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Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
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Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
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Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
I hired a company "LATTA PAINT AND FLOOR" in the Birmingham, Alabama area for paint work in a house I had just purchased at the time. When Kristian Latta (owner) came out to my home, he sat on my sofa after painting for a few minutes. At this time, my 18 pound dog jumped up on the ottoman in front of him. He then reached his hand as far back as he could and struck her on her rear, causing her to fly from the ottoman and crash into the sofa head first. He then made a repulsive comment about what he had done that I can't post here out of concern that the review will be removed. Because of what had happened, and how unstable he clearly is, I posted my 1 star review, and waited a year later until I moved out (and he didn't have my address) to post the text on my review. I recently was randomly thinking about my awful experience over this previous weekend, and decided to look up, "LATTA PAINT AND FLOOR" on Thumbtack, and found that the text of my review had been removed. I immediately called Thumbtack on Saturday 05/16/2020, and was advised by an automated system that they were closed on the weekends. I called them back first thing this morning, and was advised by rep Samantha that because the text was posted after the initial one star review was posted, the review team automatically comes in and removes the text from the review. It should be noted that I had also spoken to reps at Thumbtack about this incident prior to the phone call this morning, and AT NO TIME did anyone ever say I had a, "Time Limit" to post the text on a review. I then demanded to speak to a supervisor. A supervisor named Alan came onto the phone. You could tell in his voice that he didn't care one bit about the situation. At one point he said that his hands were tied, and that there was nothing he could do. He was very heartless about the whole thing. THIS COMPANY WILL DO WHATEVER THEY CAN TO KEEP MAKING MONEY. THIS EVEN INCLUDES PROTECTING ANIMAL ABUSERS WHO CALL THEMSELVES, "PROS". I would strongly recommend that you find other avenues for hiring true professionals to come into your home and perform services. Especially if you care about your loved ones. It's obvious that this company connects people with the worst of the worst of companies.
Tip for consumers:
If you care about your loved ones, don't use Thumbtack. All they care about is money. If you do business with them, you're putting your family at risk.
Products used:
Hired an animal abuser pretending to be an interior painter.
Date of experience: May 18, 2020
I tried to register as a pro and came across a low cost project whose value was under $250.And to send a quote to that is of course free. And if the customer responds I will be charged, $46 and change, that too with absolutely no assurance that I will get that project!
This is absolutely ridiculous and daylight robbery. The customer may have some questions for which he might respond and I will get chargeed for that as well. How convenient and cheap way to make money!
If your issue is how to stop customers and pro's contacting directly without paying thumbtack, then there are simple solutions to fix that hole. I have been a ecommerce specialist and this is definitely not the way to charge anyone!
I do not think I will be using thumbtack service much anymore, as a customer and as a pro, because even as a customer if I ask a question to the quote, Thumbtack will rob the "pro" of their so called service fee!
If Thumbtack need solutions, they can contact me. Maybe I can answer their questions for free if they happen to have any questions!
A very disgruntled Pro and customer!
Date of experience: March 4, 2021
They did a professional job, and they bring their own tools, free estimate.
Date of experience: October 13, 2015
I love my job I enjoy making my customers happy,, and always wanting me to come back
Date of experience: November 20, 2015
Cleaned 3 rooms hall and stairs was done very well. Mr. Garlic was very professional.
Date of experience: January 3, 2015
I will start from the beginning. Your employee called my personal work looking for landscapers since the company was short on landscapers in my area. I said I would help out and talk to upper management and corporate (VPs) and recommend Thumbtack to get customers and to fulfill their needs as well. I spoke with someone with the last name Verkic I notified him I used Thumbtack as well for face painting and I enjoyed the service ok so far. We ended the conversation. He called me back and spoke to me again and said I spoke with my manager and he was interested in us helping you with your face painting leads. I was like "OH that is wonderful. Sure!" He told me that Thumbtack would give me $500 credit, and make me a priority (number #1 in leads). I thought this was awesome.
