Thumbtack

Very poor customer service.
They didn't like my review because I asked them why I couldn't find the company I wanted as he had 5 stars and the company that was first only had 4 stars I think they might own the first company on there list lol

DJ philly phil, is a outstanding DJ very strong with old school music with a excellent list of jazz while we were eating our dinner, keep the floor moving again overall was a excellent choice in chosen him, very detailed with us

Finding out that as you pay for Thumbtack to promote you they charge you for every single lead automatically and they never tell you what the charges are. They will range from $10 to $60 for one lead you may not even get. Even if you are promoted, they promote other professionals that are also paying for the auto lead so they are getting paid from who knows how many professionals. If you do not use the promotion auto charge you can submit a quote to the customer but your bid is basically hidden in an email still promoting the other professionals. So in other words, Thumbtacks is in it for themselves, not the customers, not the professionals, for themselves! The only one making any money here is Thumbtacks. By the time you pay for their "leads" you have spent $300 to make $400 on a job. You are better off spending your money on an ad in the newspaper. Your odds are better!

Do not use this service! They are not reliable and do NOT screen their contractors. We spent over $1K to have a shower kit installed. It was done incorrectly and we now have to take it out and fix it. He did not follow instructions that were provided for back wall support and used liquid nails and sheet-rocked over the flange. We have not been able to reach him and we cannot even install our new shower door because he did not square and true the wall. Measurements are 55 inches at bottom and 56 at the top. The name of the contractor is Oliver Construction. I am disappointed that Thumbtack did not screen this unbonded and unlicensed contractor.

Marti Dryk has worked with me on my dissertation for several weeks. She provides on target knowledge and skills to assist me with the completion of this daunting task. She is fun to work with, patient and uplifting.

I used Thumbtack.com to find a mover, that turned out to be a company from hell (Toda Moving & Storage in Atlanta, GA - DO NOT do business with this mover). I subsequently wrote a candid review about the company... and Thumbtack.com DEACTIVATED my account! They claimed it was deactivated for "unprofessional behavior"... whatever that means. I hired a shady, inefficient company through your website and I can't even post a review about my AWFUL experience!?!? Their leads are substandard and unqualified businesses, they allow those businesses to post their own FAKE REVIEWS... but they censor and deactivate customer accounts that leave legitimate correspondence! I'm considering a negligence lawsuit as we speak... but in the meantime, stay away from Thumbtack.com!

Dont TRUST thumbtack to follow your lead and travel specifications. They Send u customers from 5 states away and call it a LEAD... What a joke. I have emails stating most jobs are between 3 and $8 and no lead will ever be over $24. Then they send me leads and what me to pay $78.05! DONT TRUST THEM!

Beyond Clean is a company that I would highly recommend for cleaning your carpet. The best choice package is worth the value. Daryl is very professiona, courteous, outstanding at what he does. He worked quickly and did a wonderful job on my carpet. His work was thorough and detailed. My carpet was a mess with stains, on stairs and landings and high traffic areas. I am well pleases their work and would recommend Beyond Clean to all my friends and family. KUDO's to to your staff and your efforts to go the extra mile. Outstanding job! 5 STARS for you!

Do not trust Thumbtack rep when they tell you that they need pros like you in your area. They'll take $300 to sign you up and in return they'll give you zero leads!
Btw. The $300 NOT REFUNDABLE!
They won't just let you about it!
Do not trust Alicia Elliot and Jacob Rasmussen! They'll say anything to get you to sign up!

Booked a photographer thru Thumbtack. The session was cancelled due to force majeur. Rebooked the session. Few days later he did not reply to the emails or the texts. Days later he replied he was out of country. He did not refund us the money. Called thumbtack they said they are third party and they cant do anything. Then why are we booking thru you! A rip off!

I have been with Thumbtack since the end of 2013. I have had multiple issues with this company since they had no idea how to handle entertainers vs plumbers etc. Many hours on the phone explaining to them what was needed to help the client (me) to make them money and therefore to make me money. Things have shifted and now to the detriment of me. Apparently they have now decided to charge randomly whatever they want vs the 2 credits that they had before. Most importantly they didn't inform me of this and had no idea that this was going on for at least the last couple of months. I find this to be very scammy as they will make their money back no matter what, despite how they claimed to want the professional to succeed. I'm very upset and will not be working with them again.

Thumbtack is a big time scam. I was with them for four years. I left my well paying job and started my own business with Thumbtack it worked well for a while and I had 187 five stars reviews. I was providing for my family with the jobs I was getting from thumbtack. Then they changed everything overnight. They got greedy. They started to raise their price for the fake leads. Before each lead was priced around $3 to $7 but over night they raised the price to $30 and in some cases to $85. Most of the leads are fake and not only that thumbtack sends fake texts and emails to the consumers asking them if they are willing to take on a certain projects without any one present. I have numerous emails and leads like that from thumbtack in my archive. I gave up on sending quotes for the fake leads and I didn't send anything For two, three months then I realized that this scammers had charged me $380 for the quotes that I hadn't even looked at! IF THIS IS NOT A SCAM THEN WHAT IS?

