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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 101st among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
I do not recommend using thumbtack.
As a pro or if you are looking for services.
Anyone who has thumbtack should delete it! You been warned. Don't get robbed because you use thumbtack. Stay away
Date of experience: September 15, 2023
They need to review all of the "data mining" some of their pros are doing. That is my biggest issue with it but overall it was a bad experience. There were some positives but it's not worth it.
Sorry gotta start with the Bad:
1. I had my project listed with photos attached and explained in detail but I got constant requests for way too much data before they would even get a quote. There were several others that response was automated and directed you to a site to fill in all of your information and then some.
2. A lot of these pros must be on this site as a last minute resort because their follow up is awful.
3. A lot are not insured
4. They know how to get around being rated for response time because they will respond saying they will call or meet and then just don't show up.
Good
1. They try to let you rate for responsiveness, etc. unfortunately, pros seem to know how to get around these, they may automatically respond just so it shows they replied but they don't show up or call or they claim they did.
2. If they could get it running smoothly and find a better way to monitor "true response time" and "accountability" and prevent their pros from "data mining" or automatically just sending you to "yet another site", it would be huge.
Date of experience: April 13, 2023
I talked with Zach and asked all my personal information, my credit card, all kind of question and told me that with one review that your own customer gives, we are going to open the account, ALL LIES because in couple days Zach or other people from thumbtack they put false review in order to open the account and start to charge my card, over $1,000 and when I realized in few days my card declined and they stop. If I would have one million dollars they will take all my
money with false leads and lies- now thumbtack don't want to return my money nor credit, nothing... now they block my number and don't answer. And the bank ignore also because my money it's already in thumbtack possession. And I never got no leads from thumbtack, I never did no money from this scam company.
Its not fair because I have my family and almost they throw me out of my apartment for non payment. Thumbtack and mr. Zach do not understand this my situation and now they don't want to give my money back. That it's called a robbery.
Date of experience: September 13, 2022
I'm a small business owner and Thumbtack charges between $10 and $50 for a 'lead' but most of the time when you get a lead the 'customer' never responds and then thumbtack hides behind a horrible horrible 'refund policy disclaimer" to basically say "sucks to be you we have your money".
AVOID LIKE THE PLAGUE. I'm serious. I saw the bad reviews and thought "oh those other people are just bad at converting leads" but most of the stuff you pay for at thumbtack couldn't be called a 'lead' by anyone on earth.
Date of experience: July 29, 2019
I have spent so much trying to get customers from here with no success. The customers do not tell you WHY they chose someone else... perhaps I could be in better competition if I knew why. ALSO AND MAYBE FOREMOST, after I get a request maybe 10 minutes later I respond but get a notice that the requestor already got their maximum responses and I am told I can't respond after 5 competitors got in.
Tip for consumers:
Don't waste your time with this. TOO Scamy
Date of experience: January 14, 2015
I am not sure about Thumb Tack but the company I hire off their listing Clean & Care, here in Largo did an excellent job. They are very Honest and Punctual, did home repairs, painting and entire home cleaning as promised, and on time. I will definitely use and recommend them to everyone I know GREAT JOB CLEAN & CARE THANKS
Date of experience: July 31, 2019
I RECENTLY HAD GREEN FOR LIFE LANDSCAPERS MY YARD WAS REALLY IN NEED FOR HELP. THEY CAME TO THE RESCUE. THEY TRIMMED TREES, MOVED PLANTS REMOVED OVERGROWN SHRUBS,REMOVED ALL TRIMMINGS I WAS SO HAPPY WITH THE JOB. I COULD NOT THANK THEM ENOUGH.
Tip for consumers:
LANDSCAPING SERVICES
Date of experience: June 28, 2023
They will sign you up acting like you have a budget of 120$. Then charge you hundreds of dollars without your consent. It takes a hour plus to get on the line with customer service.
Date of experience: May 25, 2023
We use several lead generation services and decided to give Thumbtack a try. We received tons of leads for services we didn't even provide. We checked to make sure we hadn't accidentally clicked on something we shouldn't have, but that was not the case. One of the categories we did select resulted in leads we couldn't bid on because the category consisted of 2 services. The problem was, in our state, a company cannot provide both the testing and the remediation. We contacted Thumbtack support and they weren't aware of this and said they would escalate our concern and see if they could separate out those 2 services. We just finally got tired of leads that still had absolutely nothing to do with the services we actually provide and deactivated our account. If you are looking for lead generation services go with Home Advisor. We receive plenty of good leads from them. Don't use Angie's List either. They are terrible. They promise leads and we received zero leads from them.
Date of experience: May 22, 2017
They use bots to generate fake leads, automatically charge for leads that was never accepted or even replied to, then noone ever picks up the phone to voice your concerns.
Date of experience: September 25, 2019
I am a Cleaning company. The 1st 10 site points were free. I got. A job or two, they took my credits. I was encouraged, so I bought credits to bod jobs. Everything changes as soon as they got actual $ from me for bidding credits. I would bid a "lead " and get NO response, and they would take my $, contrary to thier contract " rules" They just take money and post phony leads.
