Toilet Spray

Paid $1.99 for sample size. 15 days later without my consent or knowledge got charged $24.90. Emailed the day I got the email (and kept following up daily) to cancel my order, terminate my account and cease charging my card.

Dead silent until they finally replied and accused me of overlooking their words stating you sign up for a subscription service, instead of accepting their shady business tactics.

I have yet to get a refund, have my account terminated or get any resolution. Trying to fix it via PayPal.

I ordered their sample pack, which in turn signs you up automatically for a "subscription" of their products. That is NOT what I asked for BUT, they charged my credit card for a full order. I contacted them and explained that that's not correct. Long story short... too bad. There 100% money back guarantee is not true either. They won't take back their unopened package! Stay away from this company!

I received my sample pack and I LOVE your product! So does my
Husband, and that's really saying something! He's always been a "spray some
Glade aerosol after stinking up the bathroom and call it a day" kind of guy
But with almost no promoting from me he's been using the Down South sprays
Faithfully. And boy do they work! I had all but given up on getting him to
Use the kind of product that prevents bathroom odors rather than just cover
Them but your sprays have convinced him. My young grandson even used them
And he loves the Insta-wipe spray! He says it makes him feel more grown up
Than using baby wipes to get fresh & clean.

I signed up for the $1.99 samples but I am now being charged for a subscription. They're prayed on venerable people and only deducted the fund AFTER check deposits were made! This company is nothing but con-artist! Do not order from this company not even the samples you will regret it because they'll steal more from you later.

Don't sign up for the trial! I honestly might have used this product if they had been clear and didn't try to process orders faster than you can make a decision. Ended up paying 25 bucks for products I didn't need and they went silent when I asked for a refund

I hope you're reading this before falling for their $1.99 trial pack. As all the others have said, they sign you up for an automatic subscription. My credit card got declined because I had to cancel it for fraud from another person, and I haven't received my new card yet. They then put it through my checking account in PayPal, so I don't think I even have recourse with that. I'm contacting BBB.

This company rips people off with a con of getting free samples. Their company is located in a "Virtual Office"! Do not order, you will be sorry! We need to expose these CROOKS for what they are. Do not get suckered.

I purchased a sample which signs you up for auto ship that you have to cancel if you decide you don't want the product. I was very skeptical due to the description of the scents and cancelled it the very same day to avoid receiving more product before I knew If I like it. Lone behold the product is NASTY smelling! No biggie. Gave it away for someone else to try. Then comes an email they've shipped me $25 worth of this nasty stuff! So I emailed and then logged in to make sure it was cancelled. It's a terrible website to navigate to begin with. But I finally found the order and there is no option to cancel anything this time. Just the item list and prices. I get a return email with photos the next day saying I obviously missed the warnings about the auto ship and basically I'm out of luck. I replied I did not miss the warning and I cancelled the same day. Yet to get a response.

They sell you trial sizes to try then two weeks later without no notice charge you for more being unaware they then refuse you to return it and isn't even worth it cheap products at high prices, this company needs to be shut down.

I requested free samples from a facebook ad. Paid the shipping. They came and was not as good as the name brand ones. So I decided not to order full pack. I get a charge on my credit card and I contacted them to cancel and no one got back to me till it shipped and they said no late. I ended up contacting my credit card and got my refund. Worst customer service and not great product. STAY AWAY.

An absolute scam. Signed up for their trial, and it mentions NO WHERE that it signs you up for a subscription service. So they charge your card without consent, and refuse to refund you bc "it said it on the website". As you can tell from these other reviews, IT DID NOT! I will be disputing this with my bank.

The social media sponsored ads lure unsuspecting customers into a scam.
They offer a free sample. You are only asked to pay shipping. When you pay shipping on the sample, you will not be aware that they plan to start charging you.
They rely on you not being able to locate the ad in a search, and therefore don't have screenshots of their deception. Once I started requesting a refund, prior to shipment, they stopped replying to me.
Do yourself a favor and resist the lure to order the sample. Buy instead from a reputable company, that doesn't have to resort to deceptive practices to get your money.

Ordered a trial and did not realize it was a recurring subscription until after I was charged. They also do not accept returns for subscription items. Usually subscription websites will notify you before fufillment that you are subscribed. I was never notified and am now out $27 because they don't accept refunds. Speaking of refunds, their website has no accessible refund policy, they say 100% money back guarantee (with exceptions) but I believe that is just there for display as they do not respond to you asking for even a partial refund. Now I have spray bottles that I do not want and cannot return. You'd be better off using poopurri or making your own.

This company is a joke. I ordered a sample and then they charged my credit card and told me it was a subscription service. Not a great spray in the first place. Who is pooping so much they need to subscribe? Stay away from this deceptive company.

Wasn't going to write bad review when I tried sample and didn't like product. They charged $25 autoship. I asked to cancel they refused as my free sample. Came. With subscription. I then asked to return product when it arrived as I would not use. Was told they will not accept a return because I had subscription. My mistake not. Reading that I'd be billed for products I didn't choose and expected them to hold up.to their 100% guarantee.
Cheap knock off of other brand and the worst customer service I've ever seen! Stay clear unless you like getting ripped off and told they're sorry you hate it but enjoy product.

I was charged for a subscription even before I could get my trial pack. And obviously they wouldn't refund me although I informed them as soon as my subscription was processed. They just want to prey you with their first subscription and run away. Highly unethical selling practices!

I did not agree to have a subscription to this company! They are refusing my refund and telling me to resend it on my dime! This was supposed to be a sample! That's it. I paid the 1.99 for crappy products that don't work anyways! Why would I pay 25.00 for something I don't want?!

I hate the product and the company. The product and company are both trash. Myself and MANY other people have been harassed by the company. Why you ask? We were fraudulently charged for a "subscription" that we never signed up for. When we contacted the company to get our money back they harassed us. We have received our money back from PayPal, but beware!

Beware of this company, rude and disrespectful via email after kind email requesting cancelation of my subscription. Was not able to log into my "account" with my email that was connected to subscription even though they kept billing me. Reported this issue to them, was ignored multiple times.

Been fighting with them for a couple of months regarding a refund and cancellation of the account but they keep charging for the subscription and on top of it I never received the product on the last one they charged for. All they keep telling you is to go to the website and change it in your account. Go to account and it says account does not exist... try to create an account and it says account already exists. VERY shady people I have also contacted the BBB and filed a complaint as well

This company, Down South, offers a 3 bottle samples for $2. I order it and get it a week later. 15 days later, there's a charge for $25 in my account and it says it will be reoccurring. I try to call and automated message says I have the option of leaving a voicemail or talking to someone. I opt to talk to someone. Put on hold for 10 minutes. I hang up and send them an email to cease and desist charging my card and to give me a refund. I label the email refund. The reply is you signed up for a membership. I ask if I can get my money back. They send me a screen shot with arrows pointing to signing up for membership when I purchase the sample. But right next to the membership it states 100% money back guarantee if not satisfied. Last email from me is that I am unsatisfied and that the screenshot you sent me has a 100% money back guarantee. After 8 emails back and forth, why didn't they just refund me. Bastards. Misleading shady company.

As shown in many other reviews, these folks are scammers out to obtain your credit card information.
Then they charge you for a "subscription" you never ordered.

100 percent fraud

You order your cheap samples and automatically get signed up for a subscription, beware! While the product is decent, the company is not. I strongly advice against buying from them. So shady