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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
0 STARS! Poor lead generation. Charges out the butt for leads, customers cancel and then the company can't refund the money. Charges such a high rate for leads, the customer ends up having to take the cost or the jobs aren't worth doing. Customers make fake leads then we can't get refunded from Thumbtack. List goes on and on. What a poor performance from this lead gen company. DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL LIE, ROB AND STEAL YOUR MONEY! Save your time and go to Angies or someone else!
Date of experience: November 9, 2023
Got text notification at 9:49 am
By 9:51 am potential client received 5 quotes.
That is impossible. The THUMBTACK system of submitting takes longer than 2 minutes to complete.
Date of experience: February 29, 2016
The thumbtack pro system for contractors is broken, I MEAN YOU GO BROKE TRYING TO GET GOOD LEADS FOR BUSINESS
This system is broken
Not only did you charge me for jobs I did not get, but I also lost 40 hours of time that I spent writing bid proposals and searching for more leads, can you please review the activity on my account I have been charged $171 for leads for jobs I never was hired for and I have only been hired 1 time to hang 1 piece of art, for total revenue of $75, something is broken here,
Date of experience: December 9, 2019
My business had a horrible experience with a customer trying to extort us for a small amount of money. Upon that customer following through with his threats we called Thumbtack to try and get a review removed. The woman I spoke to prior, Priscilla, had told me she didn't have a manager available for 24 hours. When she realized I wasn't going to hang up her manager suddenly became available. I had to wait 45 minutes to speak to JEFF, the "Manager" at the Thumbtack Support Center. Upon speaking to him he tried to offer me many chastising resolutions (including just "giving the customer what they want so they are happy"). I told him that I didn't feel as thought they were following through with their business standards listed on their website. It details how they do not tolerate reviews for the sake of extortion. After telling him that I did exactly as they did and offered many different resolutions for our customer he told me that he was as "High as it goes in this business" and that he wasn't going to help me any further. I could not have been more dissatisfied with the low level of customer service and unprofessionalism exhibited by this company. Needless to say I will be taking MY business elsewhere.
-Emily, MME
Date of experience: May 3, 2017
TALBOT FOSTER LLC (Phoenix, AZ) is superior firm and represent above quality work in all phases of construction. Evaluating the scope of work and looking beyond and recommending solutions for potential 'problems' in order to save costly future repairs. Prices are very reasonable for the work being perform.
Chuck Fong
STACE HOLDINGS LTD COMPANY
Date of experience: December 16, 2016
Bad bot. Use people recommended by friends and neighbors. This is a scam. Once I replied, I couldn't't get rid of them, even though I unsubscribed twice.
Date of experience: August 31, 2017
I don't recommend Thump Tack to get leads they don't have Customer Service you can talk with and also they charge without any authorized from you that's why I quit from them and I dispute all my charges
Tip for consumers:
Do not use thumb tack
Products used:
Getting leads
Date of experience: July 15, 2021
Worst freelance platform EVER. They charged me $51 JUST because a prospect asked me how much I would charge for freelance services. And that was just a 4-word message (what do you charge) VIA THEIR INBOX NOT EVEN ON MY BUSINESS EMAIL. NO PHONE CALL or follow-up from the prospect. Nothing! What a rip-off! I was new to the service and this was only my first bid submitted. I contacted support via chat. NO HELP. You would think that for a newbie they would show some level of service or at least a compromise. But no. Based on my experience, if I'm going to be charged over $50 just because someone asks what I charge - that's a TOTAL RIPOFF. I would NEVER RECOMMEND THUMBTACK to any freelancer. EVER. BEWARE!
Date of experience: July 16, 2018
We had a squirrel problem in our attic Joe and Alan came out and took there time showing us what was going on I our attic and what they had to do to solve it thank you Masters Pest CONTROL for solving our squirrel problem
Date of experience: August 30, 2015
Today I recieved a 47.00 charge for a lead that used to cost me between 5.00 to 7.00.
Then the lady who was in chat had a unique name and the same name popped up in my city for a job THEY ARE GENERATING FAKE LEADS. When they started out they were great the leads had a fair price now they are a Total scam i was hired 3 to 5 times per 2 weeks in 2018 in 2019 was hired 1 time by luck hired 1 time in 2020 good luck to any.
Date of experience: June 2, 2020
WORST MARKETING COMPANY IN THE BUSINESS! They allow to many contractors to bid on one lead (10 to 12). They charge you every time a tire kicker asks you a question, not when you get hired. So they get a huge bundle if one lead sent a message to even 4 contractors. If you are not already using Thumbtack.com, don't waste your time.
Date of experience: November 20, 2018
Thumbtack allows felons on there sites. They also allow people that are not licensed to be on there site. They pick and choose who they want. If you are a homeowner DO NOT USE THEM. GO TO SOMEONE MORE IN LINE WITH YIUR NEEDS SUCH AS NETWORX. OR PORCH. Thumbtack is scum and the people who work there are the same
Products used:
Online
Date of experience: July 9, 2022
Hi Scott, we're sorry to hear that this was your experience. It sounds like you have outstanding concerns with a pro you hired, please report what happened here so that we can help: https://help.thumbtack.com/report-a-concern. Upon signing up on the platform, all pros agree to be appropriately licensed within their state and local guidelines. While not all type of jobs require similar licensing, all relevant credentials will be displayed on a pro's profile. We encourage customers to review our Safety Tips during the hiring process: https://www.thumbtack.com/safety/. Background check badges are also visible on pro profiles, if you have concerning information to share about a user, we want to know so that we can look further into this and take appropriate action.