THE LEADS ARE FAKE! PHONY LEADS. I had a friend post on there as a customer and her ad was never posted TOTAL SCAM, PHONY LEADS! See u in Hell, Thumbtack!
Date of experience: September 1, 2017
You could not find a more professional group of people and work was impeccable would only use superior for any marble and granite work and will recommend them to everyone
Date of experience: April 5, 2019
Regardless of what you are told, Thumbtack has ZERO interest in protecting customers in a dispute between customer and pro. Furthermore, they do not adequately research pros before listing.
Date of experience: June 20, 2017
I wish i could give them a half of star Thumbtack is a made up company by 4 individuals they wanna be like home advisors they sell you leads and as a past contractor they i had a bad experience with them "CONTRACTORS BEWARE" this company gets into your personal business if you have a issue with one of there lead customers and if you don't resolve the issue there way they will suspend your account they make up rules as they go along and now there threatening to charge your credit card if you don't finish a job stay away you been warned
Date of experience: October 22, 2015
I schedule my appointment for 3pm and Smart Carpet was there. Mr Moesha was very attentive with details answered every question i asked he wasm honest. My mothers in law carpet was dirty!
He proffessionalism went beyond what i expected
Happy with results
Date of experience: May 22, 2016
Posted ad for housecleaning services. Was given a name of someone who works in my area. She emailed me and said she would call. I never heard from her again
Date of experience: August 27, 2023
Kevin Johnson of Supreme Landscapes did not complete the job. He told me several he stop by but never did. Sorry i ever gave him a good review before he actually completed the work
Date of experience: December 2, 2016
I used a roofing company for my dad's in Fort pierce which I found on this site jeff's roofing inc. I found to be very professional always stayed in contact with me and his crew did great work.
Date of experience: January 9, 2015
Thumbtack is scamming people out of hard earned cash. See real stories on pissed consumers.com
How can they explain a viewed email that was never viewed?
Date of experience: October 28, 2014
I've been fortunate enough to get to eat some of the delectable foods made by this catering company. So fresh, and the blend of tastes is exquisite! Desserts such as Fresh Fruit Muddle, Banana upside-down cake, Chocolate Crème pies in chocolate almond crusts... Fresh crème almandine and pistachio filed croissants... and not just desserts! There was Creamy Cauliflower soup with celery root, Beet deviled eggs, Herbed goat cheese stuffed peppers, Sweet goat cheese sweet potato canapés with candied pecans and cranberry chutney and balsamic glaze, homemade chicken pot pies, Braised short ribs... These people know how to blend their herbs with their foods. I wish they could cook for me every day of the week!
Date of experience: February 21, 2017
As a pro with Thumbtack for over nine years I finally terminated my account today (11 Mar 19). Thumbtack billed me $3.95 twice today AFTER I warned them not to do this, even after my account was deactivated.
Please be aware of the following:
T. Sends out duplicate leads, which I've responded to in the past, and still refuses to refund money when this is brought to their attention.
T. bills me for inaccurate leads or leads I've outright declined.
T.'s favorite phrase for Pros is "What's your availability?" I've answered many of these requests and have received about one response back for every ten I spent time on.
T. is greedy with a non-responsive customer service department. Formal on-line complaints and/or disputes are ignored. T. needs Pros to function but it's a pathetic one-way street with their lack of quality control and more importantly, lack of professionalism in dealing with Pros.
Stay away from Thumbtack. They are definitely bad for your bank account and your peace of mind.
Stephanie Morris Girton
Fresno, CA
Date of experience: March 11, 2019
Have been on Thumbtack for more than a year with 113 reviews, only 2 1star,
They dont care about their PROS that make them money, and charge you hundreds without your consent, its worse now than Home Advisor,
Dont bother
Date of experience: June 13, 2018
I used Best rate moving for a local move. Best thing I ever did. They were great! Thank you Bam, Willie, Jhon and Kenny! I'd use them again in heartbeat.
John Harrison
Date of experience: March 31, 2016
Wow! What a mess!
Simply put... THIEVING LEECHES!
And i am almost certain, this "outfit" is pulling these "estimates" out of thin air!
One example- given a lead that has already been completed?
Sure everyone has their own choice's to make(when it comes to this "co")...
My advice, DON'T DO IT!
Your better off doing the "cold calling" on your own! That way you get ALL THE MONEY!
These are freeloading leeches! And nothing more!
And besides... THEY HAVE TERRIBLE CUSTOMER SERVICE!
DO IT FOR YOURSELF!
Date of experience: June 11, 2018
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Hi Jose, we're sorry to hear about your experience. It sounds like navigating starting out on the platform and trying to get the right support from our team has been frustrating, we want to help. We don't add, edit, or remove reviews, in order to protect and maintain the integrity of the platform. You can learn more here: https://help.thumbtack.com/article/content-and-review-policy. For refund requests, we ask that pros follow these steps: https://help.thumbtack.com/article/how-to-request-a-refund. Please get in touch with us by emailing support@thumbtack.com or sending us a direct message via social media. We hope to hear from you soon so that we can turn around your experience.