Review of Thumbtack: Thumbtack Generates FAKE Accounts to Send FALSE Leads; Will Not Refund
Thumbnail of user km435
New Jersey
4 reviews
24 helpful votes
  • Send Message
July 14th, 2023

Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.

Service
Value
Quality

Date of experience: July 14, 2023

Share Review on:

  • Bookmark

    Thumbtack

Thumbtack

Write a Review

Overview

Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.

  • Service
    293
  • Value
    285
  • Shipping
    118
  • Returns
    163
  • Quality
    255

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
1
Negative
39
View ratings trends
How would you rate Thumbtack?
Top Positive Review

“Totally cleaned up my Yard~.”

Cynthia H.
3/13/24

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Date of experience: 3/13/24
See positive reviews
Top Critical Review

“100% scam”

Barry G.
12/1/24

Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.

Date of experience: 12/1/24
See critical reviews

Reviews (1,566)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (157) phone number (58) credit card (53) business model (30) home advisor (23)
Thumbnail of user jamia10
Florida
1 review
3 helpful votes
  • Send Message
May 10th, 2017

I have had to make several thumbtack accounts because mine have been deleted over and over. I work with a bigger commercial business and like this website to find subcontrators. They keep deleting my accounts over and over and over. Its not become a hassle and i will no longer use this site.

Date of experience: May 10, 2017

Thumbnail of user tommyt25
Georgia
1 review
1 helpful vote
  • Send Message
June 29th, 2016

Gerik Whitt power washed my driveway, walkway, decks, etc this morning and I am very pleased at the job he was able to do. For example: at my request, he was able to clean the decking without stripping any of the finish off like the last guy did. In all, job well done and a pleasure to work with.
Tommy Turner
Lawrenceville, GA

Date of experience: June 29, 2016

Thumbnail of user honeyv
California
1 review
3 helpful votes
  • Send Message
July 17th, 2019

Thumbtack is a scam that overcharges "pros". DO NOT USE. They make it so hard for you to change your settings so you don't automatically get charged. There's no way to get that money back for when you do get charged.
You get charged for talking to customers that you most likely won't work with because they don't respond. Don't do it. Save your money.

Date of experience: July 17, 2019

Thumbnail of user goharh
Illinois
1 review
1 helpful vote
  • Send Message
August 20th, 2016

Jeff Jissner is a plumber who came to replace my kitchen sink. Did a good job, however we had a minor leak. I called him and he came over and fixed it, promising to come back if needed. His attitude and professionalism was remarkable. His charges were minimal. I recommend him very highly. He is in Minneapolis, MN. Gohar Husain

Date of experience: August 18, 2016

Thumbnail of user bobbyr22
Florida
1 review
10 helpful votes
  • Send Message
September 24th, 2015

We were scammed on thumbtack and went out and created a website www.thumbtack.reviews to allow people to post their complaints without them being deleted on facebook or other sites.

Come to www.thumbtack.reviews and post your own complaint without fear of having your account deleted or post removed.

Tip for consumers:
visit www.thumbtack.reviews before wasting money on thumbtack.com

Service
Value
Shipping
Returns
Quality

Date of experience: September 24, 2015

Thumbnail of user martyg18
Arizona
1 review
1 helpful vote
  • Send Message
March 3rd, 2017

Our experience with CBE general contractors was excellent. Rick came to our home to view the pre project, game us some added ideas and options which we used! His
Expertice and Pete's was exceptional. The remodel included tiling the master bedroom and bathroom total remodel. Everything went according to plan and was finished at the projected time. My husband broke his ankle before the job was completed so we had to add and few things like more grab bars--for handicapped. They installed them immediately. Even brought his scooter for my husband to use. I would not hesitate to rehire them for future projects nor would I hesitate to refer them to our friends. Our special THANK YOU to CBE for their courtesies and a job well done. I am very proud of our bathroom now and LOVE the shower!
The Gumps

Date of experience: March 3, 2017

Thumbnail of user dons55
Illinois
1 review
3 helpful votes
  • Send Message
August 10th, 2015

I hired a person to remodel my bathroom through Thumbtack list. The contractor assured me he was qualitied to do the job. Once he started the job it became evident that he was not qualified to do the job. Thumbtack was extremely helpful in working to help correct the problem. My hats off to Thumbtack for their follow through and doing everything in their power to make the contractor be responsible.

Tip for consumers:
Use your telephone directory and you will do as well.