Thank goodness theres VIP CATERING... I USED THEM FOR MY SONS PART AND THEY DELIVERED. I WAS HAPPY WITH THE SERVICE, FOOD AND CONSIDERATION THAT WAS GIVEN TO ME AND THE FAMILY GATHERING. VIP WAS ALWAYS CONCERNED ABOUT OUR FEELINGS AND SATISFACTION WITH THERE SERVICE. THE FOOD WAS GREAT AND VERY TASTEFUL. THEY VIP WERE ON TIME AND TOOK CARE F US... I WOULD RECOMEND THEM TO ANY CATERING NEEDS. IM SURE WE WILL USE THEM AGAIN... THANKS VIP JOB WELL DONE!
Date of experience: October 6, 2016
Dom Manasi was highly recommended to me and after 5 lessons, I can say without hesitation, I am very lucky to be studying with such an extraordinary musician and guitar player. When Dom said he could teach me to read music in a few months I was not convinced, as anyone with dyslexia, such as myself, would be. 5 years of lessons, as a kid, gave me a life long appreciation for playing along with few illusions about my very limited musicianship. In Doms case his musicianship and creativity are so inspiring as to be contagious. I am seeing, after a short time, significant progress in my playing ability and understanding of concepts that for years I thought were far beyond me. So instead of being intimidated by Doms vast knowledge and talent I just feel grateful to have found a committed teacher who cares about imparting his knowledge, experience and enthusiasm to his students. That enthusiasm fuels my commitment and who knows what I will be able to accomplish over the next year, in which time I will post another review.
Date of experience: March 3, 2017
I spend $300 every week on leads and getting not interested customers this's scam
Fake customers, I had not answers from customer and I set a budget for 300 dollars per week. And don't get any job
Date of experience: March 1, 2019
Looking for guitar lessons so naturally it recommends a fitness trainer. Tells me it has 7 matches, then 6 matches, then comes up with a fitness trainer 5 counties away. Don't waste you time.
Date of experience: May 6, 2018
These guys have no patience with a pro developing metastatic liver cancer. It is hard to contact these folks if you have to travel to Philadelphia for life sustaining cancer treatments.
Date of experience: December 31, 2018
He did an excellent job on the remodeling of my bathroom everything was to my liking and I was completed satisfied. I would definitely recommend this company to my family friends.
Date of experience: July 23, 2016
They create duplicate accounts to sell duplicate leads to people, and when you request for a refund that was paid twice. They say they won't refund you. Thieves.
Date of experience: October 16, 2023
I have to say this is the most disappointing correspondence from Thumbtack. Your service went from tolerable to incredibly expensive. As a freelancer to have to pay simply to have a discussion is quite defeating. If I have to pay $34 every time a potential client speaks with me, I will not survive. The same $34 I just referenced would have cost me $13 just a few months ago before you switched to this new billing system you have devised. There is a difference between charging for the value provided versus charging for mere correspondencewhich may or may not lead anywhere.
And in this case, for what I had reported having someone reach out three weeks after the original bid was made, to have taken money from my account caused an overdraft, so the $34 bid cost me $69, so thanks for costing me too much money to run my business.
I understand that your service is a valuable go-between in connecting me with potential clients and a better business and I value and appreciate that and I would gladly pay for the business I can land. But to have to pay such a premium to have time-wasters and tire kickers' is something that I refuse to do.
I do hope you will consider reverting to the previous model of paying a set amount for bids OR taking a commission when the job is hired.
I will use other services and exclude Thumbtack from my desired service providers.
Date of experience: September 2, 2018
Having contacted 3 contractors for a bathroom remodel and having little response what a bunch of bull crap Really! Bogus and worthless. Why bother waste of tme
Date of experience: November 5, 2021
We're sorry that you didn't hear back from anyone about your project, that's definitely not the experience intended. We'd be happy to look at the project details and your account, to ensure everything is set up the way you want it. Feel free to reach out to us through a private message on any social media platform so that we can help.
Lawn care company they sent ignored my instruction causing damages to my lawn. I requested someone to come to the site but they never did. My account was still charged.
Date of experience: October 1, 2023
They steal your money and then send you fake bogus leads. I have asked for a refund and they have refused. I have not had a legit lead in just under one year.
Date of experience: May 21, 2017
My name is david lopez I hired mr. Colon and wife to clean my house and my office, they take pride in what they do. They did a super job and, I will contact them in the future.
Date of experience: November 14, 2014
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Taha, we're sorry to hear if you've had any trouble contacting our support team. We want to be sure you're getting the help you need when you need it. You can always feel free to reach out to us via one of our social media channels and we'll be happy to address any concerns you may have about billing and charges on your account. We hope to hear from you soon and look forward to working together to better your experience with Thumbtack.