cant find them anywhere. This company can afford to advertise big time off the backs of the contractors who do the jobs.
Date of experience: July 14, 2019
Excellent trainer. She trained my 11 mos old Rhodesian ridgeback and made it look easy. My dog looked forward to seeing her every visit. My dog made great progress over a very short period of time. Would highly recommend.
Date of experience: September 30, 2015
Hired a house keeper and it started off really good. Then I had a stroke and she started walking out with things. Things like my sons football equipment, pressure cookers, knife sets, steam mop, pots and pans LV backpack, and my LV purse. Filed a police report and reported it to thumbtack and they didn't care. Amanda Rainey is the house keeper.
Date of experience: April 24, 2022
Hi Vanessa, thank you for bringing this to our attention. We're very sorry to hear about your experience, we want to help you move forward. We weren't able to locate an open case you might have with our team based on this information, if you haven't already completed a formal report to our Trust and Safety Team, please follow this link: https://help.thumbtack.com/report-a-concern. We don't tolerate this type of behavior on the platform and want to ensure appropriate actions were taken. If you have followed that link already and have questions or concerns about your case, please send us a DM via social media so that we can look into this for you.
It's true what everyone is talking about this company! Don't give me them your money! I used Thumtack to advertise my low voltage part time gig and I can guarantee you they create false leads and charge many contractors for the same exactly lead. I can also say that they don't care about anyone only money and if your card gets declined your business is immediately place offline. The background process is really stupid, and anyone can call themselves a contractor and open your walls and later walk away because something went wrong. I gave them thousands of dollars and through thumbtack I was able to make a good amount of Money, but I can say that none of the customers knew about the problem and most of them thought I had insurance and license.
Date of experience: November 11, 2022
We're sorry to hear that you had a negative experience overall. While pros can contact the same lead, we work hard to mitigate and remove any illegitimate leads, to protect the integrity of the platform. For more information about our background check process, please review this page on our Help Center: https://help.thumbtack.com/article/background-checks. We want to wish you and your business well as you move forward.
Thumbtack is a total scam for Pros. Charges hundreds to thousands of dollars for a so-called "lead" even if you do not get the job booked. I'm lit tons of money and still no job booked. Very disappointing and concerning that they are scamming poor people just trying to work! They should be shut down.
Date of experience: November 15, 2020
One star for trying. The joke about Thumbcrack is that I wasted over 1 hour uploading my information only to find out I cannot send a potential customer ( there isn't anyone there who needs service) or lead any email or bids unless I spend $11.67 per Thumbcrack credits ( 7 is what I need to spend on) $ 681.69 charged to paypal or credit card? I don't believe I am the sucker they"re looking for. Run, run run! From this site.
Date of experience: August 26, 2014
I've been using ThumbTack for about a week now and have spent $20 and got 2 jobs and made $92 and $100 ($20 tip) so I'm very happy with that.
The prices are getting bigger so I'm more carefull about jobs I bid (only small for now) so that could be good or bad.
Big issue for me is I don't see cost per each bid.
I seen on another site where getting credits back was almost impossible then I tried it and Eric from support was super helpful and I got all my credits back for bids not viewed.
Over all I. Very happy as long as bids do t continue to get over the top expensive.
Date of experience: December 11, 2016
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Thank you for your feedback Zach, we take these concerns seriously. We're always working to improve the pro experience, we'll be sure to pass this feedback along to the right teams. We're sorry to hear you had a negative experience, we're always here to help or change what we can to help you maintain success on Thumbtack. If you have additional feedback, or if there's anything we can do to help, please reach out to us directly.