Service
Value
Shipping
Returns
Quality

Date of experience: August 10, 2015

Thumbnail of user phils52
Florida
1 review
1 helpful vote
  • Send Message
February 18th, 2016

I found a good company to fix my fence and honest man to run this company. Mr. Villano fixed my fence while I was not able to be home and I said to him on the phone. Well what about giving you a check. He said. Don't worry about it, if you like the work send me a check.the price was decided on the phone the day before and it was a very good and honest quote. Needless to say the work was right and I mailed the check.

Date of experience: February 18, 2016

Thumbnail of user berdiew
North Dakota
2 reviews
4 helpful votes
  • Send Message
August 7th, 2017

Signed up to get going in new area after a move - very reputable professional with 22 years experience in my area... NOTHING but clogged phone texts... NOT ONE customer after 7+ months --- this is a TOTAL rip off service. Facebook is much better

Date of experience: August 7, 2017

Thumbnail of user dariusm9
Georgia
1 review
1 helpful vote
  • Send Message
May 20th, 2014

I was not satisfied with the service from dupree jackson computer repair
I paid to get rid of virus off my computer.and still had them on there and had to pay another tec to get rid of them and could not even get a refund for a job he did not even do.

Date of experience: May 20, 2014

Thumbnail of user elisabethh21
Colorado
2 reviews
7 helpful votes
  • Send Message
January 13th, 2019

I wanted to leave an honest review about a business they promote: "Divine Dynasty K9" in Temple TX, But I have to be invited by the business and of course they will not do that, since they did a bad job. So, all you see on Thumbtack are praises from people who are happy or know the business owner. Basically the reviews are useless. I fell for a company on their site: "Divine Dynasty K9" in Temple and was horrible disappointed and lost a lot of money.

Date of experience: January 13, 2019

Thumbnail of user serah3
New Hampshire
1 review
0 helpful votes
  • Send Message
April 26th, 2023

I've been using it for a while and I can honestly say that it is a scam and as a pro takes our money without helping even when leads aren't legit. I swear some leads are fake and then they give you free quotes that either don't respond or they charge you later for it. And when you explain how you are already quoted for that lead they dot listen and give you advice that makes no sense like check you email inbox more. Another complaint is that my leads weren't showing up till they denied me but because they used a certain verbiage they charged even though I had no access to it. Their explanation is I have a phone number. Why would I contact someone who said they didn't want to work with me? Total scam don't use1

Date of experience: April 26, 2023

Thumbnail of user robertap7
West Virginia
4 reviews
0 helpful votes
  • Send Message
July 8th, 2016

Thank you "Events to Remember " in Navasota. What a wonderful experience it was to have you at my back. You have a wonderful family-run business and will get my business and that of my family and friends for years to come. Your willingness to be there for me and assist me with the many issues of the wedding was the best. You were so helpful and such good listeners.

Date of experience: July 8, 2016

Thumbnail of user emmav11
Virginia
2 reviews
4 helpful votes
  • Send Message
August 14th, 2016

We used a business In Spring Lake MI called Pure Renewal for an interior painter. The people he referred us to did a horrible job. We contacted Pure Renewal in Spring Lake and he said he would take care of the problem, he hasn't and has not returned messages. My husband will have to spend more money and a lot of time trying to repair and finish the job and they have our money. Please stay away from Pure Renewal in Spring Lake, MI.

Date of experience: August 14, 2016

Thumbnail of user darlenev3
Florida
1 review
1 helpful vote
  • Send Message
October 11th, 2016

Robbie Turner of Turner solutions was very professional and very honest. He was on time. I would recommend to anyone who need Electrical work. He fixed two outside sensors, put fan in bathroom, fixed fan in front room, changed 5 plugs, and fixed light in dinning room. He and his assistant were awesome. Would hire them again.
Darlene vest

Date of experience: October 11, 2016

Thumbnail of user halb27
Georgia
2 reviews
2 helpful votes
  • Send Message
March 6th, 2018

Thumbtack is a great way for homeowners to fid reliable contractors, and a great way for contractors to get connected with homeowners seriously looking for a contractor. Their reviews can not be faked so when you see a lot of 5 star reviews the chances of that contractor being reliable are very high. Great job thumbtack

Date of experience: March 5, 2018

Thumbnail of user vona5
Alabama
1 review
6 helpful votes
  • Send Message
February 6th, 2017

Thumbtack get's paid either way you look at it! The"pro"walks away with NOTHING and thumbtack gets paid either way!
This is the EXACT same tactic used by another well-known scam company out of Colorado!
We experienced it firsthand!
My advice... run and run fast!(if you can) and if you believe you have been scammed by this "company", contact the BBB immediately!

