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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
Great work and very reasonable. Kcroofing and repairs awesome! They came right out too resolve my problem and I was very happy.
Date of experience: April 8, 2020
They get lousy clients and they really suck. It's a losing proposition for pros and clients alike. Many bad experiences with them.
Date of experience: May 7, 2018
They overcharged me on leads to the tune of over $1000. They wouldn't give me a refund so I had to dpsiteu it with my credit card
Date of experience: October 19, 2022
I contacted thumbtack and received a very quick reply from Leo Kirk he arrived in a timely matter and was very helpful.
Thank you Leo
Date of experience: March 11, 2017
I was scammed out of $180 for under priced leads that lead to nothing and Thumbtack refused to refund anything.
$#*! Thumbtack.
Date of experience: August 31, 2018
Is bad quality for quotes. I spent lot money and I never received phone calls. Also they never refunded my money.
Date of experience: October 26, 2016
This company makes fraudulent charges. The leads are often fake but you are charged $2 here, $5 there for fake leads. Awful, dishonest company.
Date of experience: August 31, 2020
Great professionals at affordable price. Well i have been using their service and i will be using their service again. Thumbs up for thumbtack.com
Date of experience: September 30, 2021
Thanks for the 5 star review, Anney. We're so excited to hear you had a great experience!
Their flooring contractor destroyed the new flooring, my door frame, sheetrock and bottom of my dishwasher.
Tip for consumers:
Would not Use Thumbtack again
Date of experience: July 18, 2021
Iris, we have high expectations of service providers on Thumbtack and we're sorry to hear that your project didn't go as planned. Our Trust and Safety team is dedicated to helping you work towards a resolution and we ask that you report concerns like this to them at https://help.thumbtack.com/report-a-concern or contact us in a private message via one of our social media channels. We hope to hear from you soon.
Thumbtack attempted to withdraw $600 and then $200 from my account without my knowledge.
Stay away from them and watch for charges to your account
Date of experience: August 15, 2017
Contacted a dog sitter she is a breed specific without even meeting my dog. Unable to leave a review
Date of experience: June 7, 2023
They flat out cheated out of money. Just like every one. That's what they do That is how they make money
Date of experience: July 27, 2018
It's easy for your competition to post false jobs for you to bid on without being able to recoup your credits.
Date of experience: March 27, 2016
She is very professional and very fast.Kids love it her face paint. Really suggest her work and will hire her again
Date of experience: October 24, 2016
I called them because I made an error. I wanted to read some reviews on some of their professionals. Suddenly I heard from one... and I had not requested anything from them. When I called to discuss this with them I couldn't get anyone on the phone. I went into LinkedIn and reached out to some of their employees. I heard back from one and it was like speaking to a brick wall. I told him the story because they charged this professional due to my error. They gave me what is clearly their standard verbiage and refused to fix and adjust my error... and credit that professional what they charged that professional because of my error. Clearly there's no speaking to these people and clearly their business practices are unethical.
An honorable company would have adjusted and fixed the problem... but they do nothing. It's their way or no way and that is not how to run an ethical business. They do it because they CAN do it AND GET AWAY WITH IT. The professional knew they weren't going to do anything. They had other situations that arose and when they attempted to speak to THUMBTACK... THUMBTACK DID NOTHING FOR THEM. It's unethical and it's dishonorable.
Tip for consumers:
They're too cool for their own good. They're running very fast right now and enjoying themselves. I hope their lack of ethics and how dishonorable thry are when there's a problem, for those who use them to find a professional and the professional themselves, bites them in the behind.
Products used:
Used 1 of their professionals... but due to their lack of Ethics when something else happened I will never use them again. I can't work with the company who doesn't work with a "user". They're HIGHLY UNREASONABLE ... and they don't take into account when an error is made. It's just too bad and they're keeping the money ... regardless of it being a mistake.
Date of experience: August 15, 2023
Hi my name is Patrick Mock my company is PM Services llc I have been with thumbtack for 4yrs. At first it was awesome 3 to 5 tokens wich was like 9 dollars or so with only 5 contractors biding on those jobs. Wich interned was great thumbtack was helping the contractor. Then the quotes went to 20 dollars a quote wich I thought was high but fair seeing I was spending up too 100 dollars a day on quotes. But thumbtack was still a good partner as thumbtack was still looking after the contractor seeing how the contractors pays thumbtack, angies list, and home advisor. Now thumbtack is TAKING 45 dollars a quote with 10-15 people bidding on a job and if the home owner just reply with 1 question we are still charged 45 dollars or whatever the quote is priced for. Wich turns out to be more money for thumbtack and less jobs and money for the contractor. When I called thumbtack to talk about this SCAM OR PONZI SCAM! I was given the run around with more question the deeper I dug into this matter. When I called back today at 1oclock I was given an answer that as the market goes so doesn't the pricing. I don't understand how thumbtack gets richer in this Aconomy and the contractor spends more with no jobs in return and the broker we get. This is a scam from thumbtack who steps on the little people and forgets that the contractors pays they're pay checks. This has to stop and I will be contacting the news about all of this. If your a contractor please do you home work before signing up with them because you will be spending more and making less.
Date of experience: December 11, 2017
Did excellent job matching the stain and the paint, and installing the door and the hardware. Cleaned up the basement bedroom floor when finished.
Date of experience: January 6, 2020
Very shady company, I would never use them again! They don't take care of their customers and send out sex offenders to peoples homes.
Date of experience: June 13, 2023
I love thumbtack! They have the best customer service and actually listens to their customers feedback.
Date of experience: April 17, 2013
Total hogwash fake computer generated job leads go nowhere, they just take your money and you spend it on nothing,
Date of experience: June 6, 2017
Our type of service business requires some pre-screening from potential clients that we find to be a difficult process via thumbtack.
Date of experience: August 26, 2016
Horrible. Never again. Wrong leads, bad communication with support. No help at all from them. Very rude people.
Date of experience: May 18, 2020
Don't know what you are all complaining about but I have made over $50,000 in 6 months due to this company.
Date of experience: September 25, 2015
They take my money for direct leads "" don't get into that mess!
Just a warning, I am really disappointed
Tip for consumers:
To me it doesn't work as is a general type of jobs you can choose from and you get direct leads for things you don't do. But you still get charged for the """ direct lead""" even though you don't offer that service
Products used:
They charged me for direct leads when I rejected them.....they won't refund my money
Date of experience: November 3, 2022
Hi Carolina, it's important to completely set up your preferences here: https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro/subtopic-set-my-preferences-lh before turning on targeting: https://help.thumbtack.com/pros/topic-targeting-preferences-lh-pro so that you're only receiving direct leads for the types of jobs you want. If there's anything we can help with, please reach out to us at support@thumbtack.com.
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
Hi Stanley, if you have questions about refunds, please review this page in our Help Center: https://help.thumbtack.com/pros/topic-cost-and-payments-lh-pro/subtopic-refunds-lh or reach out to us directly so we can help, by emailing support@thumbtack.com.