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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
Like all of the recent reviews, I also take issue with the high cost of leads. We are now paying for a LEAD, not a GIG, which is outrageous. Some are not even real. Also, they used to show preference to loyal users with the "Top Pro" program. I've been a top pro for 4 years now. Basically, if we kept 5 star ratings and continued to be responsive we would be put on the top of the list customers saw. Now newbie providers that only have a few reviews, (not with a top pro status), are now higher ranked than I am. When I reached out to find out why I was no longer at the top I was told the list is now sorted by the 'QUALITY of the provider." HOW INSULTING! It isn't even true. They are giving a higher ranking to the people giving them more money. Speaking of ratings, someone who didn't even hire me marked me as a 2 star. When I reached out to thumbtack and told them I have a perfect 5 star rating, please take her review down I was told NO. Thumbtack has lost sense of all business ethics. As this was my main source to reach clients, I'm now forced to find other means to connect with clients.
Date of experience: April 2, 2019
Thumbtack used to be good now they send you scam numbers which they still want you to pay if I can give it -0 I would stay away to paint 1 room they want to charge $60
Date of experience: July 21, 2023
How does a company ( Thumbtack) allow a potential customer you never met or entered into an agreement with mark you as hired because once you respond to the potential customers request they can mark you as hired and that's what happened to me. I reached out to a potential customer, never met them in person to look at the job, never even as much received a picture of the work to performed and when I did not respond to a message over the weekend while spending time with family this person who marked me as hired wrote a 1 star review due to me not responding over the weekend. I never met this person or entered into an agreement with this person so why does thumbtack allow potential customers to mark you as hired until you sign a contract. Does not make a damn bit of sense to me. But I guess it makes sense to thumbtack and the scumbag who left the review. You ( Thumbtack) told me you couldn't remove the review the lady left even knowing I never met or had a signed contract stating what would be performed and for how much. You told me she is entitled to her opinion and so am I! I'm sure your little show will go on and you'll continue to allow scumbags like the one who reviewed me when we never met to leave reviews without even meeting or performing work for them. This person was probably a competitor and you all are to stupid to see that! Spend your money else where, it's typically people who already reached out to local companies that they couldn't afford so they're looking for a low ball offer or they will issue bad checks or not pay you at all, that's the crowd thumbtack attracts. Run!
Date of experience: April 24, 2017
THUMBTACK POLICY IS SIMILAR TO A SCAM.
I pay more money to receive leads than I do earning money with Thumbtack. It is a horrible policy for example when I work Uber or Doordash they send jobs and i ONLY PAY IF I ACCEPT THE JOB but with thumbtack EVEN IF YOU DONT LAND THE JOB YOU STILL HAVE TO PAY and we are talking expensive leads that run over $100 for a lead and there is no guaranteed I will be hired. Let's say a clients reviews 5 pros 4 pros will be penalized to pay IT IS WRONG WRONG WRONG. Currently, I have a bill of $150 with Thumbtack that must be paid for in order to get more leads but what if the person doesn't have the money to pay it? This means the pro is not able to acquire customers to earn money. It is very frustrating and it makes me sooo mad.
Date of experience: July 28, 2022
I've used this company several times and each time they have not disappointed me they were very professional every time and the prices are very affordable
Date of experience: May 25, 2016
Their prices are reasonable, competitive, and negotiable. The staff is friendly, reliable and professional. The staff is knowledgeable about what materials to use for different projects.