Date of experience: February 6, 2017

Thumbnail of user richelled
California
1 review
9 helpful votes
  • Send Message
June 18th, 2015

I feel the leads were bogus, not realistic and the inquires were fake.
I liked the idea and concept of what thumbtack's approach was though I feel the leads were very random, duplicates of the same people asking for the same services that were not real.
My investment was $46 thank goodness it wasn't more.

Date of experience: June 18, 2015

Thumbnail of user debbieh232
Texas
1 review
4 helpful votes
  • Send Message
August 2nd, 2018

We used Thumbtacks for years for our Dj business and it was great. We took some time off to focus on our other business, came back a year later and used thumbtacks again for our Dj service... coming back to thumbtacks we only received two leads asking us if we were available for their date. We only bid if we are available so this seemed rather odd to us. And Thumbtacks wants to charge us $40 for that! Their pricing has gotten ridiculous. I could understand if we were hired a fee like that but that is still pricey.

Date of experience: August 2, 2018

Thumbnail of user ednar13
Florida
1 review
0 helpful votes
  • Send Message
May 13th, 2016

We were looking for a Pre-Algebra tutor andit is very hard to find a good one, We found Mrs. Louise Sizemore and it has been a great experience for my Daughter. She is very professional and flexible and has a lot of patience; My daughter really likes her and always says positive things about her tutorial class, she makes the lessons fun and the most important she found ways to explain difficult issues in a clear and simple way, We made a great choice. She is very talented as well and we will use her tutorial services again! We highly recommend her professional services. Edna R.

Date of experience: May 12, 2016

Thumbnail of user zahidh2
Pakistan
1 review
0 helpful votes
  • Send Message
June 7th, 2016

Mr. Zahid is very experienced guy i call him to renew my kitchen he did really good job and price was also perfect and i didn't replace whole kitchen he just make it like new one. He is good in work, i appreciate his professtional experience i will preffer him in future.

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2016

Thumbnail of user lenat16
California
1 review
4 helpful votes
  • Send Message
March 17th, 2018

We hired a pro on Thumbtack for a roof repair, he came and we gave him money to start the job, he was doing horrible job, wasn't even doing it right, put tar where we didn't need it. Ending up needing a whole roof because of his negligence. The pro we hired wasn't licensed and he said he would give us our money back. This was in January. Went to Thumbtack to give him a review, he deleted his account and changed his phone number. Contacted Thumbtack, told them my complaint, they said they removed him already so a review wasn't needed and would forward my complaint to theTrusts and Safety team. I am still owed $1500. 00 and I don't even know his real name. I had to spend $12,900 for a new roof because of his negligence! I thought if I used Thumbtack I would have some kind of recourse, but I was wrong.

Date of experience: March 17, 2018

Thumbnail of user georgee29
Ohio
1 review
0 helpful votes
  • Send Message
September 28th, 2015

A nice web site for vendors wanting business referrals on very fair terms.
Take a moment and check it out if you have a business you are trying to promote.
Vendor registration is free and there are no costs unless you are hired.

http://engagevendor.yolasite.com/

Date of experience: September 28, 2015

Thumbnail of user rossk16
California
1 review
6 helpful votes
  • Send Message
August 27th, 2015

I needed to move about 12 medium to large cartons of clothing/personal items from the NYC area to SF area. Thumbtack gave only 1 referral, Reginald Tonge with Movers-For-A-Cause in Harrison NJ, who emailed asking for more info. After sending the info, I never heard from him again.

Thumbtack was unable to provide a mover of for 12 ordinary cartons.

I called North American Moving, and they referred me to ShipSmart, who is handling my move. Thumbtack has left a bad impression, don't know if I would ever (try to) use them again. For moving referrals, they clearly are not well connected.

Date of experience: August 27, 2015

Thumbnail of user vivians139
Ohio
1 review
0 helpful votes
  • Send Message
September 1st, 2020

It's funny how I only get leads AFTER I delete my credit card information from my account. I could have my credit card payment information on there for months and not one lead but as soon as I remove it all of a sudden I have leads. Makes no sense whatsoever.

Date of experience: September 1, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

Company Representative

Thumbnail of user thumbtackt
Thumbtack-Support -.
Typically does not respond to reviews

How do I know I can trust these reviews about Thumbtack?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Thumbtack?