Well when they tell you some things are too good to be true. IT IS! This guy failed to mention I would be charged $300 to get this "credit." So I was charged $300 which has caused my account to overdraft and be short on my mortgage this month. DO YOUR EVEN RECORD YOUR CONVERSATIONS? This Verkic guy never went through the contract with me. Rushed me through and took advantage of my kindness. This is appalling as I have asked for a manager or upper management to call me and their excuse is emailing is quicker yet this is taking FOREVER and I am pretty sure I am going grey in the time period I have been waiting and stressing about this. You stole my money PERIOD.
I will continue to warn people about your company that you are scamming pros by making fake leads, and discriminate against African Americans by removing their accounts. I DO NOT want a response on here that you have contacted me to resolve this. YOU SEND ME COPY AND PASTED responses and it's a JOKE! Until I am refunded my $300 I WILL continue to post and warn others about your scam, and how your BILLIONAIRE CEO is robbing innocent people during a pandemic.
Date of experience: December 4, 2020
BEWARE U CAN GIVE 50 QUOTE AND MAYBE GET 1 JOB AND U WILL GET CHARGE FOR 50 QUOTE EVEN IF U DIDN'T GET THE JOB, AND CUSTOMER SERVICE SUCKS A**
Date of experience: June 5, 2018
Do not trust thumbtack! Again do not trust the people who put there company on thumbtack. Steve Wood reported to thumbtack that SK Design was a company ran by a con artist Kennth Keever. Steve Wood was taken for $3000. 00 by Keever. Steve reported the con artist to thumbtack on sept 1,2016. Thumbtack refused to let Steve Wood know what action was taken against Ken Keever, some so called privacy laws. In less than 2 weeks, ken Keever has another company on thumbtack called American design. I get caught up in his con for $11,550.00 on Sept 16,2016. I contacted thumbtack to complain about Ken Keever and what do I get. Another story about how they will take care of it and I have no right to know what action was being taken! Thats because thumbtack is in on it with these con artist. Here's a link to a KENS5 news report on Ken Keever and how he has scammed more people out of money ranging from $3000 to $40,000.00 and again thumbtack does not care. When I complain about how there not vetting these so called qualified professionals there putting us in contact with! All I can get out of thumbtack is we are taking care of it, yeah by getting kick back from the scams!
http://www.kens5.com/news/investigations/eyewitness-wants-to-know/id-like-to-get-my-3k-back-says-customer-after-contracting-job/*******
I tried to explain that I was a disabled veteran and was trying to remodel my bathroom, because of the physical disability I received serving my country. Thumbtack could careless and does not support veterans. They basically said its my fault and my disabilities are my problem. Wow, I feel so good after sacrificing my body for my country. I have also posted a waring to all service members and veterans on veteran boards and blogs, that thumbtacks professionals are not to be trusted, due to improper vetting of the so called qualified professionals..
Date of experience: November 7, 2016
I was very very pleased with job! I will definitely call him again.
Date of experience: March 17, 2016
Good company, polite and accommodating with appointment times. Fast service, same day as call..
Date of experience: December 7, 2016
I will definitely use at your service again.
Lynette
Date of experience: April 10, 2015
Thumbtack is fake and there should be a class action lawsuit against this company. Leads are bogus.
Date of experience: April 6, 2016
Excellent service at reasonable price. Very knowledgeable in his field.
Date of experience: December 24, 2016
Very young, but with lot of experience, she made a great job, you will not regret hiring her.
Date of experience: October 20, 2015
Grateful Plumber was prompt, knowledgeable and very reasonable. I would absolutely recommend it.
Date of experience: July 15, 2016
It's scam 100%. In the legal state there must be no such scammers.
В общем схема простая. Берут деньги не за то что вы сделали работу, а за то что они якобы сообщили о наличии работы. На этом и обманывают, проверить вы не сможете реальный это лид или нет. Например, я заталкал 150$ и не заработал ни одного. Кидалово 100%.
Products used:
Scam
Date of experience: September 22, 2023
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