Date of experience: August 23, 2019
My husband and I have been on Thumbtack for over 2 years together and we have two small businesses. We use Thumbtack to get lots of leads for our services. We had a VERY irate client who decided to reign down 3-5 falsified reviews -- literally 3 came in to a service that didn't involve them within a 12 hour period. The thing is that I haven't even worked in that service in about a year, and all these reviews were "off site reviews" -- meaning they looked, breathed and WERE falsified. On the service that this client actually used from us, they posted some GOD AWFUL things -- called us garbage, drug dealers, felons... WOW. Yelp even took that review down immediately, and Yelp can be pretty tough on reviews. Thumbtack, however, decided to "believe in" the falsified review and DEMAND that I have a background check to continue services. I am a principled person and I said no. I also work for a company (this can be proven on their website) that background checks all workers. I'm done! I asked if my husband could continue providing services and not me, I have no problem with that. Nope! They wanted both of us to succumb to bowing down in front of those that would lie about us. On top of all this, two people ended up emailing me back and forth. One was like, "Oh, it's okay, your husband can just do it" and the other was like "No, you both have to." SO WHO DO I BELIEVE. I am irate and I will be reporting them to the BBB for some form of discrimination or whatever this is!
Date of experience: February 21, 2016
As business owner, total waste of money. Never got a job. Only spent money to send a quote because it is a scam.
As customer, only get to hire a someone not reliable. Cheapo.
Date of experience: October 3, 2017
I just signed up and they sent me a lead about a client already... but lol the info about the client is too vague. Not enough information for me to pay for a quote
Date of experience: April 4, 2017
We had two sessions With Anna with our puppy. He had taught our puppy to sit, Stay comma come when her name is called. I would recommend her to anybody who wants a professional dog obedience trainer.
Date of experience: March 8, 2017
I never had a person that I truth and leave my home home alone, to go out and do my things and come back and everything look great and he is the one I will hired
Date of experience: August 30, 2015
I booked for a message service last month that ended up $150/h. I went today to nearby spa and paid fraction on what I paid on Thumbtack, and the service at the spa was much professional
Products used:
Massage services
Date of experience: June 13, 2021
Ron, we appreciate your feedback for the massage providers on Thumbtack. Pricing is always up to the individual companies who offer the services requested and there can be a wide range of pricing available from various pros. We always suggest looking for the pro who best fits your needs and budget. If we can be of any help with any projects that come up in the future, don't hesitate to let us know.
So I've noticed fewer and fewer people bidding on jobs in my area lately because before I would have to quote really quickly when a job popped up otherwise it would "expire" due to only allowing 5 bids. Low and behold a slew of people are experiencing the exact same frustration I am. I have quoted over 20 people and can't even get anyone to respond! So then they offer this new "quote for free" gimmick where you only have to pay if someone messages you (not even if they hire you) so then before I even really figure out the settings on this new service there is a request for an event for some time NEXT YEAR and it automatically sends my bid without even notifying me and of course the one time someone responds it's on THAT bid thus charging me more than 3 times the normal credits for that type of gig and for an event that I wouldn't have even been able to book! I quickly turned that feature off and deleted my card info so they couldn't charge me. I'm done with this app. Competitor's can scout you making you pay credits and as far as I'm concerned they probably create fake customers so you buy more credits. Scammers.
Date of experience: April 24, 2017
Each time I complain about them, they reverse my complaint against me instead. They twist the story so they look good and THEIR CUSTOMER looks bad. What the hell is up with these people that they cannot take responsibility and apologize for what they do wrong? They are the worst bunch of jerks I have ever known. EVERYTHING (OUR WORKS) they offer, they set their pricing FOR US so we need to TAKE THEIR pricing regardless. They are the worst rip-off I have ever seen. They call all of us "beginners" but everyone has been working more than 10 years and this Thumbtack is MISSING their own intelligence. This year is my 9th complaint and they have NEVER resolved a single problem. They only twist it against the customer, again and again and again...
Date of experience: June 25, 2018
Thumbtack is very unprofessional I will never go with Thumbtack I can go with HomeAdvisor Thumbtack also takes all charges you crazy feel like $30 to send a quote and you never get respond from the client
Date of experience: February 2, 2017
THUMBTACK IS GETTING GREEDY, THEY JUST RAISED THE PRICE THAT SERVICE PROVIDERS MUST TO PAY TO PROVIDE A BID. AS IF THEIR NOT MAKING MILLIONS ALREADY, BUT THAT IS NOT ENOUGH. NOW THEY WANT TO SQUEEZE MORE FROM THE STARVING VENDORS. GREED! GREED! MORE! MORE!.