Im a pro on thumbtack and very disappointed how things works in this site, they made this instant match saying its more easy for us to send quotes for us for free, and we got charge everytime we get a message for customers, but the thing is they send 10 quotes from 10 pros and they let the customer send it message for everyone so even when i got message saying your price is highly or i choose another pro i have to pay for them to $10 a $20 just to get this messages, so they got money from everyone but just one get the job... but they dont wanna fix this because is so good for them to get money for every pro... i really hope they change the things on their site start to charge only if we get hired because its not fair customer sended message to everyone and we have to pay without get the job...

Charges for leads have doubled for me in the past year. What use to be $4-6 for a lead soon became $8-10. I thought it was because I moved to LA. That was for a $85 service. I later offered a $20 and they charged me $12 for the lead. The next lead for my $85 I am charged over $14. You cannot get ahold of a real person in customer service. Begging for specific help they only messaged me with copy/paste responses. You go through the trouble of figuring out how to call them and over the phone it only leaves you with an option to text. They do not value their pros and are probably price gauging because the business itself is tanking. You don't get credits anymore even and you get charged for ‘direct' leads even though a customer will contact over several pros at once! It doesn't make sense to me anymore. Extremely disappointed and frustrated with their platform.

Was a pro member of TT years ago in the ealry 2014. Rejoined the service and within 2 hours I was billed $24.00 for 1 lead. I deactivaded the lead situation in 3 categories and they billed me for category that I could not deactivate. The so called lead are nothing other than a person fishing and it's send out to multiple people. At 24.00 a piece I could imaging. My issue is I did not authorize lead for the 4th category. Attempt to reach them are futile. Had to delete my creidt cad from their account to ensure I dont get rip off anymore. They need to be class actioned sued.

I use to use Thumbtack when I first started my business. Generated a lot of leads for me at a REASONABLE price! Note the REASONABLE price part in that sentence!
Now they are charging upwards of $30 if someone even responds to a quote. You may not get the job, may not even hear from the people again, but still are charge an exorbitant amount. And the manner in which they do the billing and setup is shady.

Although I wasn't taking damage in the app, I was enjoying it. Until I went to the app and said that my account was deleted. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. The answer is very shallow, they don't say the exact reason. Who could I be associated with if I don't know anyone here in this country. Now I'm the one who doesn't want to go back. You can even pay me, I don't want to

Thumbtack has become an oversaturation of fake/scamming businesses that change their name after thumbtack bans them and the cycle starts all over. Then Thumbtack charges me for duplicate leads of the same request. Thumbtack has become a money-hungry lead-generating company that does not value legit pros and allows anyone on the platform! Beware of anyone you hire from Thumbtack because thumbtack says that they background check them but it is most likely a lie! I can show 3 companies on hand that is not legit run by a person who is a scammer and yet their profile is still active on Thumbtack! I am done being a victim of thumbtacks poor management skills and money-hungry ways! As for the person who took my call, I had to deal with her baby crying in the background! Customer service speaks loudly of how the platform is managed!

My compliments to CHAILA who works for Americans chimney, gutters and roofing.

Very personable and knowledgeable. Very hard worker. Pays attention to detail. Made suggestions to replacement and the best way to stack my gas logs for best flow.

Thanks CHAILA. 2 thumbs up

I used Thumbtack a couple years ago and they kept charging me despite pausing the leads so I deleted the account.
I opened up a new business and decided to give it a shot again. Created a new account for the new business, paid a deposit to generate leads, and called it a day.
The next morning I went to login and my account was deactivated by thumbtack. I reached out to support and all they could tell me was that my account was deactivated for "violating terms of use." I read through the terms and found nothing that I could have violated in the 6 hours the account had been active. Now they are refusing to refund my money. Absolute scum. Stay far away.

Mary Stimmel was excellent, not only did she do a great job on my resume, but she went the extra mile. My computer was acting up, I asked her if she would send my resume because I had a deadline and she did. I felt comfortable with her and she was patient kind trustworthy and always professional. I would recommend her in a heart beat, she's the best I ever had, and I have more work and wouldn't trust anyone else but Mary Stimmel. Believe me, you won't go anywhere once you experience working with Mary.

Mark Schultz did an amazing job at our wedding reception on July 29,2016 at the Bavarian! Every one kept asking who was the DJ? Mark worked with us from the very beginning and gave us a lot of good suggestions! We couldn't be happier with the job Matk did! Thank you Mark for making our reception a success!

They do not reinburse you when not hired. I disputed a transaction with my bank and they sent this term and condition: -"Profesionals pay thumbtack for leads to connect them with individuals who are shopping for their services. By accepting the terms of service at sign up, professionals agree to make payments for therlse leads (although they are not guaranteed to be hired after connecting with a particular individual) and that lead purchase are NON-REFUNDABLE."- This is unacceptable. They took money from me 2 times.