Date of experience: February 24, 2016
SHAME ON ALL OF YOU AT THUMBTACK FOR CONTINUING TO SUPPORT A DECEPTIVE "HANDYMAN" TAKING ADVANTAGE OF A SIGHT IMPAIRED HANDICAPPED DISABLED MAN" YOU HAVE NO SHAME.
I PAID HIM NOT ONLY FOR THE WORK, BUT 40 DOLLARS FOR HIS CHILDREN TO REMAIN IN CHILDCARE LONGER, AND ADDED TAX TO THE BILL HE GAVE ME FOR SUPPLIES THA THE FORGOT. NO ACT OF HONESTY OR KINDNESS GOES UNPUNISHED FOREVER APPARENTLY. AND THE STAFF AT THUMBTACK HIDES WITH HIM FROM ETHICS & RESOLUTION.
I AM SIGHT IMPAIRED AND HE KNEW IT - HE SAID I APPROVED A BACKSPLASH WALL I NEVER APPROVED - AND THEN HE LIED AND SAID I DID. THE LEFT AND THE CENTER MATCH - THE CENTER AND THE RIGHT DO NOT MATCH - STAND BEHIND YOUR WORK!
SHAME ON BOTH HIM & THUMBTACK.
Date of experience: October 4, 2016
Thumbtack charges so much money for leads, sometimes leads are over $100 and they're completely refuse to refund any money for the jobs that weren't confirmed.
Date of experience: September 28, 2023
Great plumbing jobs from ione of the top plumbers in the business, n my opinion. He did just what I ask and more. On time, and called ahead just as I requested. If I'm ever in need of a plumber, I'll always call LZJ PLUMBING SERVICE.
Date of experience: December 26, 2016
They will nickel and dime you to death. You get charged whether or not a client responds to you or you declined the job! They don't care but the money ends up adding up!
Date of experience: June 12, 2019
Entire roof, huge pool deck all around, back deck, front porch, entire roof on business, redone bathroom and shower, redone kitchen counters! Excellent work
Date of experience: October 8, 2015
I down loaded app and they charged me 59.00, I don't get any job and I never get my money back. The number they gave to me to contact to customer service, they don't have it. Such rip-off!
Date of experience: July 20, 2023
Thumbtack is Trash! Was a pro with them since 11/17. My account was deactivated today. They constantly send you leads that make you think the customer is trying to only contact you only to find out after you pay that they have sent that out to 10 other contractors. They automatically charge you and then you never get in touch with the customer. Out of the hundred times I've paid I've only got in touch with 10 people. I've built up 31 reviews with only one one star review that apparently they like to keep at number two even though I've gotten 20 reviews since then. They really are out there to hurt small businesses so I would not get involved with them. I always wonder why I've seen and heard nothing but negative stuff about thumbtack and now I know. And also that bad review I got was from a customer that I've never even dealt with or done business with and thumbtack wouldn't even remove it. I have a small business with two small children and thumbtack literally has taking food out of my kids mouth. I want the world to know and I hope nobody ever uses them. They even allow unlicensed contractors to be on their. So customers and consumers beware!
Date of experience: January 29, 2019
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Hi Renee, we're sorry to hear you haven't found the platform to be successful for your business. While we can't guarantee pros will win every job, we're here to provide the tools to showcase your work and credentials, and also introduce you to customers. We recommend setting up a budget so that you know how much you'll be spending on leads every week: https://help.thumbtack.com/article/budget. We'd be happy to get in touch directly, review your profile, and help you win more jobs on Thumbtack. Please email us at support@thumbtack.com, or send us a direct message via social media.